News

Dabawenyos happy with city’s Covid-19 response

A SURVEY by the University of Mindanao-Institute of Popular Opinion (UM-IPO) showed that Dabawenyos are satisfied with how the Davao City Government is handling the coronavirus disease (Covid-19) pandemic. According to the survey, 76.4 percent of Dabawenyos were satisfied, 6.8 percent said they were not, while 16.9 percent did not respond

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Diokno to private sector: Take part in PH’s ‘new economy’

The Bangko Sentral ng Pilipinas (BSP) on Wednesday urged the private sector to help policymakers build the country’s “new economy,” calling their participation “crucial.” During a roundtable with a financial media organization, BSP Governor Benjamin Diokno told the sector that its “role in helping the Philippines achieve the desired new economy is equally crucial.”

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Wipro names Capgemini's Thierry Delaporte as CEO and MD

Taking up the role from July 6 Indian tech analytics company Wipro has named Thierry Delaporte as its new CEO and MD. Delaporte was the COO of the French technology consulting firm, Capgemini, and a member of its Group Executive Board

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Davao City to hire more workers to beef up contact-tracing and surveillance team

DAVAO CITY (MindaNews / 2 June) – The City Government of Davao plans to hire more frontline workers to beef up its contact-tracing and surveillance team as the local government anticipates a surge in the number of confirmed coronavirus disease (COVID-19) cases following the extension of general community quarantine (GCQ)

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Lanao Norte eyes BPO under BPBP program

A provincial government in Northern Mindanao has pushed for the establishment of a business process outsourcing (BPO) area as among the developments under the three model resettlements it is proposing under the Balik Probinsya, Bagong Pag-asa program

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Vaz, BPOs To Meet On Work-From-Home Model

The Jamaica Special Economic Zone Authority (JSEZA) has signalled to the Government that it has no objection to operators in the BPO sector being granted a special extension to its current work-at-home arrangement. Metry Seaga, chairman of the JSEZA, disclosed Tuesday that his organisation had advised the Office of the Prime Minister (OPM) of that position

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PHILIPPINES – ONLINE RECRUITMENT DROPS 5% IN APRIL: MONSTER EMPLOYMENT INDEX

Online recruitment in the Philippines saw a decline of 5% in April 2020 from the year-ago level, according to the Monster Employment Index Philippines

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Piñol says Lanao del Norte town intends to establish BPO outlet for returning residents

DAVAO CITY – Lanao del Norte Governor Imelda Dimaporo, who endorsed the town of Kauswagan as the site of one of the first three model resettlements for the “Balik Probinsya, Bagong Pag-asa (BP2)” program of the Duterte Administration, is developing other models for the program, including the establishment of a business process outsourcing (BPO) operation

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Infosys to eliminate roles to flatten organisation

BENGALURU: Infosys is undertaking a major restructuring at the higher levels in order to flatten the organisation and make decision-making faster. As part of this, the company will trim its workforce at job level (JL) 7 and above, those in the ranks of delivery managers, industry principal (the JL7 equivalent for consulting roles), AVPs, VPs and SVPs

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Sitel hiring more than 300 full-time work from home employees to support Spartanburg call center

SPARTANBURG, SC (FOX Carolina) — Sitel Group announced Thursday they will begin hiring 325 work-from-home associates to support client growth in its Spartanburg, South Carolina contact center

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The Virtual Call Center is Here to Stay

The coronavirus (COVID-19) crisis has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring up security protocols and management processes. While the virtual call center is a critical component of any business continuity strategy, there are several key questions and guidelines to consider before adding this model to your company portfolio to help mitigate the risk of unforeseen events and forced closures

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The New Shopping Normal: SM innovates mall experiences with partners

As Davao City slowly reopens from quarantines and steadily copes with the pandemic, SM expresses public service with partnerships that invite communities to move forward with business, life, and everything in between

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Riding the wave of change

“The Philippines is open for business!” This is the message of the government’s economic team to the world as the country emerges from lockdown and eases quarantine protocols in metropolitan areas beginning this month

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Piñol says Lanao del Norte town intends to establish BPO outlet for returning residents

DAVAO CITY – Lanao del Norte Governor Imelda Dimaporo, who endorsed the town of Kauswagan as the site of one of the first three model resettlements for the “Balik Probinsya, Bagong Pag-asa (BP2)” program of the Duterte Administration, is developing other models for the program, including the establishment of a business process outsourcing (BPO) operation

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DOH-Davao logs 52 new COVID-19 cases, highest surge since March

DAVAO CITY – The Department of Health (DOH)-Davao Region said the number of coronavirus disease (COVID-19) cases in the region jumped to 283 on Friday as it recorded 52 new positive patients on Friday (May 29)

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Entire BPO Sector Unfairly Tainted By One Outbreak, Laments Henry - Several Firms Set To Continue Remote Working Arrangements As Order Expires

As many companies look to have more staff return to the office tomorrow as the work-from-home order issued as part of the COVID-19 containment measures expires, eyes will be focused on the outsourcing sector, where an outbreak at Alorica’s Portmore operations triggered a major shift in the country’s response to the pandemic

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Front-office outsourcing to spike post Covid-19

The funds industry recognises that outsourcing front-to-back office operations proved incredibly resilient to Covid-19, says Leonard Ollier, Head of Business Development for Asset Managers at Societe Generale Securities Services

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British Airways may outsource work of 450 redundant employees

British Airways is proposing to outsource work being done by at least 450 employees it is making redundant. The Labour party said the proposals were “disturbing news” and called for the government to scrutinise the plans, revealed by the Guardian

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Coronavirus: EDD launches “mass hiring” to answer phones, help jobless workers

The state’s labor department, unprepared for an avalanche of jobless claims unleashed by coronavirus-linked business shutdowns, has launched a “mass hiring” to bring aboard hundreds of recruits to bolster the agency’s broken call center and other operations

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Philippine Call Center Workers Are in Danger. It’s Our Problem, Too

For call center employees in the Philippines, sleeping on the floor of their workplace less than a meter from their coworkers in the middle of a pandemic is an improvement. “Until very recently,” reported one worker, “people were just inches apart.”

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Davao City stops using schools as quarantine facilities

DAVAO CITY – The Davao City government emptied three schools that were used to quarantine patients suspected of being afflicted with the coronavirus disease 2019 (COVID-19), or as temporary shelter for health workers

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City gov’t prepares for influx of arriving passengers at Davao airport

DAVAO CITY –– The city government here is now coordinating with the management of the Davao International Airport for the installation of health screening stations to prepare for the arrival of commercial flight passengers here

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Spike in customer calls send call centers hiring during lockdown

MANILA, Philippines — Demand for call center workers bucked a declining trend in job postings during the lockdown of Luzon as the industry sought to answer a surge in phone calls from customers stuck at home

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Parallel contagion

“Up to 10 million Filipinos could lose jobs in the Philippines due to COVID-19,” Department of Labor and Employment (DoLE) Secretary Silvestre Bello III said during a Senate hearing on coronavirus pandemic updates on May 20. He said 2.6 million workers have already been laid off due to temporary closure of business establishments (GMA News, May 20)

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Gov’t eases quarantine restrictions to help more businesses resume operations

MANILA, Philippines — The Inter-Agency Task Force on Emerging Infectious Diseases (IATF) on Saturday eased some quarantine restrictions to allow more businesses to resume full operations, according to presidential spokesperson Harry Roque

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As businesses reopen, workers remain anxious over virus risks

MANILA, Philippines – After months of working from home, people are now being called back to their workplaces, and this is hardly a cause for relief for them. Workers are primarily concerned about safety risks that may affect not only them but their families as well

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Modified IATF guidelines allow some businesses’ full ops

MANILA – The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF-EID) has revised the guidelines for the nationwide community quarantine to allow more businesses to operate at full capacity

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HC lifts stay on outsourcing of 700 sanitation employees

Nashik: The Bombay high court has withdrawn the stay on outsourcing of 700 sanitation employees by the Nashik Municipal Corporation (NMC)

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Cotabato hospital given license to run COVID-19 testing lab

DAVAO CITY – The Cotabato Regional and Medical Center (CRMC) can now run confirmatory tests for the coronavirus disease 2019 (COVID-19) after it was accredited by the Department of Health (DOH) to perform rapid polymerase chain reaction (PCR) tests

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Inflation in Davao region remains stable at 2.2 percent

DAVAO CITY – Inflation in the Davao Region remained stable at 2.2-percent in April 2020, sustaining the same level recorded in March this year, according to the Philippine Statistics Authority (PSA)

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HP introduces free remote helpdesk

HP Inc. has introduced a limited period-free remote helpdesk support service to help HP small and medium businesses (SMBs) users and consumers in the Philippines adapt to their new work from home requirements and help address their operational issues

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BIR: No Pogos can resume operations as not one has fully paid taxes

Three weeks after the government announced that Philippine offshore gaming operators (Pogos) or any of their service providers would be allowed to resume their activities, not one of them has fully paid their tax obligations as part of “stringent conditions” to restart online gambling during the COVID-19 lockdown, according to the Bureau of Internal Revenue (BIR)

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Coronavirus impact | French BPO firm Teleperformance terminates 3,000 employees in India

French business process outsourcing firm Teleperformance has laid off hundreds of employees in India as its business took a hit at the back of COVID-19

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Senators urge the Philippines to lure US businesses leaving China

Two senators suggested that economic managers should direct American businesses leaving China to consider relocating to the Philippines

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Double whammy: BPO employees get exposed to COVID-19, lose income

MANILA, Philippines – Tin*, a call center agent, is undergoing a 14-day quarantine after being exposed to a COVID-19 patient while at work. She will not be paid during this period

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‘BPO income can fill remittance dip’

THE Bangko Sentral ng Pilipinas (BSP) is counting on the business-process outsourcing (BPO) sector to offset any decline in remittances from overseas Filipino workers (OFWs) this year due to the coronavirus disease 2019 (Covid-19) pandemic

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Health screening mandatory for persons entering Davao City

DAVAO CITY (MindaNews / 19 May) – The city government has reminded the public that all incoming individuals entering Davao City will be subjected to a health screening upon arrival at the city’s land checkpoints, seaport, and airport

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Davao City adopts national omnibus guidelines on community quarantine

Davao City Mayor Sara Duterte-Carpio has announced that the city has adopted the May 15 version of the Omnibus Guidelines on the Implementation of the Community Quarantine in the Philippines as it observes the implementation of general community quarantine until May 31, 2020

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BPO Task Force Approves New Protocols For Sector

The business process outsourcing (BPO) task force has approved new protocols for the operations of the BPO sector. The new protocols, which were developed by the Ministry of Health and Wellness officials, will ensure that all operators in the BPO sector implement preventative measures in their operations and give the regulatory bodies an opportunity to thoroughly inspect their operations as part of measures to minimise the possible transmission of the coronavirus (COVID-19)

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China's service outsourcing industry speeds up recovery

BEIJING, May 20 (Xinhua) -- China's service outsourcing industry sped up its recovery from the novel coronavirus epidemic in April, data from the Ministry of Commerce showed on Wednesday. Chinese firms inked service outsourcing contracts worth about 374.39 billion yuan (about 54.58 billion U.S. dollars) during the first four months, down 6 percent year on year

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Davao hotels tweak operations to ride out crisis

DAVAO CITY — Some big hotels have managed to keep operations going despite the lockdown, thanks to the demand from business process outsourcing (BPO) firms and food delivery. Hotels now have to explore new revenue streams as the tourism industry is expected to remain limited as the coronavirus crisis continues.

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Political battlefield

MAY 9, 2022 is the second Monday of May and in our Constitution that is the date for Elections 2022. There are 228 days in Fiscal Year (FY) 2020 and 365 days in FY 2021, or a total of 593 days of serious nation building and recovering from the coronavirus pandemic. The Duterte administration has a total of 776 days to go before it ends its term on June 30, 2022. Recovering from coronavirus disease 2019 (Covid-19), both lessening the potential relapse and rebuilding the economy, are the two problems the administration would have to address in its remaining days in office

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Aboitiz donates masks, other supplies to Davao frontliners

DAVAO CITY – Davao Light and Power Company (DLPC) Incorporated, under the Aboitiz Group of Companies, donated personal protective equipment (PPEs) and other supplies to frontliners in Davao region battling to contain and overcome the coronavirus disease 2019 (COVID-19) pandemic

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Health screening awaits those coming into Davao City

DAVAO CITY – The city government has reminded the public that all incoming individuals entering Davao City will be subjected to a health screening upon arrival at the city’s land checkpoints, seaport, and airport

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‘Lockdown if cases surge’

This warning was issued after health officials noticed the huge number of people who flocked to shopping malls in Metro Manila and nearby provinces as the government eased quarantine rules.Various photos on social media showed a number of people, mostly in groups or families, roaming around the shopping centers following the lifting of the enhanced community quarantine (ECQ) during which malls and similar establishments were closed for two months

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Transfer of China-based US companies to Indonesia confirms SEA countries’ edge as alternative manufacturing sites — Marcos

Senator Imee R. Marcos on Monday said the reported decision by the United States government to transfer a number of its China-based factories to Indonesia confirms a growing economic trend favoring Southeast Asian countries as alternative sites for manufacturing

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Twitter Will Let Some Employees Work From Home 'Forever.' Would You Want To?

Employees at Twitter who are working from home will be able to continue to telecommute permanently, if they so choose. The email from Twitter CEO Jack Dorsey to employees made waves this week, as many companies have temporarily shifted to work from home amid the coronavirus crisis. Twitter also increased its allowance for supplies for working from home to $1,000 for all employees, according to BuzzFeed

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Employees in modified ECQ areas struggle to get to work

Metro Manila (CNN Philippines, May 17) — Millions of employees began returning to work on Monday, two months after COVID-19 quarantine restrictions forced nonessential businesses to stop operations

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BPO sector reports $26.3-B revenues, 71,000 new workers in 2019

The sector also increased the number of its full-time employees (FTEs) in the country by 71,000 in 2019, bringing the total industry headcount to 1.3 million and registering a growth of 5.8% compared to 2018. “These numbers show that industry growth is closer to the high range of the recalibrated figures of Roadmap 2022,” said IBPAP president and CEO Rey Untal. “It’s also a testament to the IT-BPM sector’s resilience and tenacity — that despite global and domestic headwinds, the Philippines remains competitive, relevant, and thriving.”

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Which industries can reopen under modified lockdown?

MANILA The Philippines on Saturday placed more areas under a looser coronavirus lockdown to reboot its shrinking economy and halt job losses that topped the 1-million mark

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The proverbial whipping boy named POGO

By the third week of May, one-third of the legal, law-abiding and tax-compliant Pogos (Philippine Offshore Gaming Operators) will have finished physically retrofitting and refurbishing their call centers, dusting their computers and training their mostly Mandarin-speaking personnel on the stringent health rules to be observed under the "new normal."

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29 of St James’ 40 BPO firms given greenlight to resume operations

Twenty-nine of the 40 business process outsourcing (BPO) firms operating in the parish of St James have been given the greenlight to resume operations there after meeting the Ministry of Health and Wellness' infection prevention and control requirements

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BPO industry ‘politicizing’ cause for concern, DFNN says

LISTED gambling solutions provider DFNN Inc. on Thursday said it is “seriously concerned” with recent reports politicizing the business-process outsourcing (BPO) industry, and fretted that such may have a long-term and material financial impact on the growth prospects of the Philippine information technology (IT) and BPO industries

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Philippines remains competitive as BPO destination — Chua

MANILA, Philippines — The Philippines would remain as an attractive destination for business process outsourcing (BPO) post-pandemic due to competitive wages and a mature BPO sector, acting Socioeconomic Planning Secretary Karl Chua said

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Coronavirus 'to impact' BPO revenue, employment forecasts

MANILA, Philippines — Growth projections of the country’s business process outsourcing (BPOs) sector will be reviewed to consider the impact of the coronavirus disease-2019 (COVID-19) outbreak, an industry group said. “The sector is dealing with the global economic fallout caused by the COVID-19 pandemic. Domestically speaking, this will have an impact on 2020 headcount and revenue projections…,” the IT-Business Process Association of the Philippines (IBPAP) said in a statement

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33 Percent Of BPO Staff Working Remotely

Prime Minister, Andrew Holness, says 33 per cent of employees in the business process outsourcing (BPO) sector are now working from home. “They have moved operations to work at home, which is a new model that is emerging that some BPOs are finding to be particularly cost-effective and efficient,” he said in the House of Representatives on Tuesday

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Outsourcing giant Interserve targeted by cyber security attack

A construction and support services group has fallen victim to a cyber security attack. Outsourcing giant Interserve, which recently supported the NHS in building Birmingham’s Nightingale Hospital, said “some” of its services may be affected

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58 private doctors respond to Government's call for outsourcing of controlled patients

KINGSTON, Jamaica — The ministry of health says 58 private practitioners have responded to its call for outsourcing of controlled patients with chronic illnesses such as hypertension, who would usually attend public health facilities for routine care

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BPOs, logistics seen to rebound sooner than other sectors

The Philippine business process outsourcing (BPO) and industrial/logistics sectors are likely to bounce back within two to three months in a post-coronavirus (COVID-19) pandemic environment, as multinational corporations seek operational efficiency while e-commerce gains more traction

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Moody’s sees PHL economy to contract 2.5% in 2020

Debt watcher Moody’s Investor Service on Tuesday said the Philippine economy is seen to contract further for the entire 2020 due to the impact of the COVID-19 pandemic

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Changing workplace

Lockdowns are gradually being lifted across the Philippines, which means the resumption of some economic activity. But with companies having tried and tested the efficiency of telecommuting, it begs to ask businesses: Will this kind of setup now be your organization’s “new normal?”

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No way: BPOs and Pogos are not the same

As a long-time business process outsourcing (BPO) worker, I need to come to the defense of BPOs. In no way can Philippine offshore gaming operators or Pogos be considered similar to BPOs. While the two share the same method of doing business, the former operate abroad simply because gambling is illegal in China

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BPO internet needs to boost PLDT ops

PLDT Inc. is seeing opportunities in business process outsourcing (BPO) and e-learning to bolster its business under the “new normal.” During the enhanced community quarantine (ECQ) in Luzon amid the coronavirus disease 2019 (Covid-19) pandemic, when the government ordered Filipinos to stay at home, schools to suspend classes and companies to adopt the work-from-home arrangements, the Pangilinan-led telco witnessed a spike in demand for pocket wifi for employees of BPO companies

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‘POGOs must settle all tax liabilities’

Philippine offshore gaming operators (POGOs) and their service providers must settle all their tax liabilities before resuming operations, Finance Secretary Carlos Dominguez 3rd insisted on Friday

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GSAJ aims to strengthen viability of local BPO sector

In the past few weeks, there have been few industries as consistently under the spotlight as the Global Services/Business Process Outsourcing (BPO) sector, due in part to the outbreak of the coronavirus (COVID-19) among employees of Alorica, which has been cited as the main contributor to Jamaica’s recent spike in cases

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Lobien Realty Group says Philippines’ real estate could still finish strong post-COVID-19

The economic markets of many countries across the world have dramatically deteriorated and will suffer the scourge of the COVID-19 for some time to come

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Marco Polo Davao to end operations June 15

DAVAO CITY, Philippines (UPDATED) – It's official: Davao City's lone 5-star hotel founded by the family of Finance Secretary Carlos Dominguez III has taken a hit from the coronavirus pandemic and will only operate up to June 15

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Two senators seek probe of Pagcor over offshore gaming

Senators Risa Hontiveros and Francis N. Pangilinan on Thursday asked for a formal Senate inquiry, in aid of legislation, into the Philippine Amusement and Gaming Corporation (Pagcor) lobby to exclude Philippine Offshore Gaming Operators (POGOs) in the coronavirus disease (COVID-19) quarantine

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BPOs keep jobs on the back of logistics, e-commerce

MANILA -- Logistics and e-commerce drove demand for outsourcing during the lockdown, offsetting the decline in its traditional markets and helping save jobs, the head of an industry group said Thursday

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Prime Minister confident BPO sector will get stronger

Prime Minister Andrew Holness, says he is confident the measures that have been implemented to prevent the spread of the coronavirus in the business process outsourcing (BPO) sector will make the industry stronger and will position Jamaica as the BPO industry of choice

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BPOs insist: We are 'very different' from POGOs

MANILA - Offshore gaming operations are "very different" from Business Process Outsourcing that provide jobs for Filipinos and free from gambling, the president of the Contact Center Association of the Philippines said Thursday

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BPOs face uncertain post-pandemic future

THE business process outsourcing (BPO) industry is looking at an uncertain future where large global corporations either re-shore jobs or diversify their outsourcing destinations in response to the impact of the novel coronavirus pandemic on business

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Prime Minister Confident BPO Sector Will Get Stronger

Prime Minister, the Most Hon. Andrew Holness, says he is confident the measures that have been implemented to prevent the spread of the coronavirus (COVID-19) in the business process outsourcing (BPO) sector will make the industry stronger and will position Jamaica as the BPO industry of choice

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Workplace safety and health standards during Covid-19

At some point, the enhanced community quarantine (ECQ) still in effect in many areas in the Philippines will be downgraded by the government to the level of a general community quarantine (GCQ). Hopefully, this vital decision to shift to a GCQ will be made circumspectly and with the full backing of medical science and experts

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IATF: 50% of office-based workers may resume in areas under GCQ

MANILA, Philippines – About 600,000 office workers across Luzon may resume office work in areas under general community quarantine (GCQ), a labor group said

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POGOs are ineligible for tax breaks — gaming, tax officials

Online casino service providers are not qualified for any tax incentives despite being classified as business process outsourcing (BPO) companies, government’s gaming regulator and tax authorities said

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Remittance, BPO revenue declines seen widening current account deficit

THE current account (CA) deficit could widen due to declining overseas worker remittances and business process outsourcing (BPO) revenue, according to Mitsubishi UFJ Group (MUFG) Global Research

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Palace: Regardless of what outsourcing industry group says, POGOs are BPOs

MANILA, Philippines — Malacañang on Monday insisted that Philippine offshore gaming operators are into business process outsourcing even if the umbrella group of the information technology and business process management industry has distanced itself from the gambling entities

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Soccksargen posts highest inflation rate in PH last month

DAVAO CITY – The four-province and four-city Soccksargen region posted an inflation rate of 3.6 percent in April 2020, the highest among 17 regions in the country, according to the Philippine Statistics Authority (PSA) released on May 5

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Davao City approves rapid coronavirus tests

DAVAO CITY—The local government of Davao City has approved the use of rapid antibody test kits to supplement existing screening procedures for persons suspected of COVID-19 infection

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Palace: Regardless of what outsourcing industry group says, POGOs are BPOs

MANILA, Philippines — Malacañang on Monday insisted that Philippine offshore gaming operators are into business process outsourcing even if the umbrella group of the information technology and business process management industry has distanced itself from the gambling entities

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Senate to pass CITIRA for business recovery

MANILA, Philippines — The Senate is likely to pass the proposed Corporate Income Tax and Incentives Rationalization Act (CITIRA) to help companies get back on their feet, and help jumpstart the economy that has been battered by the coronavirus disease 2019 (COVID-19) crisis, senators said yesterday

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BPO firms reject POGOs as part of industry

MANILA, Philippines — The umbrella organization of business process outsourcing (BPO) firms in the country on Saturday took exception to Malacanang’s characterization of offshore gaming companies as BPOs

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BPO workers lament company’s lack of compassion amid COVID-19

MANILA –When the community quarantine was announced to take effect in Metro Manila, business process outsourcing (BPO) companies were exempted from the closure and were permitted to remain open on various conditions including the provision of lodging for employees by the company, as revealed by Interior and Local Government Undersecretary Jonathan Malaya, in an interview with CNN Philippines

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Cayetano: Social distancing may be ‘a problem’ as POGOs reopen

Metro Manila (CNN Philippines, May 1) — Authorities will likely encounter problems in ensuring that Philippine Offshore Gaming Operators or POGOs comply with social distancing rules as they restart operations on Friday, House Speaker Alan Peter Cayetano said

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Getting inside Davao market takes 3 hours as execs tighten COVID-19 controls

DAVAO CITY—-Residents queued for at least three hours as local authorities enforced restrictions to manage the crowd in one of the biggest markets in the city on Friday (May 1)

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Gov't allows POGOs to partially reopen amid community quarantine

Metro Manila (CNN Philippines, May 1) — The government's COVID-19 task force has allowed Philippine offshore gaming operators or POGOs to resume partial operations, presidential spokesperson Harry Roque confirmed on Friday

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Stop the discrimination and harassment!

MONTEGO BAY, St James — President of the Global Services Association of Jamaica (GSAJ) Gloria Henry has called for an end to what she says is the “abuse, discrimination, and harassment” of business process outsourcing (BPO) employees, which she claims have become prevalent since cases of COVID-19 were confirmed at Alorica call centre in Portmore, St Catherine

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Alorica spends over $80 million on COVID-19 staff intervention

KINGSTON, Jamaica — Business process outsourcing (BPO) company, Alorica Jamaica says it has spent over $80 million towards the welfare of its team members, many of whom are unable to work in light of the growing COVID-19 crisis

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As 'few' firms seek cash aid, BPOs still seen as 'one of big winners' of pandemic

MANILA, Philippines — The business process outsourcing (BPO) sector may end up as one of the “big winners” of the coronavirus outbreak as the industry’s technology-driven nature helps companies evade movement restrictions, keeping one of the country’s dollar sources intact

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ECQ guidelines that are still effective until May 15

CEBU CITY, Philippines — The Enhanced Community Quarantine (ECQ) in Cebu City is extended until May 15, 2020, and Mayor Edgardo Labella officially signed the executive order for its extension on April 28, 2020

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New Kingston BPO Shut Down - Worker Tests Positive For COVID-19

LESS THAN 24 hours after the Government hinted at its hope for a whole-scale reopening of call-centre sites after an outbreak of COVID-19, it has emerged that a business process outsourcing (BPO) firm has been ordered shut by public health authorities in the wake of a positive case

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Telstra removes overseas call centre workers from onsite accommodation

Telstra has asked one of its contractors operating call centres in the Philippines to pull out staff living in onsite accommodation arrangements

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Businesses allowed to operate in ECQ, GCQ areas

Starting May 1, areas in the country with low and moderate risk of COVID-19 outbreak will be under general community quarantine while strict confinement measures will remain in localities under the enhanced community quarantine until May 15

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Bill and Melinda Gates give J$226m to Jamaica’s ICT development

KINGSTON, Jamaica -- The Bill & Melinda Gates Foundation has provided US$2 million (approximately J$226 million) to finance a project to provide Jamaicans with increased access to Information and Communications Technology (ICT) services, as well as training to promote personal, organizational and national development

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Sutherland BPO employees test negative for COVID-19

KINGSTON, Jamaica - The business process outsourcing (BPO) company, Sutherland Global which temporarily closed its site on South Camp Road in Kingston on April 15 could soon reopen its doors after COVID-19 test conducted on three of its employees returned negative

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Offshore Call Centres Catch The COVID-19 Fever

For 23 years the Global CX Benchmarking Report has tracked the fortunes of the call centres industry. From the early days of telephone sales in the UK, the emergence of outsourcing and offshoring, voice self-service, digital channels, automation and bots. The authors at Dimension Data, Merchants and more recently NTT, have commentated and prophesied on the next big thing, signposted trends and fades informing the industry on investments or divestments, depending on which end of the supply chain they sat

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China's service outsourcing market dips in Q1

BEIJING, April 26 (Xinhua) -- China's service outsourcing market saw a contraction in the first quarter amid the unprecedented challenges brought by COVID-19, data from the Ministry of Commerce showed

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DoubleDragon doing well despite pandemic

Property developer DoubleDragon Properties Corp. is not writing off 2020 despite the prolonged lockdown of Metro Manila as its chain of community-based shopping malls, all located outside the National Capital Region, remain operational while its hotels are nearly filled by business process outsourcing (BPO) employees

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Davao Chamber of Commerce to launch ‘Bankerohan on Wheels’

DAVAO CITY – The Davao City Chamber of Commerce and Industry, Inc. (DCCCI) is set to launch its “Bankerohan on Wheels: DCCCII Tulong-Bayan” Program amid the crisis brought about by the coronavirus disease 2019 (COVID-19) pandemic

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Coronavirus upends outsourcing as companies relocate, embrace AI

MUMBAI (AFP) – Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to “reshore” jobs and, with AI, to move further away from needing humans at all

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Reasons to Consider Outsourcing Your Medical Billing

Wondering whether outsourcing your medical billing is a smart move for your business? It sounds convenient, and maybe you know other practices that rely on outsourcing for billing, but you just can’t let other people deal with your money

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COVID-19 impact: PH economic health hinges on return of workers, businesses, supply chain, says adb

If the Philippines could contain its local COVID-19 outbreak by midyear, the economy would still grow although by a slower 2 percent in 2020, the Asian Development Bank (ADB) said on Friday (April 3)

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Philippine economy's twin engines reboot, seek state support

MANILA -- Outsourcing and construction, two of the Philippines' economic drivers, are seeking a gradual easing into the new normal due to the COVID-19 pandemic, as they sought state support for a restart

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All BPOs closed as 26 more call centre workers test positive

KINGSTON, Jamaica — Prime Minister Andrew Holness has ordered the closure of all business process outsourcing (BPO) entities in the country for 14 days, effective Wednesday, April 22

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Some companies move jobs away from India as coronavirus disrupts outsourcing

Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to "reshore" jobs and, with AI, to move further away from needing humans at all

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Luzon-wide lockdown after April 30 not needed, health experts tell Duterte

MANILA, Philippines – There was a near-consensus among health policy experts consulted by President Rodrigo Duterte that the current Luzon-wide lockdown be lifted on April 30, with only some parts of the region to remain under quarantine

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Coronavirus shakes up the outsourcing industry

MUMBAI: Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to "reshore" jobs and, with AI, to move further away from needing humans at all

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Virus upends outsourcing as firms 'reshore' and embrace AI

MUMBAI/MANILA - Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to "reshore" jobs and, with AI, to move further away from needing humans at all

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BPO, KPO vehicles exempted from number coding in Cebu City

VEHICLES owned or operated by business process outsourcing (BPO), knowledge process outsourcing (KPO) firms, and export-oriented industries are exempted from the number- coding scheme implemented in Cebu City

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Davao City cancels mass gatherings until December

DAVAO CITY , Philippines – All mass gatherings here are cancelled until Dec. 31 as the city government declared a period of mourning and vigilance starting yesterday amid the coronavirus disease 2019 (COVID-19) pandemic

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Bacolod BPO firms get special authority for shuttle service

BACOLOD CITY – Business process outsourcing (BPO) companies with call center operations here have been granted a special authority by Mayor Evelio Leonardia to operate a shuttle service for their employees during the enhanced community quarantine (ECQ)

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Gov't seeks legal advice on whether quarantined BPO workers to be paid

THE Government has indicated that it will be seeking legal advice on whether workers from the business process outsourcing (BPO) outfit Alorica in Portmore, St Catherine, who have been quarantined due to COVID-19, will be paid for the period under lockdown

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LTO, LTFRB urged to defer apprehension of BPO rented vans

THE City Government of Bacolod has requested the Land Transportation Office (LTO) and the Land Transportation Franchising and Regulatory Board (LTFRB) to defer the apprehension of van vehicles that were contracted by the business process outsourcing (BPO) companies in the city

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Philippine Feb Balance of payments swings to $839 million surplus

MANILA, April 16 (Philippine Inquirer/ANN) - The Philippine balance of payments (BOP) was back in the black in February as the amount it earned from its transactions with the rest of the world outpaced the amount of dollars it spent, according to the latest data from the central bank

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Another 31 workers at Portmore call centre test positive for COVID-19

Another 31 workers at the Portmore, St Catherine-based business process outsourcing (BPO) company, Alorica, have tested positive for COVID-19

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Report sees mixed outlook for BPOs, tourism

Metro Manila (CNN Philippines, April 14) — About half of private businesses in the country expect activity to bounce back in two to three months after the COVID-19 lockdown is lifted, but tourism-related firms may have to wait up to two years to recover, a recent survey showed

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Outsourcing manufacturing to China endangers U.S. security and public health

The ongoing COVID-19 pandemic in the United States has brought into sharp focus the critical downside of trade with China during the past three decades, and the outsourcing of manufacturing to China

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BPOs ordered to review, update COVID-19 safety measures

KINGSTON, Jamaica — State Minister in the Ministry of Education, Youth and Information, Alando Terrelonge says all Business Process Outsourcing (BPO) offices in Jamaica must immediately review and update their COVID-19 related health and safety measures or develop and implement policies where none exist

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Philippine BPO seen benefitting as firms abroad cut costs due to pandemic

MANILA – The Philippines’ business process outsourcing industry may stand to benefit from the “next wave” of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday

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Coronavirus a threat to vital Philippine call centers

MANILA -- Struggling to comply with strict government lockdown measures introduced to fight the coronavirus isn't the only problem facing the Philippines' vital call center industry

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BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic

MANILA - The Philippines' business process outsourcing industry may stand to benefit from the "next wave" of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday

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New protocols out for BPO workers

MANILA, Philippines — A month into Luzon’s enhanced community quarantine, the government yesterday announced new protocols that would make it easier for employees of business process outsourcing (BPO) firms and export-oriented enterprises to report for work

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BPO employee under investigation dies but negative for Covid-19

A BUSINESS process outsourcing (BPO) employee, who was a person under investigation (PUI), died on Wednesday, April 8, but his initial test result for the coronavirus disease was negative. This was bared by Davao City mayor Sara Duterte-Carpio in her radio interview on 87.9 Davao City Disaster Radio, Thursday

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24.8K hotel rooms reserved for OFW quarantine, BPO staff use: DOT

MANILA - Department of Tourism (DOT) Secretary Bernadette Romulo-Puyat confirmed a total of 11,549 hotel rooms for the accommodation of homebound overseas Filipino workers (OFWs) who are required to undergo the 14-day quarantine upon their arrival to the country

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More opportunities for BPO industry seen despite health crisis

MANILA – Despite the coronavirus disease 2019 (Covid-19) pandemic, there will be opportunities for the country’s business process outsourcing (BPO) industry, a real estate advisory firm said

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Opportunities in times of crisis

As governments across the globe rally to flatten the curve of the Covid-19 outbreak, businesses are forced to rethink and re-strategise the way they operate. In response, companies in Malaysia have quickly adopted new operational strategies once the movement control order was introduced on March 18

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Portmore call centre closes after worker contracts COVID-19

Business Process Outsourcing firm Alorica has suspended operations at its Portmore, St Catherine offices after one employee reported testing positive for COVID-19, the deadly coronavirus which has sent the world into a tizzy

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Business process outsourcing co CGS Romania to open 450 jobs

BUCHAREST (Romania), April 8 (SeeNews) - The Romanian unit of business process outsourcing company Computer Generated Solutions (CGS) said on Wednesday it will hire 450 people to cope with increasing demand for support services amid the coronavirus pandemic

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BPOs seek government assistance in recovering losses

The business process outsourcing (BPO) industry in Davao City, especially the homegrown BPO companies, called on the government to help them recover their losses after the coronavirus disease (Covid-19) pandemic. BPO Association of Davao Inc. (BPOAD) president Eric Manalastas said the industry is seeing an estimated revenue loss of 40 to 30 percent because of adhering to the guidelines set by the local government on adopting flexible work arrangements

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Cabaero: Work arrangements

WORKERS in the business process outsourcing (BPO) industry have been called modern-day heroes for their contribution to the country’s economy. They still are and they do fuel the economy

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PHL office sector to benefit when BPOs bounce back after virus

THE office space sector is seen to show some resilience amid the coronavirus disease 2019 (COVID-19) pandemic, as the business process outsourcing (BPO) industry is expected to grow once more after the crisis ends

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Data Centre Outsourcing Market Unit Sales to Witness Significant Growth in the Near Future

The Data centre outsourcing market has witnessed significant traction in the last few years. Data centre outsourcing helps in building and managing in-house data centre facilities. In the last couple of years, growing demand for data centre outsourcing services for reducing the cost associated with IT operations is driving the demand in the data centre outsourcing market

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Outsourcing as an opportunity to start your own business

At the stage of its formation, a business is characterised by increased vulnerability. In this regard, managers have to be extremely careful to avoid failures. Outsourcing may be the means of choice in this situation

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Statistics That Proves Business Process Outsourcing is still a Winning Proposition for Organizations

When the BPO industry faltered a bit in 2015 and its global worth dipped to $88 billion from $104 billion in 2014, many leaders labeled outsourcing as an obsolete practice. Cut to 2020, BPO is standing stronger with a global worth of $92.5 billion

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BPO firm to air side over alleged labor violations

THE Cebu IT BPM.Organization (CIB.O) has assured that the call center company accused of allegedly violating labor laws are discussing their side of the story

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Labella orders probe into BPO firm

CEBU City Mayor Edgardo Labella ordered an investigation on a business process outsourcing (BPO) company after it appeared to be violating his executive order and the labor laws

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Police take home BPO workers stranded during curfew hours

MONTEGO BAY, St James — Several workers employed to a call centre in Montego Bay were left stranded in the resort city Wednesday night after they ended their shift during the curfew hours

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BPO sector approved to work during COVID-19

Companies represented by the Global Services Association of Jamaica (GSAJ) have been approved to continue operations amid government restrictions due to the coronavirus (COVID-19) pandemic

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DOLE-7: Inspection of BPO office still ongoing

CEBU CITY, Philippines — The Department of Labor and Employment in Central Visayas (DOLE -7) is now conducting an inspection and assessment in a business process outsourcing (BPO) firm based in Cebu City

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Cutting Costs Due To Coronavirus? 5 Prime Outsourcing Opportunities

For a lot of companies, it’s a scary time. In the wake of the coronavirus, leaders are looking for ways to stay afloat without resorting to layoffs

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Davao City Mayor Sara Appeals For Compassion From Employers During ECQ

Mayor Sara Z. Duterte appealed to employers on Tuesday to show compassion to their employees who are expected to be affected should the local government implement the enhanced community quarantine (ECQ)

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BPO Heart-Breaker - Workers Sent Home After Client Closes Account

Davon Crump, chief executive officer of business process outsourcing outfit Global Outsourcing Solutions Limited (GOSL), will probably never forget the look of despair on the faces of some of his employees when they were told that the COVID-19 crunch had effectively closed down the accounts they oversaw

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BPO sector seen to help temper downturn

With the COVID-19 pandemic widely expected to cause a global recession, the Philippine business process outsourcing (BPO) sector can be part of the solution to counter the downturn, just like how it had stepped up to the plate during the global financial crisis of 2008-2009

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We can’t keep outsourcing health care equipment

Sources ranging from the CIA to the Census Bureau disagree on how reliant we Americans are on drugs and medical equipment imported from China. Extend that to international agencies and the variances are even greater

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DICT sets operational guidelines to ICT-BPO sector during ECQ

The Department of Information and Communications Technology (DICT) has provided operational guidelines to the Information and Communication Technology-enabled Business Process Outsourcing (ICT-BPO) sector during the Enhanced Community Quarantine (ECQ)

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Work-from-home schemes for BPO companies

The Department of Information and Communications Technology asked the business process outsourcing sector to explore work-from-home arrangements to maintain business continuity during the Luzon-wide quarantine period.

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Covid-19: No outsourcing for these business processes management companies

Bengaluru: Business process management companies that handle critical functions for some of the world’s largest corporations are being forced to halt large chunks of their operations in India, as the country nears the second week of a nationwide lockdown to stem the tide of Covid-19 infections

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DICT: Work from home scheme should be adopted by BPO firms

MANILA, Philippines — The Department of Information and Communications Technology (DICT) on Monday said Monday that work-from-home arrangements, “as far as practicable,” should be adopted by ICT-enabled Business Process Outsourcing (BPO) companies

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55 BPO firms in Davao complying with restrictions related to anti-virus quarantine

DAVAO CITY – At least 55 business process outsourcing (BPO) companies in the city have complied with the local government’s order requiring them to either operate with a skeletal staff

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Cebu City allows BPOs to operate during curfew hours

CEBU CITY – Mayor Edgardo Labella on Tuesday allowed business process outsourcing (BPO) firms here to continue operating

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4 Davao City BPOs to be closed for not providing alternative work arrangements for employees

DAVAO CITY – Four business process outsourcing (BPO) companies in Davao City will be closed for not complying with an order issued by the local government

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60% of BPO firms yet to comply with community quarantine guidelines

ABOUT 60 percent of the total business process outsourcing (BPO) companies have yet to comply with the guidelines on community quarantine set by the City Government of Davao

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BPOs in Davao City checked for compliance with DTI rules

DAVAO CITY — Business process outsourcing (BPO) companies here are being checked by a joint team from the city government and the Department of Trade and Industry (DTI) for compliance with guidelines

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India's outsourcing industry struggles to work from home

As the coronavirus pandemic pushes India into lockdown, the call centres and IT services firms that function as the world's back office are struggling to piece together work-from-home solutions and other business-continuity plans

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More Davao inns to offer free accommodation to frontliners, BPO workers

DAVAO CITY (MindaNews / 24 March) – More accommodation facilities in Davao City have offered to accommodate for free the nurses of the Southern Philippines Medical Center (SPMC) and workers of the Business Process Outsourcing (BPO) here after many of them were evicted

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BPOs told: Submit contingency plans for employees

CEBU CITY, Philippines — Cebu City Mayor Edgardo Labella wants all Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) firms to submit contingency plans for their employees

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BPO ordered: Follow rules or face closure

The city government has threatened to close down call centers and other business process outsourcing (BPO) companies that cannot comply with the order of providing accommodation or shuttle service to their workers or allow them to work at home

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Groups urge gov’t, companies to prioritize BPO workers’ welfare amid pandemic

MANILA, Philippines – Days into the enhanced community quarantine triggered by the coronavirus pandemic, various groups called on the government and on Business Process Outsourcing (BPO) companies to guarantee the safety and income of workers

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BPO sector implements measures for safer workspace amid COVID-19

In light of the spread of the coronavirus locally, Business Process Outsourcing (BPO) companies have implemented measures aimed at protecting their employees

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BPOs may transfer equipment until March 20 for work-from-home set-up

Business Process Outsourcing (BPO) companies and export firms were given until March 20 to transfer equipment for a work-from-home arrangement of their employees amid the enhanced quarantine measures due to the coronavirus disease

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BPO firms try to stay open after quarantine

BUSINESS process outsourcing (BPO) companies are racing to comply with requirements to remain operational under minimal workforce arrangements amid the enhanced community quarantine in Luzon

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Temporary shelters for BPO workers pushed

MANILA – Business process outsourcing (BPO) companies have until March 18 to provide temporary accommodation to their workers, especially those in the night shift, under the government’s Luzon-wide enhanced community quarantine

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BPO employee’s concerns underscore risks faced by workers amid COVID-19 threat

“Will I stay with my family or will I report for work?” This is the predicament of a Business Process Outsourcing (BPO) worker amid the coronavirus disease (COVID-19) threat

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Quarantine impacts business, workers

BUSINESSES are starting to feel the impact of restricted movement of people and goods due to the coronavirus disease (Covid-19) outbreak, as they adjust schedule of operations and work, taking into account the community

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Outsourcing firms told to prepare flexible work schemes amid virus

AN outsourcing business group has advised companies to implement flexible work arrangements amid the new coronavirus (COVID-19) disease outbreak

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Is your perspective on outsourcing cloudy or clear?

“Wasn’t cloud just another name for outsourcing back then?” joked another guest in a recent briefing, as our host explained just how long ago he’d joined his company’s cloud division

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BPO workers’ group calls for end to sharing of headsets amid COVID-19 outbreak

To prevent the spread of coronavirus disease 2019 (COVID-19), the BPO (Business Process Outsourcing) Industry Employees Network (BIEN) said there should be no sharing of headsets in call center companies

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Investments in Davao City up by 2% in 2019

THE investments in Davao City grew by 2.2 percent in 2019 driven primarily by the services sector, data from the Davao City Investment Promotion Center (DCIPC) shows

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The Benefits of Outsourcing And How It Can Help A Small Business Grow

Nowadays outsourcing is widely used by both small businesses and large companies. Lots of various fields of office work can be passed to remote teams and freelancers

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Taguig-based Deloitte Philippines confirms employee tested positive for COVID-19

Taguig-based consultancy and financial advisory firm Deloitte Philippines on Saturday confirmed that one of its employees has tested positive for the new coronavirus disease (COVID-19)

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BPO still a key driver for PH office space

Santos Knight Frank, a real estate service company, said the business process outsourcing (BPO) sector will remain as a major driver of demand for office space market in the country

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Business-as-usual for BPOs amid COVID-19 threat

MANILA, Philippines — Save for some health reminders and provisions to their workers, business process outsourcing companies are business-as-usual, leaving individual

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Davao council endorses P281 billion proposed projects

DAVAO CITY—The Regional Development Council (RDC) here has endorsed more than P281 billion worth of budget proposals submitted by 48 national government agencies, state colleges and universities

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Service outsourcing firms back to work, launch new software

Service outsourcing companies, most of whom have resumed normal operations, have come up with software applications for corporate clients to remotely manage and ensure the health of employees.

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Davao City to put up invention, promotion center

DAVAO CITY — The city government plans to establish an invention, innovation and promotion center, Davao Inventors Association president Virgilio Sangutan on Monday said.

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4 Strategies That Will Help You Get Outsourcing Right

All the productivity skills and systems in the world will take you only so far. Sure, the latest app could shave several hours off your workweek, but collaborating with other experts will help you accomplish far more than any tool.

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Hiring IT staff vs outsourcing

Small medical practices must perform many information technology (IT) functions—EHR system management, cybersecurity, imaging, billing, and controlling and keeping tabs on infrastructure operations, among others,—to achieve the clinical and financial outcomes necessary for their success.

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Do you have the right skills to make it in the BPO Industry?

In 1992, a man named Frank Holz put up the first contact center in the Philippines which signified the first instance of the nation's Business Process Outsourcing (BPO). Almost three decades later, the country rises as an undisputed Call Center Capital in the world.

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US Medical Billing Company Selects Next BPO Solutions For Its First Venture Into Outsourcing To Philippines

A Medical Billing company out of Texas, USA has selected Next BPO Solutions as its service provider for its outsourced back office requirements. The Client has been providing medical billing services to private practitioners for years and has used the services of home-based contractors in the US for its back-office support. Looking to lower its support operations cost, the Client decided to check the possibility of outsourcing the back-office services to the Philippines.

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Next BPO Solutions Team Helps Ensure Critical Telecoms Infra Are Up and Running

The major islands of the world are connected by submarine fiber optic cables. These cables provide the links necessary to conduct business in Europe, USA and across Asia. On the seas through which these submarine cables traverse are also hundreds if not thousands of merchant, fishing and private ships whose propellers and anchors can potentially cause fiber optic breakage. A single fiber optic damaged or cut would translate to Millions of US Dollars of restoration costs, not to mention the Billions of US Dollars of financial transactions that can be potentially lost.

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Next BPO Solutions Announces Global Partnership with Carolina Wholesale Group

Davao City, Philippines, March, 2017 – Next BPO Solutions, Inc has combined forces with Carolina Wholesale Group (CWG) to grow its BPO Solutions Network. This new alliance will allow Next BPO Solutions, Inc to tap, not only into the financial resources of CWG, but also the wide network of relationships in the USA and other parts of the world.

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Next BPO Solutions Marks Its 7th Anniversary

DAVAO CITY, PHILIPPINES – Davao City’s home-grown Business Process Outsourcing (BPO) company, Next BPO Solutions, Inc. marks its seventh anniversary last July 10, 2016. The company was founded in 2009 by Xavier Eric B. Manalastas with a French-Canadian funding partner. When the funding partner decided to pull out of the business in early 2011, the remaining owners were faced with a dilemma of either shutting down the company or face the challenge and continue the operation with a fresh start. They chose to face the challenge and continue.

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DTI: New businesses in Davao increase by 13%

THE Department of Trade and Industry (DTI) in Davao Region reported that new business name registrations (BNR) in the region reached 10,811 from January to November this year, showing a 13 percent increase from 9,529 in 2013.

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Game on: Online gaming developer sets up shop in Davao

DAVAO City’s thriving information communication technology (ICT) sector got livelier with the recent launch of the massively multiplayer online game (MMOG) Erectus in the city.

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Maata Games is hosting a worldwide competition

Maata Games BV will be releasing an online game named Erectus™ in the spring of 2015. The game tells of the dramatic encounter between the Homo sapiens and Homo erectus that happened on earth 130.000 years ago. In the run-up to the game’s release, the company will be hosting a worldwide competition, the best drawing and the best name will be chosen and used by Maata Games BV in the Erectus™ game or used as inspiration for editing to create fitting elements in the game.

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