Careers At Next BPO Solutions

Touted to be a multi-billion dollar industry now and for the years to come, the BPO industry provides bright career opportunities to highly talented individuals. You can be a part of a global company without the need of working overseas.    You will also have the privilege of becoming a member of a diverse team of individuals, working daily and interacting with co-workers and clients virtually from anywhere around the world.

Embark into a global career! Be a trailblazer! Join our dynamic team! Career opportunities in the following positions:

                            

 

 

 

 

 

 

 

 

 

 

 

 

Employee Relations Specialist

Job Title: Employee Relations Officer

Salary: Php30k - Php35k per month (basic salary based on experience)

The ERS provides support to MIT-PH in attaining its business and organizational objectives.

I.PRIMARY RESPONSIBILITIES:

1. Recruitment of support and agent hiring
2. Collect and ensure completeness of pre-employment requirements of trainees and employees (201 filing);
3. Provides Management accurate information, analysis and recommendation on all issues related to Labor/Employee Relations
4. Ensures Company compliance to DOLE rules and regulations
5. Informs Management of updates and developments in labor laws and their implementation
6. Updates the Employee Handbook, Code of Conduct, Employment Contracts and other similar communications specifically for MIT dedicated staff
7. Handles overall functions such as but not limited to handling employee concerns, verifying cases endorsed by operations to HR and handling disciplinary conferences, handling labor cases and special projects.
8. Conduct exit interviews and process clearance forms for resigned and separated employees
9. Handles other HR functions as needed. 

II.ADDITIONAL RESPONSIBILITIES 

1. Discuss statutory benefits and requirements to new hires and employees;
2. Discuss and release of final pay computation and check payments.

III.KNOWLEDGE AND SKILL REQUIREMENTS 

1. Candidate must possess at least a Bachelor's Degree or Post Graduate Diploma / Master's Degree in Human Resource Management or equivalent.
2. At least 2 year(s) of working experience as an Assistant Manager, Manager or Officer is required for this position.
3. Preferably at least 4 years experienced employees specializing in Human Resources or equivalent.

 

 

Telesales Team Leader

Responsibilities:

The successful candidate will direct and lead the team in achieving its daily and weekly sales goals for a Financial Services account in UK. She will also  provide training for new Team Members as well as guidance and coaching to individual Team members to help each of them succeed.

This is a telesales job that requires guts, patience and resilence.

Requirements:

•   Candidate must possess at least a Bachelor's/College Degree , any field.
•    Required skill(s): bria, Dialler, MS Office.
•    At least 2 year(s) of working experience in the related field is required for this position.
•    Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent.
•    Sales-savvy with personal drive to succeed excel
•    Willing to work in shifts
•    With leadership and management skills

Telesales Agent

Responsibilities:

The successful Telesales Agent helps the team achieve its daily and weekly sales goals for Financial Services account in UK. This is a telesales job that requires guts, patience and resilience.

Requirements:

•   Candidate must possess at least a Bachelor's/College Degree , any field.
•    Required skill(s): MS Office.
•    Preferably 1-4 Yrs Experienced Employees specializing in Sales -Telesales/Telemarketing or equivalent.
•    Excellent English and phone communications skills
•    Sales-savvy with personal drive to succeed
•    Willing to work in shifts

 

Reports Analyst

Responsibilities:

The focus of this role is to liaise with the business to understand the reporting requirements and develop ongoing reports that meet business needs.

Key responsibilities include:

•   Timely, accurate and complete production of all regular reports.
•   Gather and analyze business requirements for report development from various stakeholders.
•   Develop new reports on business requirements and perform qualitative and quantitative testing
     to ensure it meets requirements.
•   Lead development of data models to support interactive reporting across all areas of the business.
•   Identify the data and trends required to support current and future reporting initiatives.
•   Perform ad-hoc analysis, investigations and data management tasks as requested by business,
    and incorporate into regular reporting as required.

Requirements:

To be considered for the role, you will possess:

•   Extensive experience in gathering and analyzing user requirements for report development.
•   Minimum 3 years of technical competence in using tools for report development.
•   Minimum 1 year of experience in developing interactive Dashboards and Scorecards for senior management.
•   Minimum 1 year of experience in doing qualitative, quantitative and performance testing of new reports.

Combined with the above skills and experience you will have excellent prioritization and organizational skills, strong written and verbal communication skills, an eye for detail and superior problem solving.

Other requirements for this position :

•   Candidate must possess at least a Bachelor's/College Degree from any of the following:  Engineering (Industrial),
     Accounting, Math, Computer Science. Bachelor's/College Degree in Mathematics,
     Computer Science/Information Technology/Engineering, Statistics, Business Courses or other heavily quantitative field
•   Applicants must be willing to work in Km1 MacArthur Highway,Matina, Davao City 
•   Successful candidate must be ready to start as soon as possible.

 

Customer Support Team Leader

Summary of Essential Duties and Responsibilities:
 
1.    Prepares and/or updates Customer Service staff schedules and ensures adherence to the same.
2.    Ensures that the team is adequately manned at all shifts.
3.    Creates reviews and recommends to the Operations Manager for approval of new administrative policies and directives.
4.    Works closely with the Operations Manager, ensuring that service levels of the Customer Service Team is at optimum by:
         a. Ensures consistent implementation of processes and adherence to process standards of the whole team.
         b. Work closely with the Operations Manager to solve customer problems and prevent recurrence.
         c. Executes effectively and efficiently special tasks assigned by the client.
5.   Supervises Customer Service Representatives ensuring that service level is at its optimal level.
6.   Conducts coaching sessions with Customer Service Representatives for recalibration purposes,
      addressing areas for improvement.
7.   Handles assigned tickets in Kayako System and performs outbound calls within designated time-frame,
      following standard procedures, work instructions and tools. (Troubleshooter, Knowledgebase, etc.).
8.   Processes escalated issues following the Escalation Rules and relevant policies, procedures and work instructions.
9.   Effectively handles inbound calls ensuring that calls are within the designated time-frame,
      following standard procedures, work instructions and tools. (Troubleshooter, Knowledgebase, etc.).
10.  Ensures availability of data and adherence to reportorial requirements.
11.  Enforces administrative policies.
12.  Performs other duties assigned from time to time.

Requirements:

•   Candidate must possess at least a Bachelor's/College Degree , any field
•    Required skill(s): Microsoft windows, training and coaching, leadership skills.
•   At least 2 year(s) of working experience with the same capacity in the BPO industry with demonstrated positive results.
•    Preferably 2-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
•    Must be willing to work at Km1 MacArthur Highway, Matina, Davao City
•    Full-Time position(s) available.

 

Help Desk Support Agent

Responsibilities:

End-user support and customer service on company supported Call Monitoring and Hospitality applications. Also answers incoming calls from clients to troubleshoot problems and advise on the appropriate action.

Duties and Responsibilities:

•    Deal and respond to customers’ requests for technical assistance in telephone, email or  through remote access
•    Diagnose, troubleshoot and resolve technical software and hardware issues encountered by customers.
•    Identify and escalate situations requiring urgent attention.
•    Log all Help Desk Interactions in the CRM
•    Ensure that all activities adhere to approve, adopted standards and best practices.
•    Stay current with system information, changes and updates.
•    Schedule Installs and download appropriate CRM software to customer’s PC.
•    Ensures efficient use of software by conducting product training to customers.
•   Answers any queries regarding the CRM software.
•   Provides assistance to main offices (Europe and Asia) through purchase support and maintenance.
•   Programs through order processing, scheduling and servicing online installations, database set-up and doing
     after installation maintenance for software end users.
•   Prepare activity reports.
•   Follow standard Help Desk Center procedures.

Requirements:

Qualifications:

•   Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information
    Technology, Engineering (Computer/Telecommunication) or equivalent.
•   At least 2 year(s) of working experience in the related field is required for this position
•   Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
•   Full-Time position(s) availablle

Required Technical skill(s):

•  Windows 
•  Gotomeeting
•  Logmein
•  CRM/Hospitality Suites 
•  Use of VoIP Systems (as commonly used in Contact Centers)

Other Preferred Skills

•  Good Verbal and Written Communication Skills
•  Excellent Learning Skills
•  Problem Analysis and Problem- Solving
•  Adaptability
•  Planning and organizing
•  Attention to detail and Accuracy
•  Customer Service Orientation
•  Advanced Technical and Computer Skills
•  Good Listening Skills
•  Excellent Reading Comprehension
•  Initiative and good judgment
•  Stress Tolerance/Resilience
•  Knowledge of relevant Call Monitoring or Hospitality applications, but not necessary.
•  Knowledgeable and proficient of fundamental operations or relevant software,
   networking, phone system and other related equipment.
•  Knowledge and experience of customer service principles and practices.

 

Corporate Technical Support Representative

Responsibilities:

1.  The Help Desk/TSR is responsible to answer emails and identify server and/or web site problems.
2.   Provides end-user desktop support for the maintenance/configuration of installed applications and operating systems.
3.   Ensure proper relationships with customers and performs assigned duties
4.   Coordinate with system engineers for the escalation and resolution of technical issues by phone or email. 
5.   Proper documentation of all support tickets and perform thorough follow-up to ensure that all open
      tickets are closed within the promised Turn-Around Time.
6.   Documentation and implementation of maintenance and support for Windows-based server and desktop  
      environments.

Requirements:

•   Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology,
     Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic),
     Business Studies/Administration/Management, Commerce or equivalent.
•    Required skill(s): windows server, ms visio, English Communication, MS Office, Windows XP.
•    At least 3 year(s) of working experience in the related field is required for this position.
•    Applicants must be willing to work in McArthur Highway,Matina.
•    Team-oriented and willing to work in shifts.
•    Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
•    Full-Time position(s) available.

 

Technical Support Representative

Responsibilities:

We need additional Tier 1 Technical Support Representatives (TSR) in our Davao Operations Center for our client, a Web Hosting company in North America.

•  The Tier 1 TSR provides first level technical technical support and assistance to clients who may need  
    help or are not able to setup their own web server, upload/download files via basic FTP services,    
    create/delete email accounts, manage online services and administer their hosting accounts.
•   The team will provide 24x7 service coverage to the Web Hosting company's clients in USA, Canada, Europe,
    Asia, Australia and New Zealand.

Requirements:

•   Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology,
     Engineering (Computer/Telecommunication), Business Studies/Administration/Management or equivalent.
•   Required skill(s): Customer/Technical Support, Internet Applications, Web Hosting Services, Basic
     Networking, FTP Services, CPanel.
•   Excellent English Communication and Telephone Skills.
•   Applicants must be willing to work in Davao City and in shifts.
•   Preferably 2-3 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
•   Qualified candidates must be able to start right away.
•   5 Full-Time positions available.

 

Customer Support Representative

Responsibilities:

Qualified candidate will:

•   Receive and provide customer email and chat support.
•   Process all incoming orders from, enter these orders in the company's system and/or assist the clients in
     finalizing their orders.
•   Coordinate with Logistics Department and advice the client (by phone and/or email) on the
     status/whereabouts of their orders.
•   Call client to provide update on service request or item purchase status.
     (Note: This position requires minimal phone contact with client).

Requirements:

•   Candidate must possess at least a Bachelor's/College Degree , any field.
•   Required skill(s): microsoft windows, CRM Application.
•   At least 2 year(s) of working experience in the related field is required for this position.
•   Excellent written communication skills is required for this position;
•   Experience in online retail or logistics support is desired.
•   Applicants must be willing to work in McArthur Highway,Matina.
•   Applicants must be willing to work in shifts and/or on weekends.
•  Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
•   2 Full-Time position(s) available.


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