To be able to provide this type of support to the customer, you need to have people always online and available 24 hours a day, 7 days a week, especially if your clients come from all over the world. Thanks to the internet and the available technologies, you can now deploy people to provide support to your customers around the world, at a much lesser cost. From our Operations Center in Davao City, Philippines, we can assign trained Customer Support Staff who can work as your: • Customer Support Representative
• Technical Support Representative
• Online/Inside Sales Support Staff
The demand for reliable Customer Support has not been as great as it is today, and it only keeps growing. Reliable customer support means phone calls are being answered any time of the day. If your business or product is support intensive, this means no call must be put on hold and that there must always be somebody available to answer on the second ring. Else, somebody must be available to return a phone call within an hour. The same goes also for email support – all inquiries and requests must be answered within an hour from receipt.
