Analysis: Beyond cost-cutting, we focus on enhancing efficiency by identifying key processes and functions that can be outsourced.
Needs Assessment: We work with you to identify the personnel, processes, and talents required to meet your goals.
Solutions Proposition/Selection: We screen highly qualified candidates, maintaining rigorous standards with a 10% interview rate and a 2-3% hiring rate to ensure you get the best talent.
Process Design: We collaborate with you to design and implement an operations process, tailored especially for first-time outsourcers to the Philippines.
Training and Simulation: We test selected processes through various scenarios to ensure contingency plans are in place and that processes work flawlessly before going live.
Live Operations: Your selected staff is deployed, equipped with the necessary training and resources to perform according to your specifications.
Adherence to Standards: We strictly adhere to the operational standards and policies laid out during the engagement, ensuring a smooth implementation phase.
Management and Monitoring: We track performance metrics to ensure adherence to Service Level Agreements (SLAs) and improve efficiency.
Continuing Education/Training: Ongoing training and development are provided to keep your outsourced team up-to-date with the latest tools and processes.
Expansion: As your business grows, we help scale your operations and refine processes for continued success.
Lean Six Sigma DMAIC Methodology: Using Lean Six Sigma’s DMAIC framework (Define, Measure, Analyze, Improve, Control), we help you establish benchmarks and continuously improve service delivery.
Customized Solutions for Unique Needs
At NextBPO Solutions, we don’t believe in cookie-cutter outsourcing solutions. We take a tailored approach to meet the specific needs of your business, ensuring that each phase of our delivery process is designed to match your goals and requirements.
