More than being the first to market a product and/or solution, you need to be able to provide more value and should always be ahead in the game. To do so, you need to have a support infrastructure in place, of which people will have the most critical part. You can have the most advanced systems in the world, but without the right people with the right talents to run and support them, you will end up with a white elephant

The challenge that most companies face today though would be the availability of talents, especially in advanced technical fields like Information Technology. This is the classic supply and demand principle in play – the demand is high but there is not enough supply of skilled technical people – driving their employment prices high.