IMPROVEMENT

Done in tandem with the implementation of the outsourcing contract, this part of outsourcing process ensures adherence to Service Level Agreements and the continuous improvement of the services, and involves the following basic activities:

•   Management
•   Monitoring
•   Continuing Education/Training
•   Expansion

As part of our project management services also, we also help you in establishing your processes and benchmarking of your service delivery output using the DMAIC (Define, Measure, Analyse, Improve and Control) of Lean Six Sigma.