News

BPO Sector to grow 5-7%

The information technology-business process management (IT-BPM) industry is seen to grow 5 to 7 percent in 2021, according to Mike Lytle, chief operations officer of Teleperformance Philippines

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Largest elder phone scam in the country operated in Kansas

Sixty people have been charged in a widespread magazine telemarketing scam that authorities say netted $300 million from more than 150,000 elderly and vulnerable people nationwide, the U.S. attorney's office in Minnesota announced Wednesday

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2 BPO operators to hire thousands of employees for new job locations

Business process outsourcing firm Teleperformance Philippines said Tuesday it launched a new site in Bacoor, Cavite and started the expansion in Quezon City that will open up at least 3,000 regular jobs for Filipinos

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Global Telecom Network Outsourcing Industry

Global Telecom Network Outsourcing Market to Reach $78 Billion by 2027. Amid the COVID-19 crisis, the global market for Telecom Network Outsourcing estimated at US$65 Billion in the year 2020, is projected to reach a revised size of US$78 Billion by 2027, growing at aCAGR of 2

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Office space vacancies continue to rise in Metro Manila

The business downturn caused by the coronavirus pandemic and the shakeout of Philippine offshore gaming operators (Pogos) have caused massive losses across Metro Manila’s office properties in the third quarter, property consulting firm KMC Savills said

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SM Foundation launches back-to-back farmers’ training in South

SINCE September, SM Foundation has been executing Kabalikat sa Kabuhayan (KSK) on Sustainable Agriculture in Davao City to diversify its reach so that more farmers will benefit from new farming technologies that would improve their yields and incomes

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Mexican president pledges to ban outsourcing of jobs

Mexican President Andrés Manuel López Obrador proposed Tuesday a blanket ban on sub-contracting or outsourcing of jobs by private companies, saying the practice has been abused to avoid paying employees’ the benefits they are due by law

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Davao office market weak

JLL Philippines said the coronavirus disease 2019 (Covid-19) pandemic softened the demand for office spaces in Davao, while majority of the supply is seen to be completed after 2023. In a webinar on Friday, the global real estate services firm said that much like the rest of the country, the Davao office market was also affected by the pandemic

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Philippines allows 100% foreign ownership in large-scale geothermal projects —Cusi

Energy Secretary Alfonso Cusi on Tuesday confirmed that the Philippines now allows 100% foreign ownership in large-scale geothermal exploration, development, and utilization projects

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Economist eyes sustained rise of BOP surplus

An economist forecasts a sustained rise of the country’s balance of payment (BOP) surplus which rose to USD6.88 billion in end-September, benefiting the peso and the foreign reserves

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Office space vacancies continue to rise in Metro Manila

The business downturn caused by the coronavirus pandemic and the shakeout of Philippine offshore gaming operators (Pogos) have caused massive losses across Metro Manila’s office properties in the third quarter, property consulting firm KMC Savills said

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Pandemic shows up gaps in GDP metrics in region–Apec unit

THE pandemic has exposed gnawing gaps in the computation of GDP that would require countries in the Asia and the Pacific region to look beyond it, according to the Asia-Pacific Economic Cooperation (Apec) Policy Support Unit (PSU)

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City allows gatherings but issues stricter guidelines

THE City Government of Davao will still allow special gatherings despite its campaign against mass gathering to curb the spread of the Covid-19

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US jails are outsourcing medical care — and the death toll is rising

Matthew Loflin was coughing up blood, struggling to breathe and losing consciousness in his cell while awaiting trial on drug-possession charges in this historic Southern city

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More POGO workers seen to exit Subic

As online gaming operations catering to the Chinese market suffer from the Covid-19 pandemic and regulatory issues in the country, the Subic Bay Metropolitan Authority (SBMA) said it expects a further decline in the number of Chinese nationals working in the Philippine Offshore Gaming Operation (POGO) industry here

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Strong recovery in capital flows to Asia-6 in 2021

Among emerging-market (EM) economies, six Asian countries have stood out as major benefactors of foreign capital flows in recent years

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Outsourcing firms demonstrate resilience in the face of uncertainty

WITH THE COVID-19 pandemic dominating global news over the past nine months, the pharmaceutical industry has never been more in the spotlight – from the race to find a vaccine and develop effective treatments to a more general requirement to help consumers maintain their health and wellbeing as well as boost their immune systems

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PEZA readies FDI plan

The Philippine Economic Zone Authority (PEZA) is readying a contingency plan on how to attract more foreign direct investments (FDI) as more locators resume operations seven months after the quarantines

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Philippines to begin accepting foreigners with investor visas on Nov. 1

Foreigners with investor visas will be allowed to enter the Philippines starting on November 1, Malacañang announced on Friday

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Lapid wants stricter requirements for foreign contractors in Philippines

Senator Manuel "Lito" Lapid has filed a bill seeking for stricter requirements that should be met by foreign contractors before securing a license to operate in the Philippines

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Foreign capital inflow seen to plunge by 41% in 2020

The Philippines is seen to post the biggest drop in foreign capital inflows among emerging Asian economies this year even as the solid macro fundamentals prepandemic would facilitate a regionwide rebound next year, the Washington-based Institute of International Finance (IIF) said

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SEC now allows conversion to one-person firm

THE Securities and Exchange Commission (SEC) is now allowing companies to apply for conversion from an ordinary stock corporation to a one person corporation, and vice versa

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How can technology help eliminate the job crisis in rural India?

In recent years, India has witnessed exponential economic growth. However, this growth hasn’t been inclusive enough to reduce the number of people living under poverty in the rural areas. According to the World Bank, India has around 270 million poor people, the largest number in the world. Serious employment growth is required in low-productivity agriculture, which makes up nearly three-quarters of the poor population

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5 Benefits of Outsourcing Your Content Development

I’ve been in the content marketing game for 14 years, and for most of those, my focus was providing content services for small businesses. But over the past few years, I’ve started working with bigger brands. This surprised me initially

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Davao Region GRDP shrinks in 2019

The gross regional domestic product (GRDP) of Davao Region decreased to 7 percent in 2019 from 8.6 percent reported for the entire year of 2018, according to the data released by the Philippines Statistics Authority

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Leading BPO firm Alorica eyes hiring K-12 graduates

Senior high school students may soon find jobs in the outsourcing industry and work for one of the biggest firms in the country

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DTI-EMB explores ‘vibrant’ processed food and beverage India export market

TO leverage on the growing demand for processed food and beverages in India, the Department of Trade and Industry-Export Marketing Bureau (DTI-EMB), the Philippine Trade and Investment Center (PTIC) in New Delhi, and the Board of Investments (BOI) and Invest India recently conducted a webinar on Exploring Trade and Investment Opportunities with India for Philippine Processed Food and Beverages

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Outsourced smartphone development soars with Samsung's shift

Smartphone makers including Samsung Electronics have increasingly outsourced device development to maintain cost competitiveness, with these phones now making up more than a third of market

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African governments are outsourcing their natural areas

All of these bulls will have ak-47 bullets in them,” says Leon Lamprecht. From his porch the manager of Zakouma National Park, in southern Chad, has quite a view. A dozen or so elephants slosh around in muddy puddles. These days they are safe. But between 2002 and 2010 some 4,000 elephants, 95% of Zakouma’s population, were slaughtered for their ivory by poachers from Sudan

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IT outsourcing contracts see major rise for UK firms

IT outsourcing contracts among UK firms have seen a major spike in value over the past year, as shown by fresh figures from ISG

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Outsourcing: The art of the outsourced deal

Outsourcing is no longer confined to back-office grunt work and has been moving gradually towards the more glamorous end of operations, including the buy-side dealing desk. A survey conducted by asset servicer Northern Trust showed that 85% of asset managers had either already outsourced some part of their trading function or were considering doing so

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Best Practices When Outsourcing Revenue Cycle Management

Mission statements from healthcare organizations come in many shapes and sizes, but at the heart of all those missions is the intention to provide high-quality, patient-centered care that improves the health of those served by the provider

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Philippines to Keep $26 Billion Outsourcing Engine Humming Despite Crisis

The Philippines’ $26 billion outsourcing industry expects to continue growing despite the risks brought by the coronavirus pandemic, but sees a three-year government support plan as key to boosting its competitiveness

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Davao City: PRRD complies with protocol, gets tested

THE City Government of Davao has lauded President Rodrigo R. Duterte for complying with the requirement to present a 24 to 72-hour negative reverse transcription-polymerase chain reaction (RT-PCR) test result before exit from the Davao International Airport (DIA) recently

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310 families in Davao City get laptop donation

The consulate general of the People’s Republic of China in Davao City, together with the local government, provided laptops to 310 families on October 17

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How Outsourcing Key Functions Can Give Your Startup A Competitive Edge

You have a great business idea that you’re ready to turn into a real business. However, you don’t have the technical skills to build the first version of your product, you don’t have the design skills to create a brand, nor do you have the marketing skills to bring it to consumers

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How The Outsourcing Model Can Transitioning From BPO To BPA

We have witnessed the momentous rise of the outsourcing industry and how it reached its pinnacle due to globalization and digitization. More than 68% of businesses actively use outsourcing to improve their process efficiency, reduce costs and increase profitability

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UK sees surge in IT outsourcing contracts

The value of UK outsourcing contracts across Europe, the Middle East and Africa (EMEA) grew by 60% in the third quarter of 2020 compared with 2019, according to the latest ISG Index

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Digitalization promotes resiliency – economist

Businesses that adapt to digitalization will likely emerge stronger after the pandemic, a World Bank economist said on Tuesday

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How outsourcing can help save the transport sector

The world as we know it has changed. Gone are the days when travel was as simple as jumping on a plane; now we are living in an entirely different world

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Key legislation needed to boost PH economic recovery prospects, says BSP

MANILA, Philippines — The central bank is urging Congress to prioritize several pending bills which, it said, would buttress the country’s chances of staging a strong economic recovery next year once the effects of the ongoing coronavirus pandemic wanes

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DOF chief sees GDP at -6% this year

MANILA – The contraction of the Philippine economy is expected to hit 6 percent this year after the 15-day reimplementation of stricter quarantine measures in Metro Manila and four nearby provinces last August, Finance Secretary Carlos Dominguez III said

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CSR efforts look within amid the pandemic

Companies have sharpened the focus of their corporate social responsibility (CSR) initiatives amid the pandemic, with their charitable efforts built into business operations or aimed at immediate communities

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Outsourcing could work if it went to companies who value people over profit

England’s “world-beating” test-and-trace service has failed to materialise. Riddled with problems since its inception, it has been described as barely functional, with demand up to four times that of capacity and 90% of tests failing to hit the 24-hour turnaround target

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No BPO Unions - Insider Warns Of Mass Exodus Of Outsourcing Firms Should Workers Be Unionised

Trade unionist John Levy is hoping to break down the resistance from operators in the global services sector to have union representation within their firms, pointing out that several government and private-sector entities have scuppered attempts to establish formal arrangements to protect the rights of the workers

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27 percent BPOs may switch to Work From Home models permanently: Survey

BENGALURU: Over a quarter, 27 percent, of Business Processing outsourcing (BPO) companies will switch to work-from-home models permanently in the post pandemic environment, indicates a survey conducted by Ozonetel, an on-demand cloud communications firm

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BSP net income down in Jan-Aug

The Bangko Sentral ng Pilipinas (BSP) reported that its net profit shrank by double digits in the first eight months of the year

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POGO exodus seen by yearend

MANILA, Philippines — The country’s property sector is bracing for the continuing exodus of Philippine Offshore Gaming Operators (POGOs) and their service providers as almost 300,000 square meters or 17 percent of total office space will be vacant by yearend, said property analyst David Leechiu

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SYKES expands operations in India, to hire 450 in Hyderabad

Hyderabad, Oct 19 (SocialNews.XYZ) Global business process outsourcing (BPO) leader SYKES India on Monday opened its third Centre of Excellence (CoE) here that will open 450 new positions by the end of this year

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After-work parties, gatherings blamed for COVID-19 spike in Davao City

DAVAO CITY, Davao del Sur, Philippines — Gatherings after work hours and celebrations of special occasions have contributed to the increase in new coronavirus disease (COVID-19) infections in the city, which registered a 60-percent spike in two weeks

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Mayor says Davao City lost P854M in revenues

DAVAO City Mayor Sara Duterte-Carpio said the City Government is expecting an estimated revenue loss of P854 million in 2020 due to Covid-19

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Davao City courts locked down after 10 employees test positive for COVID-19

DAVAO CITY – The Davao City Hall of Justice has been placed on a 12-day lockdown beginning Monday until end of the month after 10 employees of the Municipal Trial Court in Cities (MTCC)-Branch 3 turned out positive for coronavirus disease (COVID-19) last week

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PH long-term prospects remain positive—DOF

The quick recovery of foreign direct investments (FDI) following the strict lockdowns signalled investors’ favorable long-term prospects for the Philippines, the Department of Finance (DOF) said

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Paris under curfew as Europe battles soaring virus caseload

Millions of Europeans faced tough new coronavirus restrictions on Saturday as governments stepped up efforts to slow the surge in infections, after the World Health Organization reported a “very concerning” 44-percent rise in European cases over one week

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P9.8-billion budget proposed for Davao City in 2021

DAVAO CITY – This city will have a proposed budget of P9.8 billion for 2021, which will be 4.85-percent lower compared to the P10.3-billion budget for this year, according to Mayor Sara Duterte

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US-CBI op blows lid off call centre fraud targeting elderly Americans

Indian and US investigators working together have busted an alleged call centre racket that had targeted elderly Americans for nine years, the backend operations of which were handled by at least six private companies in Delhi, the NCR cities of Noida, Gurgaon, and Faridabad, Jaipur, and Mainpuri in Uttar Pradesh

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Global Outsourcing Industry Slowly Recovering in Third Quarter

Information Services Group (ISG) reported that the global outsourcing industry is slowly recovering from the industry’s dip in performance during the second quarter of 2020 due to the coronavirus (COVID-19). Data measuring commercial outsourcing contracts with annual contract values (ACV) of $5 million or more show that third-quarter ACV for the global market rose 3% to $14.6 billion

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Teleperformance PH’s recruitment bot wins at APAC awards

Teleperformance Philippines’ digital recruitment innovation Smart 1Question Interview Bot won a Gold Award at the recently concluded Festival of Media APAC Awards 2020 and a Bronze Stevie at the 2020 Asia-Pacific Stevie Awards

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Cisco: Digitalizing PH SMBs could add P1.36 T to economy

Digitalizing small and medium businesses (SMBs) in the Philippines could add P1.17 to P1.36 trillion ($26 to $28 billion) to the economy by 2024

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DOLE eyes Europe as potential new market for displaced OFWs

MANILA – The government is looking at Europe as an alternative market for overseas Filipino workers (OFWs) who were displaced by the coronavirus disease (Covid-19) pandemic

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Globe customer service nearing pre-coronavirus capacity

MANILA – Despite the challenges brought about by the coronavirus disease (Covid-19) pandemic, Globe Telecom (Globe) on Thursday said its customer service capacity is nearly pre-Covid-19 level

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South Africa becoming a major international business outsourcing destination

Government and private sector efforts to build digital skills capacity among South Africa’s youth over the past five years are bearing fruit, says nonprofit organisation Business Process Enabling South Africa (BPESA)

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Amazon Ring call center workers in Philippines 'scared' to go to work during pandemic

Throughout the coronavirus pandemic, call center workers in the Philippines who are contracters for Amazon's Ring home security division have been required to report to the office

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Philippine economy to suffer worst drop in Southeast Asia – IMF

The Philippine economy is projected to contract the sharpest in Southeast Asia, as the coronavirus pandemic wipes out jobs and businesses, according to the International Monetary Fund (IMF)

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BOP surplus seen at $8.1 billion

MANILA, Philippines — Strong inflows from foreign direct investments (FDIs) as well as a small contraction of remittances from overseas Filipino workers (OFWs), coupled with a sharp drop in import payments may result in record high foreign exchange buffers until next year, according to the Bangko Sentral ng Pilipinas

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Camouflaging Outsourcing Expenses in today’s Uncertain Times

Whenever IT leaders decide to outsource their project to make it more efficient at a cheaper rate, outsourcing has been the choice of business operations. However, the real cost of outsourcing has always been different than the one that the leaders accounted for. And the spread of the novel coronavirus has only made it difficult to identify the unknown outsourcing expenses

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Infosys employees increased to 240,208 in Sept quarter

Infosys also said the number of software professionals has increased to 226,067 in September quarter from 225,167 in June quarter

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Baltimore union decries outsourcing of water billing operations, employee layoffs

William Milburn found out he was losing his job by reading the news. The nearly 20-year veteran of the Department of Public Works said it felt like a “stab in the back” to learn Baltimore plans to outsource its water billing operations to a private company and lay off dozens of its employees

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Number of foreign workers in POGOs decreased this year

The number of foreign workers issued with Alien Employment Permit (AEP) in the Philippine Offshore Gaming Operator (POGO) industry has decreased this year, according to the Department of Labor and Employment Bureau of Local Employment (DOLE-BLE)

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PEZA inflows drop with jobs as agency steps up CREATE fight

MANILA, Philippines — Investments lured by the country’s largest economic zone operator dipped by over a fifth in September, while employment they generated also sustained a historic downtrend ahead of an expected Senate vote on a bill ultimately trimming down tax perks in years to come

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BSP expects higher BOP surplus as imports collapse

The Monetary Board of the Bangko Sentral ng Pilipinas (BSP) expects higher dollar inflows this year than earlier expected, given the decline in imports amid weakened domestic demand

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Bacolod dad urges businesses to follow COVID workplace rules

BACOLOD City – Vice Mayor Familiaran called on business establishments allowed to operate under general community quarantine to strictly follow health protocols

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FDI inflows up by 35 percent in July

Net inflows of foreign direct investments (FDI) rose for the third consecutive month in July on the back of improved investors’ sentiment, the Bangko Sentral ng Pilipinas (BSP) said

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Unlocking the power of outsourcing

BUSINESS process outsourcing (BPO) has become a powerful tool for any successful organisation as companies strive to streamline their operations

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Too much on? Let’s outsource!

If Covid has thrown one thing into sharp relief, it’s the importance for agents not to put all their eggs in one basket – and that means getting income from rentals

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Imee Marcos seeks to 'defer' removal of tax incentives under CREATE bill

MANILA - Senate Committee on Economic Affairs chair Imee Marcos on Monday sought for the "outright deferment" of some provisions of a bill that would reduce incentives given to several businesses, saying the government needs to protect investors who have been creating jobs and generating revenue for the Philippines for several decades

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PH ranks 4th in ASEAN for EU business

The Philippines ranked fourth as potential location site for EU businesses among countries in ASEAN, which also lost steam as EU favorite with new regions also being eyed as good sites for global supply chain relocation, a 2020 EU-ASEAN Business Sentiment Survey showed

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State Street, SimCorp to team up on investment outsourcing solution

State Street Corporation and SimCorp plan to team up in providing a fully integrated, front-to-back investment outsourcing solution for insurance companies in Europe, the Middle East and Africa

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Health Minister Encourages BPO Sector to Continue Adhering to Protocols

Minister of Health and Wellness, Dr. the Hon. Christopher Tufton, is encouraging the Business Process Outsourcing (BPO) sector to continue adhering to established COVID-19 safety protocols

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Everything about Outsourcing in the Manufacturing Industry

Gone are the days when a manufacturer goes through the process of production from start to finish alone. Nowadays, companies are increasingly looking for ways to cut costs, increase efficiency, and output. One of the ways of doing so is through outsourcing some parts of the manufacturing process

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PEZA lists job prospects in Calabarzon ecozones

MANILA, Philippines — The Philippine Economic Zone Authority (PEZA) has launched an online job fair which offers over 23,000 employment opportunities in CALABARZON-based ecozones

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Recruiting firms helping business, employees in turbulent year

As the economy tries to find its footing and recover from a turbulent 2020, job recruitment agencies are busy assisting companies and job-seekers meet their needs

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ITBPO sector continues to invest heavily in manpower

MANILA – The coronavirus disease 2019 (Covid-19) pandemic did not stop players in the information technology and business process outsourcing (ITBPO) industry to invest in their workforce, executives of the IT and Business Process Association of the Philippines (IBPAP) said Friday

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US cites improved biz climate in PH; lauds PEZA

The United States has noted the improved investment climate in the Philippines, citing notably the one that prevails in its economic zones as an advantage for the country

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Biz groups seek faster corporate tax reduction

Several business groups have called on the Senate to accelerate the reduction of the corporate income tax (CIT) to 20 percent in 2025 instead of 2027 under the proposed Corporate Recovery and Tax Incentives for Enterprises (Create) bill

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SPMC tapped to participate in clinical trials for COVID-19 vaccines

DAVAO CITY – The Southern Philippines Medical Center (SPMC) has been tapped to participate in the clinical trials of potential coronavirus disease (COVID-19) vaccines in the Philippines

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IT, BPO offer 30,000 jobs to returning, displaced workers

THE information technology (IT) and business process outsourcing (BPO) industry has made available 30,000 jobs for overseas Filipino worker (OFW) returnees and other workers who were displaced or have lost their jobs because of the coronavirus pandemic, according to the Department of Labor and Employment (DoLE)

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BPO companies hiring 17,000 employees in next four months

The business process outsourcing sector will hire at least 17,000 workers in the next three to four months, the Information Technology and Business Process Association of the Philippines said Thursday

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Acer keeps top rank in consumer, gaming PCs

Acer proved its dominance bagging the leading laptop brand for consumer and gaming mobile computer in the Philippines amid the coronavirus disease 2019 (COVID-19) pandemic, according to a recent market research

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BPO reopens after COVID-19 scare

MONTEGO BAY, St James — A day after public health officials ordered the closure of Teleperformance call centre it reopened its doors, a move lauded by Minister of Health Christopher Tufton during a tour of the facility where 18 workers have tested positive for COVID-19

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ITBPO sector continues to invest heavily in manpower

MANILA – The coronavirus disease 2019 (Covid-19) pandemic did not stop players in the information technology and business process outsourcing (ITBPO) industry to invest in their workforce, executives of the IT and Business Process Association of the Philippines (IBPAP) saidMANILA – The coronavirus disease 2019 (Covid-19) pandemic did not stop players in the information technology and business process outsourcing (ITBPO) industry to invest in their workforce, executives of the IT and Business Process Association of the Philippines (IBPAP) said Friday. Friday

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BPO companies hiring 17,000 employees in next four months

The business process outsourcing sector will hire at least 17,000 workers in the next three to four months, the Information Technology and Business Process Association of the Philippines said Thursday

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Duque ‘open’ to privatizing, outsourcing PhilHealth operations

Department of Health (DOH) Secretary Francisco Duque III said he is open to proposals seeking to privatize the Philippine Health Insurance Corp. (PhilHealth) to minimize corruption in the agency

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Ethiopia – Emerging destination for business process outsourcing

By Andualem Sisay Gessesse – When he and his four friends opened an ICT company 16 years ago, the country was only suing dialup Internet connection. Today Africom Technologies PLC is one of the Information Communication Technology (ICT) companies in Ethiopia, offering various solutions and services to the government institutions and foreign companies. Africom is one of the companies located in ICT park of Ethiopia in the capital, Addis Ababa

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Coronavirus latest: British firms investing in outsourcing to Asia

UK firms are flocking to invest in Asia as the coronavirus pandemic prompts an outsourcing revolution, experts claim. While the practice is well established among large firms, the cost-savings and increased efficiencies now make it increasingly attractive to small to medium-sized enterprises (SMEs)

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Pandemic no excuse for reckless outsourcing of unemployment assistance review

The Lamont administration is allowing the responsibilities for determining and providing pandemic unemployment assistance (PUA) to be stripped away from more than 50 dedicated workers at the Connecticut Department of Labor and awarded to two Virginia-based companies: Maximus and Protiviti Government Services

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Overseas job outsourcing surges as JobKeeper reduces

An Australian employment specialist says businesses struggling to remain profitable through COVID and this week’s JobKeeper cuts, are increasingly looking offshore to reduce staff costs

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Outsourcing Alignments: What It’s Really Costing You

Collision repair technicians spend hours or even days getting a car back to OEM specs – straightening the vehicle’s structure, replacing parts and refinishing

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Africa HR Solutions: The benefits of Mauritius as an African payroll outsourcing centre

PORT LOUIS, Mauritius, Oct. 8, 2020 /PRNewswire/ -- Whilst Mauritius has already established itself as a leading International Financial Centre supporting investments into emerging markets, it has also developed into a preferred destination for business process outsourcing, particularly for companies doing business in Africa

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H-1B Overhaul Pressures Outsourcing Firms and Their U.S. Clients

The Trump administration’s overhaul of the H-1B visa program for highly skilled foreign tech workers will pressure the business model of companies that make low-cost tech workers from India and elsewhere available in the U.S

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Demand for risk and compliance outsourcing jumps over 25 per cent in the age of Covid-19

ACA Compliance Group (ACA) has identified a global spike in financial services firms turning to RegTech, outsourcing, and operational resilience solutions for risk and compliance management in the age of Covid-19

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COVID-19 cases in the Philippines decreasing —UP experts

The number of COVID-19 cases in the Philippines has been decreasing, according to the University of the Philippines OCTA Research team

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Gov’t to implement AI road map in 2021

The Department of Trade and Industry (DTI) wants to implement the country’s artificial intelligence (AI) road map next year, saying it would cover the agribusiness, manufacturing and services sectors

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Public service outsourcing in the spotlight as government tightens the reins

The Australian government must invest in capability across the public service rather than overly outsourcing roles to for-profit private companies, independent MP Andrew Wilkie says

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Africa HR Solutions: The benefits of Mauritius as an African payroll outsourcing centre

PORT LOUIS, Mauritius, Oct. 8, 2020 /PRNewswire/ -- Whilst Mauritius has already established itself as a leading International Financial Centre supporting investments into emerging markets, it has also developed into a preferred destination for business process outsourcing, particularly for companies doing business in Africa

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DOH releases 1st handbook on COVID-19 management, prevention

The Department of Health (DOH) released the first version of its workplace handbook on COVID-19 management and prevention on Wednesday

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Davao City holds test run of QR code system for Davao-bound passengers

The Davao City government has begun its test run of the QR code system and online arrival form for all Davao-bound passengers

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Acer Maintains Top Spot in PH Consumer and Gaming Market

Acer lands top spot yet again for consumer and gaming mobile computer in the Philippines amid the coronavirus disease 2019 (COVID-19) pandemic based on the recent Growth from Knowledge (GFK) Market Research

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30,000 BPO jobs available to repatriated OFWs: DOLE

MANILA - Some 30,000 job opportunities in the business process outsourcing (BPO) industry are available to migrant workers who were repatriated due to the COVID-19 pandemic, the Department of Labor and Employment (DOLE) said Wednesday

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14 Crucial Business Tasks To Never Outsource

When you’re looking to fill a skills gap or your company is growing rapidly, you may be considering outsourcing certain aspects of the business. Contracting outside the company can free up valuable time and resources, and this can improve your bottom line in the long run. However, not everything can or should be done by someone else, so you’ll have to carefully consider which tasks you pass off to others

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Does IT Outsourcing Continue To Benefit Business In 2021?

IT outsourcing is a popular trend as many of the world’s largest, best-known firms turn to IT managed services to provide managed or co-managed IT services. Recent statistics indicate that nearly 75% of companies outsource IT services, and the overwhelming majority of these firms plan to either maintain their current relationships with IT MSPs or expand them

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How Outsourcing Logistics Can Help SMBs Compete With Amazon

At a time when online retail sales are growing and accounting for a larger slice of the overall pie, the battle to deliver products as quickly and cheaply as possible has never been tougher. With large dominant players such as Amazon and Walmart grabbing half the business, smaller companies and retailers are looking for ways to compete

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Gradual reopening to bring back vibrant economy: DTI chief

MANILA – Trade Secretary Ramon Lopez said the country must continue to reopen business activities to bring back jobs and the vibrant Philippine economy

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Investors seek 5-year tax relief under CREATE bill

LOCAL and foreign investors have sought a five-year exemption from paying new taxes under the Corporate Recovery and Tax Incentives for Enterprises Act (CREATE) bill to give them time to recoup losses from the Covid-19 pandemic

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The Government Announces Stricter H-1B Provisions for Outsourcing Firms

The new H-1B rules announced today are long-overdue moves to protect American workers. By making it harder for many employers to exploit the H-1B program to replace Americans, and by creating a more realistic yardstick for wages that must be paid to foreign workers, the administration has taken a big step toward implementing the president's Hire American pledges

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Growth & Jobs | Contax360 Brings Higher-Value Outsourcing Jobs To Jamaica

AS JAMAICA looks to attract diverse jobs in the outsourcing sector, local and international firms on the island are working to create employment opportunities in knowledge process outsourcing (KPO), information technology outsourcing (ITO), and shared services

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Genpact buys Something Digital to bolster experience business

Genpact today announced the acquisition of Something Digital as part of the expansion of its experience business, Rightpoint

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Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Airbnb, battered by the pandemic recession, announced in May that it would be laying off a quarter of its workforce. In a post hailed for its empathy and transparency, CEO Brian Chesky wrote, “We will have to part with teammates that we love and value.”

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BPO PROVIDER LEAN STAFFING SOLUTIONS ANNOUNCES $42.5 MILLION PRIVATE EQUITY INVESTMENT

Lean Staffing Solutions, a staffing and business process outsourcing firm, announced it received a $42.5 million minority equity growth investment from private equity firm FTV Capital

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WATCH: Business process outsourcing a rare SA success story

As SA looks for growth engines in the wake of the Covid-19 cataclysm, we often talk of infrastructure as the major lever we have to pull. But another industry is flying quietly under the radar and could offer some more hope in a country desperately searching for small economic miracles: business process outsourcing

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DOLE eyes 3-mos more of temporary displacement

THE Department of Labor and Employment (DOLE) is looking to extend beyond six months the period of temporary displacement for employees in order to avert a possible mass permanent retrenchment

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Pandemic spawns new trends in hiring

A human resource expert said the oversupply in the labor market has prompted business to recalibrate hiring

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Outsourcing Trend Of The Year: The CDMO Synergy Sprint

The chief executives of two historic German CDMOs listen intently from their home offices. Logging in from New York, I’m painting for them a scene I envision regarding their recent collaboration announcement

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Cell Culture Media Manufacturing, Outsourcing and the Pandemic: An Essential Toolkit

This webcast features: Chad Schwartz, Senior Global Product Manager for Proprietary Cell Culture Media Formulations, and Eric Nalbach, Director of Product Management, Bioproduction, Cell Culture Media, Thermo Fisher Scientific

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Mistakes To Avoid When Hiring A Customer Support Outsourcing Partner

The tempo of IT outsourcing is growing rapidly. For example, the revenue of the European outsourcing market has grown by more than 12% in the last four years. This means that outsourced solutions are becoming more and more popular

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Exit planning – what outsourcing banks need to know

Financial institutions need to plan ahead and ensure that when a critical or important outsourcing arrangement comes to an end, they can exit without disrupting their business operations and customer services

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More sponsors in U.K. embrace outsourcing

Multiemployer plan providers in the U.K. are winning more defined contribution business as sponsoring employers have been more decisive about outsourcing under the pandemic-induced lockdown

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Pandemic spawns new trends in hiring

A human resource expert said the oversupply in the labor market has prompted business to recalibrate hiring

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Braving The Pandemic: The State Of BPO Industry In The PH

The current global health crisis has brought various changes in the way business process outsourcing (BPO) works—a vital industry that employs more than a million Filipinos and contributing at least nine percent of the country’s gross domestic product (GDP) growth

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PH shows sustained economic recovery – DOF

The partial recovery of the country’s merchandise trade reflected the gradual and calibrated reopening of the economy following the strict lockdowns in the second-quarter, the Department of Finance (DOF) said

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PH now pushing hard to reopen and rebuild economy

IT is by far the clearest sign yet that the Duterte administration is resolute to reopen and rebuild the economy, following the unmistakable forecast of economic recession this year and the prospect of more difficulties next year

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ATM Outsourcing Market Research Report Analysis And Forecasts To 2026

IndustryGrowthInsights publishes a detailed report on ATM Outsourcing market providing a complete information on the current market situation and offering robust insights about the potential size, volume, and dynamics of the market during the forecast period, 2020-2026

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Mabalacat COVID-19 cases rise as more Clark Freeport workers get infected

Infections in Mabalacat City here of SARS-CoV-2, the virus that causes COVID-19, swelled after several persons working inside the Clark Freeport Zone (CFZ) were found to be positive

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9 Reasons to Outsource Your IT Services

There’s no doubt the face of enterprise has altered immeasurably since the outbreak of the coronavirus. Businesses are now required to introduce more flexibility and resilience than any other time in the past. Recent research has shown that 28 percent of UK businesses have been making attempts to outsource at least one business area since the onset of the global crisis

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HR expert shares tips on how to be employable amid crisis

Businesses need to adapt to cope with the changes brought about by pandemic, with different iterations of the community quarantine in place

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Mandaue lifts liquor ban, allows 24/7 delivery services operations

MANDAUE CITY, Philippines — Aside from imposing shorter curfew hours, the Mandaue City government has also lifted the liquor ban in the city, and has allowed 24 hour-operation of delivery services and take out food

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Telecom Outsourcing Market COVID 19 Impacted In-Depth Analysis including key players Ericsson, Huawei Technologies, Hewlett Packard Enterprise

North America, Europe, China, Japan, Rest of the World, September 2020,– – The Telecom Outsourcing Market research report includes an in-sight study of the key Global Telecom Outsourcing Market prominent players along with the company profiles and planning adopted by them

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IT-BPO EXECUTIVES PROMOTE OUTSOURCING SOFTWARE APPS DEVELOPMENT TO PH

HONOLULU 02 October 2020 – IT-Business Process Outsourcing (IT-BPO) executives promoted outsourcing of software and apps development during the webinar on “Creating technologies that deliver value: Leveraging on Philippines’ talents to build apps and software solutions” on 24 September 2020

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Outsourcing Summit 2020: 100 Job Roles in 8 Hours

During the onset of the current pandemic, some members of the country’s Business Process Outsourcing (BPO) industry said that their trade is heading towards its sunset. But, if we will ask Derek Gallimore, Chief Executive Officer of Outsource Accelerator, this is not true

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Philippines digital competitiveness ranking drops further

MANILA, Philippines — The Philippines has become less competitive in the use of digital technologies, slipping further near the bottom in the 2020 global digital competitiveness ranking

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Unemployment rate down to 10% by yearend – DOLE

MANILA, Philippines — Unemployment in the country is predicted to ease to a rate of about 10 percent at the end of the year, the Department of Labor and Employment (DOLE) said yesterday

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Six Business Functions That Are Worth Outsourcing

Many small business owners make the mistake of trying to do everything on their own, especially when first starting out. And while taking the DIY route with a range of business functions can feel like you’re saving money initially, over time it can actually lead to losing out financially since you simply don’t have the time to invest into business growth and expansion

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JAPAN – OUTSOURCING ANNOUNCES ACQUISITION OF FOUR COMPANIES THAT MAKE UP CAREER GROUP

Outsourcing Inc. (2427:TYO) announced Thursday it acquired the four companies that make up the Career Group. The four companies provide staffing services mainly to the pharmaceutical and food products industries

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Healthcare BPO revenues to grow 11%

The healthcare information management industry in the Philippines is projected to grow between 7.3 and 10.8 percent in revenues and 6.8 and 10.2 percent in headcount from 2019 to 2022

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India BPO revenue to drop 9% to $7.9 bn in 2020, says GlobalData

The Indian business process outsourcing (BPO) market revenue will drop 9 percent to $7.9 billion in 2020 from $8.6 billion in 2019 due to disruptions caused by Covid-19 related restrictions and the challenges faced by service providers in moving their operations to work-from-home environment, says GlobalData

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DOLE identifies 'resilient' jobs in NCR that withstood COVID-19 impact

The Department of Labor and Employment (DOLE) on Thursday cited a number of “resilient” jobs in the National Capital Region (NCR) that withstood the impact of the COVID-19 pandemic, which left millions jobless

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Healthcare BPO revenues to grow 11%

The healthcare information management industry in the Philippines is projected to grow between 7.3 and 10.8 percent in revenues and 6.8 and 10.2 percent in headcount from 2019 to 2022

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DATAMARK Speaks Out About Common Outsourcing Myths in New Report

EL PASO, Texas, Oct. 1, 2020 /PRNewswire/ -- Leading business process outsourcing (BPO) firm DATAMARK recently released "8 Common Outsourcing Myths You Probably Believe." The piece, which takes aim at misconceptions surrounding the booming BPO industry, is live on DATAMARK.net now

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India BPO revenue to drop 9% to $7.9 bn in 2020, says GlobalData

The Indian business process outsourcing (BPO) market revenue will drop 9 percent to $7.9 billion in 2020 from $8.6 billion in 2019 due to disruptions caused by Covid-19 related restrictions and the challenges faced by service providers in moving their operations to work-from-home environment, says GlobalData

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USAid, Davao City launch project for out-of-school youth

THE US government, through the United States Agency for International Development (USAid) launched a new project that will support the education, employment and livelihood needs of out-of-school youth in Davao City

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Fist, Create bills to benefit MSMEs, Dominguez says

FINANCE Secretary Carlos Dominguez III has assured micro, small and medium enterprises (MSMEs) that the Duterte administration’s plan for the economy to recover from the coronavirus-induced global crisis covers an array of programs meant to help them get back on their feet

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ADPH hiring, outsourcing to meet COVID-19 case investigation needs in schools

HUNTSVILLE, Ala. – Since the pandemic began, the Alabama Department of Public Health has issued several forms of guidance for Alabama’s schools

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Why we need to reassess public sector outsourcing

A recent critical report on the partial privatisation of the probation service by the chief inspector of probation, Glenys Stacey, highlighted the need to reassess the extensive outsourcing of public sector contracts to the private sector

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Davao City-Manila bus trips to resume soon

DAVAO CITY— Davao City Overland Transport Terminal (DCOTT) manager Aisa Usop said the operation of bus trips from Metro Manila to Davao City has been approved, and could resume once special permits from the Land Transportation Franchising and Regulatory Board (LTFRB)-Davao are issued

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SA’s BPO sector tipped to create 775K jobs by 2030

South Africa’s business process outsourcing (BPO) market has the potential to create 775 000 jobs by 2030

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Offshoring considerations flagged with outsourcing decisions

For SMSF firms currently in the process of finding audit firms to outsource their clients to, determining whether the a firm uses offshoring arrangements may be an important factor to consider, says SuperSphere

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Outsourcing could reshape the media and marketing workforce

The future of work is promising no bureaucracy, flexible hours, amplified innovation, productivity and enthusiasm. It won’t come in the form of unicorn employees, or star executives with a corner office – this workforce will look very different, but it might just appeal to everyone

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UP team warns vs full reopening of economy

MANILA, Philippines — An independent research group from the University of the Philippines on Tuesday warned against the 100 percent reopening of the economy “unless facilities can absolutely guarantee observance of the minimum health standards.”

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Both Biden and Trump seek to protect American jobs from outsourcing

As voters try to make up their minds on which presidential candidate would be the better steward for the ailing economy, Joseph R. Biden Jr.’s economic proposals show how President Trump has shifted the playing field toward protectionism

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What To Consider When Hiring An Outsourcing Company

For a while now, outsourcing has been a pretty common practice in the app development industry. And that’s for good reason: outsourcing brings a series of advantages when compared to building an in-house team. One of the main advantages is that outsourcing can be way cheaper

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Digital infra to boost PH growth: NEDA

MANILA – Pushing for digital transformation will catapult the country’s growth amid the pandemic, National Economic and Development Authority (NEDA) Undersecretary Rosemarie Edillon said Tuesday

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Chatbot frustration leads to consumers opting for human interaction

The majority of surveyed South Africans prefer to communicate with a contact centre agent either via e-mail (68%) or by telephone (62%), rather than resolve a query through a chatbot (35%)

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Davao City, firm team up to reboot local economy

THE Davao City Government teams up with a private company to find ways of rebooting the local economy from the adverse impact of the coronavirus disease (Covid-19) pandemic

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PH, India eye ties in pharma, BPO sectors

MANILA – The Department of Trade and Industry (DTI) has invited Indian players in the pharmaceutical industry to tap business opportunities in the Philippines as the two countries target to strengthen cooperation

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How South Africa became one of the world’s most robust business outsourcing hubs

The news from Amazon in June that it would add 3,000 virtual customer service jobs in South Africa offered the nation’s pandemic-mired economy a much-needed lift and highlighted the strength of outsourced business services in the country, which ranks consistently among the world’s top destinations for companies in search of a back office

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Accenture revenue grows 3% to $44.3 bn in fiscal year

Accenture on Thursday reported a decline in earnings and revenue for its fiscal fourth quarter that ended on August 31, down approximately 2 percentage points owing to a decline in revenues from the reimbursable travel costs

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91% of PEZA manufacturing now operational

Majority or 91 percent of manufacturing firms and 77 percent of IT-BPOs operating in the various economic zones nationwide are back to their operations enabling more than 1.181 million employees to go back to work again after 6 months of work disruption

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Handle outsourcing decisions with care – Gallagher Bassett executive

While outsourcing is a common strategy for businesses, carriers seeking to outsource claims management services should evaluate their options carefully, said Mike Hessling, North American CEO of Gallagher Bassett

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BOP remains in surplus for 7th straight month

MANILA, Philippines — The country’s balance of payments (BOP) remained in surplus for the seventh straight month in August due to the continued higher inflow of foreign exchange, the Bangko Sentral ng Pilipinas (BSP) said

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PEZA in last-ditch effort to retain perks

The Philippine Economic Zone Authority (PEZA) has made a last-ditch effort to retain its powers, authority and the fiscal incentives it grants as the Senate deliberate the passage of the Corporate Recovery and Tax Incentives for Enterprises (CREATE) bill

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Teleperformance UK Earns Designation as a Great Place to Work-Certified™ Organisation in 2020

Teleperformance UK, a global leader in customer experience management, announced it is Great Place to Work-Certified™. The certification coincides with the company successfully transitioning more than 80% of its people to work from home when COVID-19 swept the world

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PH office leasing posts growth during crisis

The Philippine office leasing market bucked the global trend and so far avoided a recession but business has slowed significantly and threatens to weaken due to the ongoing crisis and new tax measures, Leechiu Property Consultants said

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A staunch partner in nation-building

The Philippine real estate industry will likely be a significant contributor to the country’s economic recovery in the post pandemic era

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JAPAN – CAREERLINK UPGRADES FORECAST DUE TO UNEXPECTED BPO PROJECTS

Japan-based staffing firm Careerlink (6070: JP) announced that it has upgraded its forecast for the six months ended 31 August 2020

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The Benefits of Outsourcing Mobile Device Management in Healthcare

The ongoing logistical and safety challenges of COVID-19 have put a necessary distance between clinicians and patients that disrupts typical modes of care

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BPO companies vulnerable to COVID-19 outbreaks

Employees of business process outsourcing (BPO) companies getting exposed to COVID-19 has always been a concern since the pandemic kicked in. Roughly 6 months later, it looks like companies are still struggling to provide a safe working environment for their workers

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PH IT services to bring $38.9bn in revenue by 2022

The Department of Trade and Industry (DTI) today conducted its “Philippine IT-BPM Industry: Your Tool for Business Recovery and Continuity” webinar to encourage Australian business to outsource their IT-BPM (Information Technology – Business Process Management) services in the Philippines

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Business, consumer confidence falls in Q3, seen negative in Q4 – BSP survey

Not surprisingly, the results of both the central bank’s Business Expectation Survey (BES) and the Consumer Expectation Survey (CES) were not on the positive and optimistic side as the COVID-19 pandemic is still unresolved and most of the country’s economic centers still under quarantine measures

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PH economy second worst performing in ASEAN—AMRO

The ASEAN+3 Macroeconomic Research Office (AMRO) expects the Philippines to be the second-worst performing economy in the region this year as the coronavirus pandemic takes a heavier toll on the country

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Rising number of managers outsource middle and front office functions as pandemic prompts review of operations, finds white paper

The whitepaper ‘From Niche to Norm’ finds that while cost savings remain a core driver, outsourcing has become part of the target operating model in moving toward the ‘Optimal State’ for many investment managers. The focus “has expanded to the variety of other potential benefits offered – enhanced capabilities, improved governance and operational resilience,” according to the whitepaper

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Government audits POGOs to ensure tax payment

MANILA, Philippines — The government is conducting audits to ensure that Philippine offshore gaming operators (POGOs) intending to close shop have paid their tax dues before leaving the country, the Department of Finance (DOF) said yesterday

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Philippines’ army of migrant workers retrains for life back home

The Philippine government is trying to retrain hundreds of thousands of Filipino workers who are returning jobless from overseas as the pandemic batters economies around the globe

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Davao City's Covid-19 response

NOBODY thought that a mysterious disease in Wuhan, China would cause a pandemic affecting all aspects of society

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2,634 or 85% of economic zone companies resume operations

About 2,634 companies or about 85 percent resumed operations in economic zones, according to the Philippine Economic Zone Authority.PEZA director-general Charito Plaza the establishments had an active workforce of 1,181,115 million as of early September

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Recto wants long-time ecozone investors exempted from new tax rates under CREATE

MANILA - Senate President Pro Tempore Ralph Recto on Wednesday said higher corporate income taxes imposed on investors in special economic zones under a proposed tax bill should only apply to businesses coming into the country, because it could discourage existing companies from expanding in the Philippines

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Should You Outsource HR?

Few resources are more important to your company than your employees. When you properly tend to your employees, you improve the daily experience of the people you count on to execute your day-to-day business tasks

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Amid pandemic, accounting firms see higher demand for outsourcing services

West Hartford accounting firm blumshapiro has always advised companies on things like taxes and risk management, but a few years ago it started offering clients outsourcing services for certain business functions like payroll

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Outsourcing facility opens highly potent compound manufacturing suite

A new expansion to an oral solid dose manufacturing facility in the US has been completed, with a highly potent active pharmaceutical ingredient (HPAPI) contract manufacturing suite

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BPM companies see digital deal surge in UK

Business process management (BPM) firms such as HGS NSE 2.34 %, WNS, others are seeing increased demand for digital transformation deals from UK-based private and public sector companies, as Brexit forces them to cut costs and outsource more work

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Growth & Jobs | Invest In Human Capital: HGS Upskills BPO Workers

As Jamaica seeks to keep pace with the changing work landscape caused by the Fourth Industrial Revolution, the global digital services industry, the Government, and stakeholders are developing educational programmes for the workforce to acquire advanced digital and technology-based skills

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DTI aiming to tap Australian market for Philippine BPO industry

MANILA - The Department of Trade and Industry on Tuesday said it is aiming to promote the Philippines' business process outsourcing industry in Australia through a webinar this week

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CONTACT CENTER EXECUTIVES PROMOTE OUTSOURCING OF CONTACT SUPPORT SERVICES TO THE PHILIPPINES

HONOLULU 22 September 2020 – IT-Business Process Outsourcing (IT-BPO) executives promoted outsourcing of contact center operations during the webinar on “Setting-up your call center overseas: Ensuring 24/7 support to serve your clients’ needs” on 10 September 2020

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Uptick in FDI, external debts strengthening peso–expert

The recent increase in foreign direct investments (FDI) and external debts are providing strength to the local currency, ING Bank Manila Economist Nicholas Antonio T. Mapa said

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PEZA to develop ecozones in Lanao del Sur amid countryside push

THE Philippine Economic Zone Authority (PEZA) said it entered into a partnership with the Southern Philippines Development Authority (SPDA) to develop special economic zones in Lanao del Sur

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Tax take down as POGO workers flee COVID-19

MANILA, Philippines — The government’s tax collection from the overseas gambling business is falling as operators close shop and their mostly Chinese workers are fleeing the new coronavirus in the Philippines, the country worst hit by the COVID-19 pathogen in Southeast Asia

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Outsourcing Stays Afloat Amid Coronavirus Crisis: 4 Picks

Coronavirus-induced strict lockdowns across the globe have dealt a huge blow to almost every industry and outsourcing is no exception. With growing adoption of the work-from-home model, operational challenges such as availability of laptops, Internet connectivity and data-security issues are concerns for the industry players

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Time for telcos to rethink business models

The best way to handle the perfect storm of skills shortages and pressure to deliver next-generation networks is to outsource. Keith Gurden, Business Development Director at Indigo Telecom Group, offers advice to telcos on forging the right kind of partnerships

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Phinma divests in BPO research, consultancy unit

PHINMA CORP. has sold its research and consultancy unit to focus on businesses in the education and construction materials sectors

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DBCC: Protracted war vs COVID-19 is top risk to economic resurgence

Economic managers are wary of a prolonged pandemic that may slow economic recovery and put more pressure on the already meager resources the country is using to fight its health and socioeconomic woes

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33 jobs from Nasinu Town Council impacted through the outsourcing of waste collection to SCC

33 jobs have been impacted through the outsourcing of the waste collection to Suva City Council by the Nasinu Town Council

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Outsourcing Primary Education In Liberia Leads To Mixed Results

The long-lasting effects of a 14-year civil war, compounded by school closures caused by the 2014 Ebola outbreak, have had a huge impact on Liberia’s education system

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BSP releases P1.4 trillion to boost economy

MANILA, Philippines — Additional liquidity injected into the financial system from various measures aimed at softening the economic impact of the coronavirus pandemic has reached P1.4 trillion, according to the Bangko Sentral ng Pilipinas

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International data firm keeps hiring Filipinos despite pandemic

Refinitiv, one of the world’s largest providers of financial market data and infrastructure, continues to hire Filipinos who can work-from-home to provide information to the global financial markets despite the health crisis

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VM Familiaran leads inspection of firms’ health safety protocols

Bacolod City’s Business Permits and Licensing Committee inspected the health protocols being carried out by business process outsourcing (BPO) companies in the effort to stem the spread of coronavirus disease (Covid-19) infections

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Fears HSE spot checks will be latest outsourcing ‘disaster’

The government’s “disastrous” record on outsourcing has left school leaders fearing the new coronavirus health and safety spot checks might “fall short”

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Premium workspaces for growing businesses

Businesses can find conducive, future-proof workspaces in the newest office building to rise in one of the country’s fastest growing business hubs

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Bacolod LGU inspects BPO firms’ health protocol compliance

The Business Permits and Licensing Committee of this city inspected the health protocols being carried out by business process outsourcing (BPO) companies to stem the spread of coronavirus disease 2019 (COVID-19)

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BPO group looking to hire thousands of tourism workers displaced by pandemic

Thousands of jobs await tourism workers displaced by the pandemic in the months to come, business process outsourcing (BPO) company Concentrix Philippines said

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High-speed Wi-Fi available across Cebu City, Davao City

Free and paid high-speed Wi-Fi connections are now available in several hospitals, government offices, airports, and other key locations in the cities of Davao and Cebu

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Areit acquires Teleperformance Cebu

Areit Inc. has signed a deed of sale with Ayala Land Inc. subsidiary ALO Prime Realty Corp. involving Teleperformance (TP) Cebu. In a statement on Tuesday, Ayala-backed Areit said it bought TP Cebu from ALO for P1.45 billion

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‘sickening’ $12M Qantas remuneration as workers face outsourcing

The Transport Workers’ Union has slammed Qantas management for trying to axe and outsource 2,500 workers while paying themselves almost $12 million in remuneration and defrerred shares, according the annual report released today

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Tata Steel casts new outsourcing contract remotely during the height of COVID-19 lockdown

Steel making requires a lot of heavy lifting. Ensuring a new five-year outsourcing contract welds into place seamlessly with no disruption to the manufacturing process also requires some heavy lifting. At Tata Steel, a global pandemic could not inhibit the transition to a new IT service contract with TCS

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Tamil Nadu seeks 10,000 seats under India BPO Promotion Scheme

CHENNAI: Tamil Nadu Chief Minister K Palaniswami on Friday asked the Centre to allot 10,000 seats under the 'India BPO Promotion Scheme' to the state, citing the success of the scheme. The scheme is synchronous with the state government's vision for creating employment in the rural areas, he said

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TELUS International Enhances Track Record as a Global Leader in Digital Solutions and Customer Experience

Today, TELUS is proudly recognizing TELUS International, which builds high-tech, high-touch customer experiences powered by next-gen digital solutions, for receiving several notable third party rankings and awards in recent months

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5 Hidden Benefits of Small Business IT Outsourcing

You only have so much time in the day. As a business owner, the last thing you want is to spend time doing tasks you aren’t great at. For most, IT is one of those things

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Three Things To Think About If You’re Considering Outsourcing Your Marketing

Different parts of marketing have been traditional areas for companies to outsource work to. I have had the opportunity to work at both multinational corporations as well as startups that have outsourced their marketing to freelancers and boutique and full-service agencies

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Pandemic boosts Alibaba Cloud's Philippine ambitions

MANILA, Philippines — Chinese e-commerce behemoth Alibaba Group Holding Ltd. is grabbing on a business opportunity that the health crisis had brought to the fore: the need for a speedy digital transformation of Filipino businesses

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Hundreds of job seekers join virtual recruitment in Dumaguete

DUMAGUETE CITY – More than 500 job seekers have so far applied online for local employment here under the Public Employment Service Office (PESO) program of the city government

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DOT partners with BPO firm to find jobs for displaced tourism workers

MANILA, Philippines — With the continued halt on the tourism industry, the Department of Tourism has partnered with a US-based business process outsourcing (BPO) company to provide thousands of displaced tourism workers temporary jobs

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North Negros export processing zone to rise in Sagay City

BACOLOD CITY – The Northern Negros Agro-Industrial Export Processing Zone (NNAIEPZ) will soon rise on a 160-hectare local government-owned property in Sagay City, Negros Occidental

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Retail Lens: when to outsource the gift shop (and when not to)

The COVID-19 pandemic caught the world by surprise, and all businesses continue to adapt in some form in order to weather the storm

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Despite pandemic, poll says small businesses in the Philippines bullish of growth

Majority of small businesses in the Philippines remain confident that they will continue to grow amid the novel coronavirus pandemic, a survey says

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Foreign direct investments rise 7.1% in June 2020 as world economy slowly reopens

Foreign direct investments (FDI) rose for the 2nd straight month, as the global economy gradually reopened after months of hard lockdowns due to the coronavirus pandemic

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Philippines to double POGO tax revenue with new 5% turnover tax

Philippines President Rodrigo Duterte has signed into law a new bill aimed at closing gaps in its Php165 billion (US$3.41 billion) COVID-19 relief fund, including new tax rules that will more than double revenues from Philippine Offshore Gaming Operators (POGOs)

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5 costly mistakes in infrastructure outsourcing

Outsourcing your infrastructure to a managed service provider (MSP) has its benefits. Lower support costs, variable resource unit costs, and reduced cycle times for provisioning project resources are among the benefits most valued by companies who make the shift

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Sykes Expands to Rural Costa Rica

American BPO provider Sykes has begun expanding its operations to rural Costa Rica in an apparent move to cut costs and make use of untapped human resources

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Industrial park in Pangasinan buoys hopes of jobs recovery

Ravished by the Covid-19 pandemic, Pangasinenses and other residents of Northern Luzon could expect to see brighter days as the North Luzon Aero Industrial Park (NAIP) will soon rise in Binalonan, Pangasinan. Ground-breaking for the 26-hectare industrial park is set on September 16

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Survey says 51% of CEOs deferred investment plans

Most chief executives of Philippine companies have taken drastic measures amid the COVID-19 pandemic, including the cancellation of investment plans, according to a survey jointly organized by the Managers Association of the Philippines and Isla Lipana & Co./PwC Philippines

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Atento initiates global migration to cloud-based SAP S/4 HANA ERP system

Atento S.A. (NYSE: ATTO, "Atento" or "Company"), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, today announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates

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Wipro and ProcessMaker partner up to enable efficient workflow management for customers

Wipro Limited, a leading global information technology, consulting and business process services company and ProcessMaker, a US-based software company and low-code workflow automation platform, today announced a partnership for delivering innovative workflow management to Wipro’s customers in Latin America

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Philippines seeks Germany help in Wirecard probe

A top Philippine financial investigator said Friday he has asked Berlin authorities for information on dozens of "persons of interest" in a Manila inquiry on the Wirecard accounting scandal

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Lockdowns sink FDI pledges deeper into 2-year low in second quarter

Foreign direct investment (FDI) pledges in the country’s economic zones further sank in the second quarter, a reminder of intense investor fears amid the pandemic that the government seeks to soothe through lower corporate taxes

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Outsourcing industry eyes new overseas markets

THE Philippine outsourcing industry is looking to tap new markets such as Singapore, Japan, Malaysia, and Sri Lanka for much-needed investments

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DoT, Concentrix team up for job placement

THE Department of Tourism (DoT) has teamed up with Concentrix Philippines to offer tourism workers who lost their jobs due to the pandemic with over 10,000 work openings in the business process outsourcing (BPO) industry

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Industrial park in Pangasinan buoys hopes of jobs recovery

Ravished by the Covid-19 pandemic, Pangasinenses and other residents of Northern Luzon could expect to see brighter days as the North Luzon Aero Industrial Park (NAIP) will soon rise in Binalonan, Pangasinan. Ground-breaking for the 26-hectare industrial park is set on September 16

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Investment pledges seen to create 73K jobs amid pandemic

THE Philippine Statistics Authority (PSA) still expects more jobs to be created from investment pledges made by both Filipinos and foreign investors at the height of the Covid-induced lockdowns in the first and second quarter of the year

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New Capco paper examines why outsourcing is on the rise

Outsourced trading demand is increasing as investment firms look to reduce costs, satisfy regulatory demands and expand into different markets. For those offering this service, it is an opportunity to gain extra revenue leveraging their existing platforms

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Taking A Closer Look At Offshore Software Outsourcing In A Pandemic

The pandemic has put business operations in the spotlight. With the seemingly infinite number of challenges the world is facing right now, it's more clear than ever that embracing technology is the only way forward. However, not all businesses have the necessary expertise, resources and talent to carry out such a transition successfully

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BPOs eye 10,000 tourism workers

More than 10,000 jobs in the business process outsourcing industry will be made available to displaced tourism workers nationwide in a job fair this September, the Department of Tourism said over the weekend

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BPO sector estimated to earn $500m in five years

Fiji is well placed to promote itself as an outsourcing destination, potentially generating more local jobs and bolstering economic recovery

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Davao City’s Roxas night market to re-open Sept. 12

The Davao City government announced it is re-opening the Roxas Night Market on September 12, six months after the imposition of community quarantines to stop the spread of the coronavirus disease (COVID-19)

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Office space built for the new normal

The Metro Manila office property market may likely see green shoots of recovery by next year, with absorption seen to be led by occupants providing essential services and outsourcing firms that are expanding to comply with the government’s new health protocols

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Approved foreign investments plunge 68.8% in Q2 —PSA

Total foreign investments (FI) approved by the Philippine government dipped by 68.8% in the second quarter of 2020, a period when the country is placed under strict lockdown to contain COVID-19’s spread, data released by the Philippine Statistics Authority (PSA) on Friday showed

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5000 employed in ICT, BPO sectors

About 5000 Fijians were employed in the Information and Communication Technology (ICT) and Business Process Outsourcing (BPO) sectors, which contributed about 10 per cent towards Fiji’s GDP according to the Minister for Commerce, Trade, Tourism and Transport, Faiyaz Koya

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Is Remote Business Process Outsourcing the New Normal in the Post-Covid World?

If there’s a small silver lining to the global pandemic, it’s that at least something this contagious hit in our modern, tech-savvy era. The business world is capable of facilitating remote work more than ever before. We now have easy-to-access technologies like video conferencing, email, chat programs and project management software

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Why financial companies outsource their marketing departments

Each of us has some personal experience that determines our attitude to this or that issue. For example, many financial companies outsource their marketing departments to hired outsourcing specialists to perform certain works. Guided by their personal experience, they will ardently defend their position. In this article we will review why it is beneficial to outsource marketing departments and why financial companies do it

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What To Consider When Outsourcing R&D Of Medical Devices

A Technavio report predicted a $6.77 billion growth for R&D outsourcing services between 2019 and 2023. The reasons that more and more companies turn to outsourcing go far beyond economic gain. Increased flexibility, access to external expertise, focus on core competence, speed time to market as well as savings on hiring, training, managing and headcount all play a factor

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IT-BPM firms urged to strengthen academe-industry ties

CEBU CITY, Philippines — Information technology (IT) and business process outsourcing (BPOs) players here in Cebu were encouraged to reinforce their ties with the academe

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Long-drawn-out pandemic a key risk to PH economy

The possibility of a long-drawn-out pandemic is one of the key risk factors that could derail the Philippines’ recovery from its deepest economic slump in recorded history—a risk that could be mitigated by emphasis on better government measures

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Outsourcing Work During COVID-19 (The New Normal)

The shift “outsourcing techniques” deliver improved scalability and steadiness. Organizations are understanding the prominence of outsourcing during the Coronavirus pandemic

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Business Process Outsourcing companies hope to employ 15,000 people in the next 5 years

Business Process Outsourcing companies hope to employ 15,000 people in the next 5 years with the continued investment infrastructure

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Leaders want Mindanao idle lands declared ecozones

A petition asking President Duterte to declare all public lands in Mindanao as economic zones is gathering steam to ensure progress and development in the country’s second largest island, but which hosts some of the poorest areas in the country, while the Mindanao-born president is still in power

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Outsourcing the Accounting Aspects of Your Self-Storage Operation

With state and federal regulations constantly changing and often difficult to understand, small businesses are at a disadvantage when it comes to compliance. That’s a dangerous position to be in, particularly in the self-storage industry, where many facility operators wear too many hats

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DOLE: Nearly 10,000 businesses failed to comply with safety, health standards amid COVID-19

Amid the threat of COVID-19, almost 10,000 business establishments failed to comply with safety and health standards to protect workers, according to the Department of Labor and Employment (DOLE)

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Davao City rakes in P2.1-B investment

DAVAO CITY – The Davao City Investment and Promotions Center (DCIPC) has approved investments in the property and manufacturing sectors worth more than PHP2.1 billion, its chief, April Dayap, said Tuesday

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Fitch: Philippines to shrink by 8% this year

MANILA, Philippines — Global rating agency Fitch Ratings expects the Philippines to suffer a deeper economic contraction of eight percent this year, and noted a continued erosion of the country’s fiscal buffers amid the coronavirus pandemic

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Poor seem to be immune to virus, says Duterte, but still must observe health measures

Slum dwellers seem to be largely immune to the new coronavirus but should not be “too complacent” and must still observe health measures, President Duterte observed last Monday after highlighting the flattening of the curve in the country

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Australia: The Future Of Outsourcing In The Aftermath Of COVID-19

COVID-19 has exposed weaknesses in the traditional outsourcing model. As the world finds a 'new normal', key learnings from the pandemic are likely to shape the way organisations approach their outsourcing arrangements into the future

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DTI intensifies monitoring of workplaces in Davao Region

The Department of Trade and Industry in Davao Region (DTI-11) said it has intensified its monitoring of dine-in restaurants, barbershop, salons, and other business establishments to ensure compliance with health protocols to contain the coronavirus disease (Covid-19)

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Wipro wins IT contract from Marelli for automotive engineering services

Wipro has won a new IT contract from Marelli to deliver automotive engineering services. Marelli is one of the world’s leading global independent suppliers to the automotive sector with operational headquarters in Saitama, Japan and Corbetta, Italy

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3 Benefits That Business Process Outsourcing (BPO) Offers Businesses in 2020

One of the unfortunate realities of 2020 is that market sentiment has taken a hit. While many organizations have been able to push on, the global economy has entered into a recession. And, this means that businesses will be even more focused on cost minimization and efficiency than ever, as a way of sustaining cash flows and remaining in as healthy of a position as possible

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IT-BPM countryside expansion to spur economic activities

PLAYERS in the information technology-business process management (IT-BPM) industry are encouraged to expand operations in the countryside to spread economic opportunities amid the pandemic

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Personiv Donates $10K to Miracle Foundation, Benefitting Children in India

Personiv, an award-winning business process outsourcing (BPO) provider headquartered in Austin, Texas, has donated $10K to their partner, Miracle Foundation to help orphans in India, staying true to their values of giving back while the pandemic increases the needs of vulnerable children that the non-profit serves in one of the countries where Personiv teams live and work

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Davao City has solid prospects to recover ICT ranking

Davao City was edged out of the Top 100 digital super cities in the 2020 Tholons survey, but the city is expected to bounce back and emerge stronger in future ICT surveys due to its pending solid infrastructure projects and firm support for innovation and digital transformation

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Davao City named PH 'Cacao Capital'

Davao City has earned the title "Cacao Capital" of the Philippines for being the top producer of cacao beans, the Department of Agriculture declared on Tuesday

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The risks of live chat outsourcing

Live chat outsourcing seems gloriously convenient. On the surface, it promises that golden offering of extended support hours, without extra employee strain. By assigning your live chat customer service to an external vendor, you can take a step back and give your team one less thing to worry about

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Indian State To Add 6 Million Jobs In Massive IT Push Over Next Five Years

Bengaluru: The Karnataka State government announced on Thursday a new information technology (IT) policy for the period 2020 – 2025 envisaging a total job creation of six million during the implementation period

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Unemployment down to 10% in July 2020, says Philippine gov't

Unemployment eased to 10% in July, equivalent to around 4.6 million jobless Filipinos, the Philippine Statistics Authority said on Thursday, September 3

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DOS AND DON’TS OF WORKING WITH AN OUTSOURCED DEVELOPMENT TEAM

When you’re looking outside of your in-house team for your software development needs, it can be hard to know exactly where to start. Should you go with onshore, offshore, or nearshore developers? Is an integrated or independent approach a better fit for your company? How do you find the right team in the first place?

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Sitel Academy, partner schools provide online training

Sitel Group, a leading business process outsourcing (BPO) company, reinforces its commitment to skills training and education by strengthening collaborative partnerships with universities, colleges and technical vocational institutions. Through these partnerships, Sitel provides a variety of informative online classes to students via webinars and Facebook

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PH has slowed down coronavirus spread – UP expert

The Philippines has slowed down the spread of the new coronavirus, but it is not anything to be excited about, a University of the Philippines (UP) researcher said on Sunday

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COVID-19 Gives Rise to Third Wave of IT Outsourcing: Goldman Sachs

The remote-working model, combined with the economic crisis brought on by the COVID-19 pandemic, will give rise to the third wave of IT outsourcing, immensely benefiting the Indian IT companies, according to US investment bank

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Cebu City falls 3 notches in Tholons’ super cities list

Cebu City’s rank in Tholons’ list of Super Cities for outsourcing has slipped a few notches for two consecutive years

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BOP surplus extends to 6th straight month

The Philippines booked a balance of payments (BOP) surplus for the sixth consecutive month in July amid strong inflows from additional foreign borrowings by the national government to cushion the impact of the coronavirus disease

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75 of 236 hotels, inns in Davao City reopen

At least 75 out of the 236 accommodation facilities in Davao City have reopened their doors this month after the Department of Tourism (DOT)-Davao issued them certificates to operate under a Modified General Community Quarantine (MGCQ)

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BSP policy stance ample support for recovery – Diokno

Bangko Sentral ng Pilipinas (BSP) Governor Benjamin E. Diokno said yesterday they continue to assess and review monetary transmission to ensure that the accommodative policy stance and liquidity surplus will effectively support the recovering economy

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Workers at Maui Newspaper Seek to Prevent Outsourcing

Workers at The Maui News bargaining their next contract face potential outsourcing of advertising work, editing stories and designing pages, according to the the Pacific Media Workers Guild. The Guild represents approximately 100 employees at The Maui News, Honolulu Star-Advertiser and the Hawaiʻi Tribune-Herald, and more than 700 workers in California

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INTEGRATING YOUR AN IT OUTSOURCING COMPANY WITH YOUR IN-HOUSE TEAM

When you announce that you’re turning to an outsourcing company, your IT team might be understandably concerned. They’re probably wondering what this means for them. Are they being replaced? Will people be laid off? Even if the worst-case scenarios don’t come to pass, will they have to deal with an outside company stepping on their toes?

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Hatfield schools’ food service chief quits over outsourcing moves

HATFIELD — Hatfield public schools’ food services coordinator announced her resignation to the School Committee on Thursday night, expressing frustration that she was kept out of the loop in discussions about outsourcing the program and the tone officials had toward the program’s deficit

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BoI investment pledges up 25% in 8 months

THE Board of Investments (BoI) said approved investment pledges increased by 25% year on year in the first eight months of 2020

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OPINION: Current outsourcing system comes at expense of workers’ dignity

At the core of our Constitution is the assurance to preserve the right to dignity of every citizen, regardless of social class, age, race, or gender

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Demand for Outsourcing Rises at FIS

When Covid-19 was pronounced as a pandemic FIS, the financial services technology provider, had 700 guests attending two events and had to get them back home immediately. Ellyn Raftery, chief marketing and communications officer, and the executive team had to devise a strategy for communicating with clients and also the firm’s employees around the globe

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Moody’s sees deeper economic contraction in PH

Debt-watcher Moody’s Investors Service has lowered its economic forecast for the Philippines following the deep contraction seen in the second-quarter due to the coronavirus pandemic

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Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences With Over 120,000 Avaya OneCloud™ Subscription Seats

Teleperformance, a leading global group in digitally integrated business services, chose Avaya OneCloud Subscription to transform their communications platform by deploying 126,000 Unified Communications (UC) and Contact Center (CC) seats to increase employee productivity, maximize team collaboration, and drive higher levels of customer satisfaction across its sites in nine countries

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Capgemini revenue grows thanks to €5.4 bn acquisition of Altran

Capgemini has revealed that its revenue rose 8.2 percent — with the acquisition of Altran for €5.4 billion — to €7.581 billion in the first half of 2020

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Remote job applications in Philippines grow amid lockdowns —LinkedIn

Professional networking service LinkedIn has found that remote job postings in the Philippines has grown dramatically during the implementation of strict lockdown measures to curb the spread of COVID-19

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Davao City has solid prospects to recover ICT ranking

Davao City was edged out of the Top 100 digital super cities in the 2020 Tholons survey, but the city is expected to bounce back and emerge stronger in future ICT surveys due to its pending solid infrastructure projects and firm support for innovation and digital transformation

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BPOs, government top recruiters despite virus impact on economy, businesses: Jobstreet

MANILA - Business Process Outsourcing firms and the Philippine government are the leading recruiters on the platform today despite job cuts and retrenchments in other businesses due to the impact of the coronavirus pandemic, recruitment portal Jobstreet said Wednesday

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Philippines ranks 50th among 130 economies in 2020 GII ranking

THE Philippines has climbed the Global Innovation Index (GII) ranking from 73 to 54 in 2018-2019 and now from 54 to 50 in 2019-2020

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Jampro, GSAJ welcome extension of BPO work-from-home facility

Jampro and the Global Services Association of Jamaica (GSAJ) have welcomed the government’s decision to extend the Business Process Outsourcing (BPO) sector’s work from home facility

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Infosys to hire 12,000 American workers in two years

Infosys announced that it plans to hire 12,000 American workers over the next two years, bringing its hiring commitment in the country to 25,000 over five years

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House panel approves bill creating economic zone around SMC’s Bulacan airport

A House of Representatives panel has approved the bill creating an economic zone around San Miguel Corporation’s (SMC) soon-to-rise airport in Bulakan, Bulacan

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Esteemed ACES Awards 2020 names Everise CEO as an Outstanding Leader in Asia

The founder and CEO of Everise, Sudhir Agarwal, was named as an Outstanding Leader in Asia by The Asia Corporate Excellence & Sustainability Awards (ACES), a prestigious accolade organized by MORS Group, that recognises inspiring leaders and sustainability advocates cross-industry and across Asia

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Third wave of IT outsourcing expected

New Delhi: Post Covid-19, a third wave of IT outsourcing after the previous ones in the year 2000 and 2008 is expected, which would benefit Indian IT companies and tech jobs, Goldman Sachs said in a report

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DATAMARK Celebrates 30 Years of Success in Business Process Outsourcing

DATAMARK proudly announces the arrival of its 30th anniversary as a leading business process outsourcing (BPO) provider. Founded in 1989 by Bill and Becky Holmes in El Paso, Texas, the firm now has a global footprint with eleven sites and more than 2,500 employees

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Longest lockdown blamed for PH economic meltdown

The Philippine government’s penchant for lockdowns, the longest and harshest globally during this pandemic, was one thing that did the domestic economy tumbling down saved for the lone positive economic indicator: low inflation

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30 more days of GCQ in NCR

The National Capital Region (NCR or Metro Manila) will remain under General Community Quarantine (GCQ) for 30 more days

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Economy not that bad despite critics’ claim

Criticisms in a democracy are always welcome to help the government uplift the lives of many Filipinos, especially its our battle against Covid-19. But if they are destructive and offer no feasible solutions to the current health crisis, critics should not get in the way of government’s efforts to solve the nation’s problems

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PHL slips in global outsourcing ranking; Davao out of top 100 list

THE PHILIPPINES slipped in this year’s list of outsourcing destinations by global strategic firm Tholons, Inc. as the economy is among those hardest hit by the coronavirus disease 2019 (COVID-19) pandemic

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The benefits of outsourcing payroll in the era of Covid-19

Despite the strategic business value it offers, organizations rarely commit the same level of technology investment to creating a more efficient payroll and HR processes as they do in other areas such as customer service

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18 PHL IT, creative firms joining virtual China expo

AT least 18 Philippine firms in the information technology (IT) and creative fields will make their pitch to foreign investors in China’s trade fair for services exports

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Virtual assistants emerging as new BPO service

A business process outsourcing, virtual assistance, is being promoted as a new service that the Philippines can serve

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How to Outsource Small Business Work

Outsourcing some business functions has numerous benefits for a small business. For starters, trying to do everything by yourself can be overwhelming. It also denies you precious time that can be used in the most important task of growing the business

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PH to join 2020 Beijing services trade fair online

Philippine service exporters will participate online in the China International Fair for Trade in Services (CIFTIS) 2020, the first and largest comprehensive exhibition in the service trade field both in China and globally, to be held in Beijing next week

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Libre: BPO & fraud

Cebu has established itself as one of the centers of the business process outsourcing (BPO) in the Philippines, if not the world. For some time, Cebu’s BPO sector is known for its leadership in innovation, commitment and services, taking the 12th spot in Tholon’s 20I9 Services Global index, though falling down to 15th place in 2020

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Philippines to join China int'l services trade fair online next month

The Philippine' Department of Trade and Industry (DTI) said on Friday that the Philippines will participate online in the China International Fair for Trade in Services (CIFTIS) to be held in early September in Beijing

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RCEP ministers resolve ‘almost all’ issues: DTI chief

Trade Secretary Ramon Lopez said on Thursday the 15 trade ministers of participating countries of the Regional Comprehensive Economic Partnership (RCEP) have “resolved almost all remaining outstanding issues” of the mega trade deal

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PH’s strong fundamentals continue to boost peso

Philippines’ strong macroeconomic fundamentals continue to support the peso, which has remained stable in the last five years and continues to be resilient amid the pandemic

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Infosys Launches AI-driven Solution to Automate Helpdesk Operations

Infosys (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced the launch of AI-driven 'Cognitive Email Workbench' solution that gives enterprises the ability to augment query management and scale their helpdesk operations, significantly enhancing productivity and customer satisfaction

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Everise Projects $275 M in 2020 Revenue, Recruits 4,500 Full-Time Work-at-Home Employees Across the US to Keep Pace with Surge in Demand

Everise, a next-generation outsourced customer experience firm, announced 29% domestic revenue growth during the first half of 2020, resulting in projected annual US revenue of $275 million to $300 million, driven primarily by expansion in the healthcare and technology sectors

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Stimulus package for the tourism sector

In recent years, the Philippine economy has relied on three major pillars of growth: the remittances of overseas Filipino workers (OFW), the business process outsourcing (BPO) industry, and the tourism sector. Of the three, only the BPOs have survived the pandemic since many OFWs lost their jobs while the airlines and hospitality establishments are on the brink of collapse

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BPO Philippines – Post Covid-19

The entire world has come to a standstill. We have all been severely impacted by the pandemic that emerged only a few months ago. Bustling cities have been deserted, resembling something out of a post-apocalypse movie. The markets are extremely volatile, and unemployment has reached record-breaking numbers

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Sykes Philippines assures employees not involved in fraud incident won't lose jobs

Sykes Philippines on Wednesday clarified that employees not directly involved in a recent incident -- said to be a fraudulent scheme -- will not lose their jobs, even as its client Google pulled out an outsourced work from the local firm

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PEZA pushes for more ecozones as part of recovery plan

Philippine Economic Zone Authority (PEZA) Director General Charito Plaza has underscored the role of establishing more economic zones particularly in the countryside as part of the country’s recovery plan amid the coronavirus disease 2019 (Covid-19) pandemic

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Human contact still important in contact centres

In today’s digitally-driven world, it is safe to say that businesses and brands that do not invest in digital channels are at risk of losing market share and relevance, with 90% of consumers looking for a seamless omni-channel experience

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Accenture to cut 5% jobs of low-performing employees

Global IT services company Accenture is likely to cut at least 5 percent of its low-performing workforce. Accenture has 509,000 people serving clients in more than 120 countries. Accenture’s employees in India are set to lose jobs owing to the slow business. Accenture India has the largest employee base of nearly 2 lakh

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The features of best workspace

THE Covid-19 pandemic has brought us the “new normal” in all aspects of our lives. Before the pandemic, working from home is not even an option as employees were required to go to their offices. But because of health safety measures, there is no better place these days to work than at home

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Qantas to cut 2,500 jobs by outsourcing ground handling

SYDNEY • Qantas Airways has announced plans to cut up to 2,500 more jobs by outsourcing its Australian ground-handling operations to lower costs, as it braces itself for a A$10 billion (S$9.8 billion) revenue hit in this financial year due to the Covid-19 pandemic

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BPO Philippines – Still The Top Choice

The Philippines’ vital business process outsourcing industry (BPO) may have taken a hit during the first few months of quarantine to curb the spread of COVID-19, but true to its history of resilience, it is slowly adjusting to shifting demands and new normal standards that will make it all the more the outsourcing destination of choice once the pandemic ends

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Cognizant buys Tin Roof Software to boost digital business

Cognizant has agreed to acquire Tin Roof Software, a custom software and digital product development services company headquartered in Atlanta, Georgia

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SYKES Launches AI Chatbot SARAH

SYKES employees and even job applicants will now have an easier time reaching out to the top contact center with the launch of its new AI chatbot. Accessible in a few taps through the SYKES Philippines Facebook page (@SYKESPHofficial),SARAH or SYKES’ Automated Recruitment Assistant and HR Helpdesk acts as an intelligent online extension of the company’s HR Helpdesk

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Don’t be an over-sharer: safety precautions to take when outsourcing to a developer

Outsourcing is popular more than ever now, especially taking into account the current conditions that contribute to everyone going remotely, its relatively low pricing and the high quality of external specialists’ work. As a result, many businesses seek remote developers. This practice entails many benefits and risks including the responsibility and security of your internal data. And that’s for a reason

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Sitel Group has been selected as a finalist in the BPO Solution of the Year Category for Customer Contact Week's 2020 CCW Excellence Awards

Today, Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced it has been selected as a finalist in the BPO Solution of the Year category for Customer Contact Week's (CCW) 2020 Excellence Awards

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140 Billon Eyed from POGO’s To Bankroll Covid-19 Programs

Sin products and services are always a source of funds for government to bankroll most of its ambitious public service programs. Little wonder, a senator has proposed to press or squeeze Chinese owned gambling hubs for badly needed funds to bankroll government’s CoVID-19 programs

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BPO firm shuts down office with 2 Covid-positive employees

CLARK FREEPORT -- A business process outsourcing (BPO) firm has temporarily shut down one of its four offices located at the Tech Hub 2 of SM City Clark after two of its employees tested positive for Covid-19

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PEZA: DoLE, 12 others now Ka-PIPPs

Thirteen agencies and organizations have signed a memorandum of understanding (MoU) with the Philippine Economic Zone Authority (PEZA) on the latter becoming their investment partner

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Wipro Builds Blockchain Trading Platform for German Energy Major Uniper

Wipro on Thursday announced implementation of a blockchain-based small-scale liquefied natural gas (ssLNG) trading platform for Uniper Global Commodities SE, the energy and power commodity trading arm of Germany-based Uniper

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Opportunities despite the weak economy

The past few weeks were busy for analysts like me given the slew of economic data and corporate earnings results that came out. Not surprisingly, the second quarter GDP numbers and corporate earnings results were generally disappointing. Second quarter GDP contracted by 16.5 percent, much sharper than the 9-percent drop that economists were expecting

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Commercial flights suspended at GenSan international airport

The city government has suspended all commercial flights at the city’s international airport here starting Monday, August 24, amid the surge in local transmission of the coronavirus disease (COVID-19) in the city

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Sitel Group Named a Finalist for BPO Solution of the Year

Today, Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced it has been selected as a finalist in the BPO Solution of the Year category for Customer Contact Week's (CCW) 2020 Excellence Awards

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SURVIVING THE OIL DOWNTURN BY OUTSOURCING BUSINESS PROCESSES

As operators strive to streamline costs and operations, business process outsourcing (BPO) proves effective in meeting these demands. BPO is when one company hires another company to perform some of its essential work processes

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Kadayawan goes digital powered by PLDT and Smart

EVEN without the lively crowds and street gatherings, Dabawenyos still pulled off a meaningful Kadayawan Festival celebration by harnessing the power of digital technology and bringing the festivities online

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Quimbo pushes outsourcing of certain functions of PhilHealth from the private sector

Marikina City Rep. Stella Luz Quimbo said Sunday that privatizing the embattled Philippine Health Insurance Corp. (PhilHealth) means outsourcing certain functions from the private sector to further improve the social health insurance program and restore the public trust in the State-run health insurer

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Jamaica poised for more growth in the BPO sector – Jampro

Consul for the Jamaica Promotions Corporation's (Jampro) North American Regional Office Vivion Scully projects that the country is poised for even further growth in the business process outsourcing (BPO) sector in 2021

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3 things to scale up when outsourcing COVID-19 test production

If COVID-19 has taught us one thing, it is to expect the unexpected. Original equipment manufacturers (OEMs) must be ready to produce enough diagnostic tests amid uncertainty about how the virus may evolve

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BPO firm shuts down office with 2 Covid-positive employees

CLARK FREEPORT -- A business process outsourcing (BPO) firm has temporarily shut down one of its four offices located at the Tech Hub 2 of SM City Clark after two of its employees tested positive for Covid-19

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KPITB unveils package for firms to promote BPO sector

To promote and support Business Process Outsourcing (BPO) industry in the province, the Khyber Pakhtunkhwa Information Technology Board (KPITB) announced an attractive package for both local and international companies

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P6M spent for Covid-19 testing in Davao City

DAVAO City Mayor Sara Duterte-Carpio said the City Government already spent the P6-million allocated for coronavirus disease (Covid-19) testing from the national government's Bayanihan Grant to Cities and Municipalities (BGCM)

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50 Cebu City workplaces monitored

THE Cebu City Government is monitoring 50 workplaces, excluding hospitals, after some of the employees in these places contracted the coronavirus disease 2019 (Covid-19)

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Stricter GCQ for NCR

Malacañang said stricter COVID-19 measures will be imposed in the National Capital Region (NCR) even if it has reverted to the less restrictive General Community Quarantine (GCQ)

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RT-PCR test not required for workers

Workers in the tourism, manufacturing and other sectors with high interaction and exposure to the public are not required to be tested for coronavirus disease 2019 or COVID-19, officials said yesterday

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IBPAP appoints new executive director

The IT and Business Process Association of the Philippines (IBPAP), the umbrella organization of the IT and Business Process Management (IT-BPM) sector, recently announced the appointment of Atty. Luis Enrico “Ricky” Salvador as executive director for External Affairs and Investor Relations

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Macay buys food business for P2 B

Macay Holdings, Inc., parent company of RC Cola’s Philippine bottler ARC Refreshments Corporation, is investing P2 billion for its first venture into the food service business

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DOH: PH cannot remain in lockdown forever

A Department of Health official said on Wednesday the country cannot “remain in lockdown forever” amid criticism that it was premature to revert Metro Manila back to the General Community Quarantine (GCQ)

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Lawmaker bats for dev't of telemedicine, eHealth in PH

A bill that would enable the telemedicine and electronic health (eHealth) industry to expand in the country and provide more services to underserved communities has been filed at the House of Representatives

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DOLE: Less than 100 Pogo firms in operation during COVID-19 lockdown

Less than 100 Philippine offshore gaming operators (Pogo) firms have remained in operation during the coronavirus (COVID-19) lockdown as the Department of Labor and Employment (DOLE) enforce stricter requirements for the issuance of alien employment permits (AEP)

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Policy gaps worsen Covid-19 infections in BPOs–group

MANY employees in the business-process outsourcing (BPO) sector are now left vulnerable from the impact of the novel coronavirus disease (Covid-19) due to existing gaps in government policies

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PHILIPPINES – ONLINE RECRUITMENT FALLS 13% IN JUNE: MONSTER EMPLOYMENT INDEX

Online recruitment in the Philippines registered a decline of 13% in June 2020 from the year-ago level, according to the Monster Employment Index Philippines. Online recruitment activity continued to decline on annual basis for the third consecutive time

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Metro Manila, 4 neighboring provinces back under GCQ

After a two-week timeout for the medical frontliners, President Duterte has approved the recommendation to place Metro Manila, Bulacan, Cavite, Laguna, and Rizal back under the General Community Quarantine (GCQ) starting August 19

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New coronavirus mutation found in the Philippines

A mutation of the novel coronavirus believed to be more infectious than the original variant has been detected in the Philippines, genomic researchers said

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Even The Pandemic Cannot Rattle Vietnam's Outsourcing Strengths

As the world seeks to learn from communities and cultures that have effectively managed the pandemic, protecting both lives and livelihoods, Vietnam is emerging as a shining example of social resilience and tech fortitude. As of late June, Vietnam was the world's largest country by population (over 96 million citizens) without any Covid-19 deaths and less than 400 cases

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The pros and cons of outsourcing billing

Billing is a crucial part of every physician practice, no matter the size. To do it right requires dedicate billers and coders, and constant oversight of claims and reimbursements. Physicians may wonder when it’s time to outsource billing to a third party company

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UP experts recommend 15-day MECQ extension

Researchers from the University of the Philippines recommended a 15-day MECQ extension in Metro Manila and nearby provinces, saying “premature” lifting of modified enhanced community quarantine could result in an “uncontrolled” COVID-19 surge

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DOLE, DTI ink joint memo on Covid-19 prevention in workplaces

Private sector employers are instructed to provide shuttle service to their workers who, in turn, are required to wear face masks and face shields and prohibited from talking while inside the company’s vehicle

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Workers’ health, safety still at risk under MECQ

One of the main differences between modified enhanced community quarantine (MECQ) and the less severe general community quarantine (GCQ) is that public transportation is banned under the former classification

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Gokongwei's JG Summit incurs P720-million losses in H1 2020

JG Summit Holdings booked a net loss of P720 million in the 1st half of the year, from last year's profits of P17.4 billion, as its airline and petrochemicals businesses took a hit from the coronavirus pandemic

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BPO firm: Action taken on workers involved in ‘fraud’

BUSINESS process outsourcing provider Sykes slammed reports of their employees losing jobs over fraud allegations

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In Davao City, 5,000-peso fine for persons who violate 14-day quarantine

The Department of Health regional office on Friday welcomed the passage of an ordinance imposing a fine of 5,000 pesos on persons, including locally stranded individuals (LSIs) and returning overseas Filipinos (ROFs), who violate the mandatory 14-day home quarantine, saying this will help manage the surge in the number of coronavirus disease (COVID-19) cases in the city

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Chinese companies take more outsourcing contracts in service H1 2020

Chinese companies undertook over 110.6-billion-U.S.-dollar worth of outsourcing service contracts between January and July this year, and executed 74.4 billion U.S. dollars of those contracts, resulting respectively in a 2.7-percent rise and an 8.4-percent increase year on year, according to statistics released by the Ministry of Commerce

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Alliance Global Group profit hits P4.1B in H1

Andrew Tan-led Alliance Global Group, Inc. (AGI) on Friday reported its net profit reached PHP4.1 billion in the first half of 2020, down by 67 percent from PHP12.5 billion during the same period last year

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BPO firm Teleperformance hires over 12,000 people in last three months using digital hiring strategy

Bengaluru: Teleperformance has hired over 12,000 people over the last three months, using its digital hiring strategy, the business process outsourcing company’s new India head told ET

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Megaworld says BPO biz blunted impact of COVID-19 Crisis

Business processing outsourcing (BPO) companies helped shield tycoon Andrew Tan’s Megaworld Corp. from the full impact of the COVID-19 pandemic, the property giant said on Thursday

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Hotel, BPO put on lockdown for violating quarantine protocols

A hotel and business process outsourcing firm (BPO) here were placed on lockdown after allegedly violating some quarantine protocols that led to the spread of the new coronavirus disease (COVID-19)

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‘Philippine jobless rate highest in Southeast Asia’

The Philippines is seen booking the highest unemployment rate in Southeast Asia, with about eight million Filipinos expected to lose their jobs as the coronavirus disease 2019 or COVID-19 pandemic continues to overwhelm the economy, according to Maybank ATR Kim Eng

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Concentrix launches remote work platform with facial biometric authentication for CX industry

Concentrix has launched a Work-at-Home (WAH) platform with biometric authentication for the customer experience business process outsourcing (BPO) industry to support remote working

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4 Tasks You Should Be Outsourcing

Many business owners, especially the newly initiated, view outsourcing as a luxury. While, at first glance, it may seem like a privilege to be able to outsource a task you either dislike doing or that you do not know how to do, the truth is that outsourcing certain activities is a smart business decision

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DOH, Palace explain why Davao City hospital got biggest cash advance

The Department of Health (DOH) on Wednesday pointed out that it was wrong to equate the funds released to hospitals by Philippine Health Insurance Corp. (PhilHealth) with the number of COVID-19 cases recorded in their communities since the amount they received was based on the claims they made last year

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Hotel in Escario, BPO firm violated isolation protocols — Feliciano

A hotel in Escario Street, Cebu City violated isolation protocols for accommodating three positive cases of the coronavirus disease 2019 (COVID-19) without being certified by the Department of Health (DOH)

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Telstra calls time on the offshore call centre

Amid full-year results that showed all the uncertainties of 2020, the telco giant demonstrated it has a clearer idea of what the future of its workforce should look like and how its customers will expect to deal with big companies in the post-pandemic era

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Bacolod City closely monitors BPO firms' adherence to protocols

The city government is deploying a team to conduct random visits to the workplaces of business process outsourcing (BPO) companies to ensure their compliance with coronavirus disease 2019 (Covid-19) health protocols

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A Sign for Freight? Industry BPO, DDC FPO, Named One of the Fastest Growing Companies in U.S.

DDC FPO, a business process outsourcer that supports the transportation and logistics sector, has been named to the Inc. 5000 list, which highlights the company's sizable growth in recent years

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Businesses cite slight rebound in June

Business operations began to stabilize in June following weeks of strict lockdowns, but the private sector is still urging government to further ease transportation restrictions to fuel consumer spending, the Department of Finance (DOF) said yesterday

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136,000 OFWs transported to home provinces

Over 136,000 overseas Filipino workers (OFWs) have been transported to their provinces, the Department of Labor and Employment (DoLE) reported Wednesday

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PhilHealth chief agrees with outsourcing firm’s modernization program

MANILA, Philippines — Philippine Health Insurance Corporation (PhilHealth) president and chief executive officer Ricardo Morales agrees that the modernization program of the state-run insurance firm should be outsourced as suggested by Senate Minority Leader Franklin Drilon

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Familiaran appeals not to discriminate vs call center agents

BACOLOD City Vice Mayor El Cid Familiaran is appealing to the public not to discriminate against the call center agents who are working in the business process outsourcing (BPO) industry in the city

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PEZA expects more investments in second semester

The Philippine Economic Zone Authority expressed hope that it will attract more investments in the coming months, despite a 27-percent drop in the value of newly-approved projects in the first seven months to P52 billion from P71.21 billion a year ago

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Accenture boosts cloud capability with new acquisition in Brazil

Accenture has introduced the acquisition of Brazilian know-how agency Set up Cloud Labs in a transfer to strengthen its cloud progress technique

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Davao City hospital got biggest PhilHealth cash advance

Weeks before it approved the guidelines for the use of special funds for the government’s COVID-19 response, Philippine Health Insurance Corp. (PhilHealth) had already handed out P9.3 billion in cash advances to various hospitals, especially favored health facilities, Sen. Panfilo Lacson disclosed on Tuesday

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PEZA expects more investments in second semester

The Philippine Economic Zone Authority expressed hope that it will attract more investments in the coming months, despite a 27-percent drop in the value of newly-approved projects in the first seven months to P52 billion from P71.21 billion a year ago

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Bacolod folks told not to discriminate vs. BPO workers

BACOLOD CITY – Residents here were told not to discriminate against call center workers after an employee of a business process outsourcing (BPO) company recently died of coronavirus disease (Covid-19)

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BPO expert says Jamaica remains in an advantageous position

Jamaica remains in an advantageous position in the business process outsourcing (BPO) industry going into the second part of the year and through to next year, despite the impact of the coronavirus (COVID-19) pandemic, says an international expert in the field

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What is Procurement Outsourcing?

Outsourcing is the process of finding an external third-party supplier to take on the management and provision of a service

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Voices COVID-19 pandemic reinforces benefits of outsourced accounting

It’s no secret that the rapid outbreak of COVID-19 throughout the world has had a drastic impact on the economy and overall business environment within the U.S.

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Outsourcing in aged care — a regulatory weakness COVID-19 ruthlessly exploited

Outsourcing has become central to the aged care business model and regulation has failed to keep up with it, creating an ideal environment both for the spread of infection and the avoidance of responsibility for deaths and illness in the residential care sector

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Palace: MECQ extension up to IATF

Malacañang said the extension of the modified enhanced community quarantine (MECQ) in the National Capital Region (NCR) and nearby areas would be up to the Inter-agency Task Force (IATF) for the Management of Emerging Infectious Diseases as it is a delicate decision to be made

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CyberArk: Remote work threatens corporate security

Work-from-home habits – including password re-use and letting family members use corporate devices – are putting critical business systems and sensitive data at risk, according to a new survey from Israeli-American cybersecurity company CyberArk

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Philippines has resources to endure virus, Finance chief says

The Philippines has resources for a “protracted” fight against the pandemic and its effects on the economy, which contracted by a record in the second quarter, according to Finance Secretary Carlos G. Dominguez III

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RLC’s H1 profit down 8%

Gokongwei-led Robinsons Land Corp. booked P3.7 billion in first semester net profit, down 8 percent year-on-year, as the coronavirus (COVID19) pandemic and the consequent lockdown protocols took a heavy toll on mall operations in the second quarter

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Coronavirus work from home might become work done overseas

Forced away from city centres to slow the spread of coronavirus, the work-from-home revolution has shown many jobs can be done from the suburbs as easily as they were in humming office buildings housing thousands of workers

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Microtel Davao named among Wyndham’s best

Microtel by Wyndham Davao has been named as one of the best Microtel hotels worldwide – an accolade it shares with branches around the world that have met Wyndham’s exceptional level of service, quality and commitment to excellence

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BPOs urged to promote good health, safety of employees

THE Bacolod City Inter-Agency Task Force (IATF) against coronavirus disease (Covid-19) urged the business process outsourcing (BPO) companies in Bacolod City to promote good health, safety and protection of its employees

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P20-fine for every health protocol violation for Davao City gov’t employees

Employees of the City Government of Davao have been told to strictly observe the basic health protocols to prevent the coronavirus disease (COVID-19) transmission in the workplace, or else they will be fined P20 for every violation, Mayor Sara Duterte said

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Holness suggests police will prosecute pastor

Prime Minister Andrew Holness has disclosed that the person responsible for the spread of COVID-19 virus in at least one church will be prosecuted

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Hours after voting to explore more outsourcing in county jails, supervisors decide to sue contractors

Early Tuesday morning, four San Diego County supervisors voted to move forward with plans to explore outsourcing more of the healthcare services provided to local jail inmates

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Continued recovery a must as country’s GDP shrinks 16.5%

Pundits in the business and economic field has said that recovery efforts and moves to restore confidence in the economy must continue as a way to cushion the impact of the 16.5 % contraction of the country’s Gross Domestic Product (GDP) for the second quarter of 2020

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BPO firm eyes hiring OFWs

Business process outsourcing (BPO) company Alorica Inc. said it is offering jobs to repatriated overseas Filipino workers (OFWs) particularly those lost their jobs amid the coronavirus disease (Covid-19) pandemic

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The lowdown on outsourcing and offshoring: Which is right for your startup?

With the recent shift of the business landscape due to Covid-19, tech startups and small and medium-sized enterprises will have to keep a close watch on their outgoing expenses and maintain a healthy cash flow for survival

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PM says BPOs can absorb some tourism jobs

PRIME Minister Andrew Holness says there are signs that the Business Process Outsourcing (BPO) sector can provide employment for individuals who have lost their jobs in the tourism industry

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BPO market in Malaysia set to surpass US$1.4bil

As Malaysia invests more in digital investments, the country is poised to be a prime location going forward for global and regional businesses to leverage on the business processing outsourcing (BPO) industry due to its strategic location and quality infrastructure

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Self-Storage Site Maintenance: Why Outsourcing Can Help You Make More Money

In spring 2019, I made a big change: I decided to handle the landscaping at two of my self-storage facilities on my own. The sites are only an hour from my house, and I figured I had the time and energy to do the work myself rather than continue outsourcing to the company I had used for years

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New York GE workers beg Trump to save jobs from outsourcing

Union workers in upstate New York are pleading with President Trump to help prevent layoffs by requiring the Tennessee Valley Authority to build six massive new electricity generators in the US instead of moving some overseas

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POGO exodus pulls Manila office demand 74% lower in first half

THE DEMAND for office space in the country dropped 74% in the first six months of 2020 as Philippine Offshore Gaming Operators (POGOs) began their exodus amid the coronavirus pandemic

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Pandemic’s silver lining: PH inflation is in check, says BSP

The pace of price increases in the country will likely remain in check for the foreseeable future due to the impact of the COVID-19 pandemic, the central bank said on Wednesday (Aug. 5)

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Industrial, office segments to lead real estate recovery

The industrial or logistics and office segments are expected to lead the recovery of the country’s property sector amid the coronavirus disease 2019 (COVID-19) pandemic, real estate services firm Colliers International Philippines said

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Pandemic sparks greater appreciation for IT professionals

THE PANDEMIC is changing how skilled workers in the information technology (IT) industry are viewed and treated, said ManageEngine, a global technology company, noting they are expected to get higher pay and budgets after the crisis

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Flexible work schemes allow firms to rationalize offices

THE IMPLEMENTATION of flexible working arrangements compelled companies to rationalize their office space requirements by looking at areas outside business districts, according to Colliers International Philippines

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Return to strict lockdown may ravage economy

PHILIPPINE economic output would probably get pulled down further by the return of Metro Manila and nearby provinces to a strict lockdown amid a fresh surge in coronavirus infections, according to the presidential palace

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PH video game developers ‘desperate’ to hire more as industry levels up despite virus

The Philippine video game development industry eyes hiring more personnel as the sector bucks the economic downturn caused by the COVID-19 pandemic, according to an industry group

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BPO demand lifts Q2 office leasing activity

Despite the coronavirus pandemic-prompted lockdown measures in most parts of the country in the second quarter, Philippine office property leasing activities picked up pace as demand from the business process outsourcing (BPO) sector compensated for the slump in the Philippine online gaming operator (Pogo) space

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Trump fires TVA chairman over IT outsourcing

President Donald Trump announced the firing of the chairman and a board member of the Tennessee Valley Authority at a White House event on Aug. 3, partly as a consequence of an IT outsourcing program that brought in three foreign-owned contractors to replace the work done by about 100 federal employees

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Impact of pandemic gives greater impetus to digital and self-service channels amidst reduced customer service manpower

The continuous threat of COVID-19 to public health has severely hit business process outsourcing (BPOs) firms and enterprises who rely on agents to provide critical frontline support for customers

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‘POGOs, BPOs will still drive office segment’

LEECHIU Property Consultants Inc. said Philippine online gaming operators (POGOs), composed of mostly Chinese players, and the traditional business-process outsourcing (BPO) firms will continue to drive the office market this year despite a series of scaling down of operations during the lockdown

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Davao City eyes 1,000-bed holding areas, COVID-19 lab for air passengers

DAVAO CITY (MindaNews / 4 Aug) – The City Government of Davao plans to open more holding facilities with 1,000 beds at the Davao International Airport (DIA) and a separate laboratory equipped with a reverse transcription-polymerase chain reaction (RT-PCR), devoted solely for the testing of arriving air passengers, Mayor Sara Duterte said

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Donald Trump bars US government agencies from outsourcing to foreign workers

President Donald Trump signed an executive order Monday that bars federal government agencies from displacing American nationals and citizens with foreign workers. It also calls for prohibiting American employers from using H-1B workers to displace Americans in outsourcing contracts

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Powering ahead in the Philippines: How Phil-Data embraced digital

Phil-Data Business Systems is turning the unpredictable and challenging impact of Covid-19 into a positive, prioritising digitalisation amid a return to market growth in the Philippines

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Three quarters of in-house lawyers outsourcing work to cut costs

Almost three quarters of in-house legal departments are now outsourcing services to cut costs and deal with rising volumes of work, a report by accountancy giant EY has found

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Palace: Public transport, non-essential stores closed in MECQ; quarantine passes back

The return of Metro Manila and several neighboring provinces to the second strictest lockdown level will suspend public transport, shutter non-essential stores and bring back the policy for quarantine passes, Malacañang said Monday

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DTI registers 60,000 small businesses in 4 months

The names of more than 60,000 businesses have been registered under the Department of Trade and Industry since the lockdown began in March as more online entrepreneurs take steps to join the formal economy

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4 BPO employees contract COVID-19

Four employees of a BPO firm in Mandurriao district contracted coronavirus disease 2019 (COVID-19)

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Iloilo City mayor urges call center to cooperate, allow COVID-19 testing

Mayor Jerry Treñas of this city is calling on a call center company to cooperate and allow testing for coronavirus disease (COVID-19) of its other personnel after one of its agents had exposure to a person who died from COVID-19

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How to create value through procurement outsourcing

With keeping up with the latest trends of a fast-paced and constantly evolving market both difficult and expensive, many organisations are beginning to turn to outsourcing as a solution. This allows a company to spend more time adapting their operations for long-term change, while the outsourcing partner handles the non-core activities

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Thanks to outsourcing, England's test and trace system is in chaos

We all know that an effective and integrated find, test, track and trace system is hugely important in tackling the coronavirus outbreak. It’s crucial if we’re going to come out of lockdown safely, prevent a second wave of suffering and see our loved ones again

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CA rules against BPO in labor case

The Court of Appeals (CA) has upheld a National Labor Relations Commission (NLRC) ruling on the constructive dismissal case filed by a former employee against a business process outsourcing (BPO) firm

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OBG lauds Egypt's IT infrastructure, global footprint in outsourcing industry

Egypt has established its position as a preferred destination for business process outsourcing (BPO), according to a recent report published by the Oxford Business Group (OBG)

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Samsung Electronics shares rally on Intel's chip outsourcing plan

Shares of Samsung Electronics <005930.KS> rallied on Tuesday, joining its bigger rival TSMC <2330.TW>, driven by growing expectations that the chipmakers may benefit from Intel Corp's plan to outsource more chip manufacturing

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With cue from SONA, DOF pitches tax bills

FINANCE Secretary Carlos G. Dominguez III expressed hope on Tuesday that lawmakers would finally heed President Duterte’s call to pass the “long-due tax reform” that seeks to reduce the corporate income tax (CIT) rate and rationalization of incentives

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Bank urges Peza locators to digitize amid lockdown

Bank of the Philippine Islands (BPI) said that economic zone locators are seeking more digital banking tools to adjust and cope during the lockdown

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Pandemic tempers hot Philippine property market

Developers are facing up to 30% drop on sales this year as the pandemic not only weakens demand for property, but also stalls new projects in one of the Philippines’ booming economic sectors

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Digital India enables better services beyond metros, creates local employment

Open any business publication, and you will see many articles on how digital is transforming companies and disrupting industries. The examples quoted in these articles are usually well-known digital companies in the e-commerce, ride-sharing or payments space

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Beware the legal outsourcing second wave, junior City lawyers

The first wave of legal outsourcing, which swept the legal profession in the wake of the 2008 financial crisis, seems almost quaint now

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Samsung Electronics shares rally on Intel's chip outsourcing plan

SEOUL (Reuters) - Shares of Samsung Electronics (005930.KS) rallied on Tuesday, joining its bigger rival TSMC (2330.TW), driven by growing expectations that the chipmakers may benefit from Intel Corp’s (INTC.O) plan to outsource more chip manufacturing

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Intel ousts chief engineering officer Murthy Renduchintala after delays

Intel ousted chief engineering officer Murthy Renduchintala, the executive in charge of the company’s vast chip-design and manufacturing organisation, less than a week after saying it has fallen further behind rivals in production technology

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FDIs to recover in 2021 after taking virus hit: BSP

MANILA - Bangko Sentral ng Pilipinas Governor Benjamin Diokno said Monday foreign direct investments could recover by 2021 after inflows shrank due to the coronavirus pandemic

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Intel's outsourcing bombshell puts Israel investments in doubt

On Thursday night Intel Corp. (Nasdaq: INTL) CEO Bob Swan dropped a bombshell when he answered a question by saying that the chipmaker was considering outsourcing chip manufacturing

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General Mills Adds More Outsourcing Partners as It Aims to Meet Packaged-Food Demand

General Mills Inc. is relying more than ever on third-party manufacturers to meet heightened demand for its products, though asking others comes at a significant cost to the maker of cereal and soups

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Quadrant and Five V-backed Probe in merger to create outsourcing giant

Quadrant Private Equity will consider an initial public offering for its portfolio company Probe Group, after inking a deal to create the country's largest locally-owned outsourcing services business

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New Product Development: Why is Outsourcing the New Trend? Infiniti’s Experts Highlight the Benefits and Challenges

Infiniti Research is a premier provider of market and customer intelligence solutions. Having 15+ years of experience with in-depth, accurate, and reliable research, our strategic approaches and solutions provide our clients with a competitive edge

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Companies Start to Think Remote Work Isn’t So Great After All

Four months ago, employees at many U.S. companies went home and did something incredible: They got their work done, seemingly without missing a beat. Executives were amazed at how well their workers performed remotely, even while juggling child care and the distractions of home

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TELUS International Recognized in the Gartner 2020 Market Guide for Customer Management BPO Service Providers

A customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, today announced it was recognized in Gartner’s annual Market Guide for Customer Management BPO Service Providers

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UnionBank’s ‘PeopleTech’ goes full swing with UBP Xcellerator

Union Bank of the Philippines (UnionBank), the banking and financial services arm of the Aboitiz Group and a known leader in digital banking, is in full speed in “teching up” the country

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PEZA to hold job expo

The Philippine Economic Zone Authority (PEZA) is launching a job expo and online skills training on Wednesday to provide employment opportunities in ecozones to workers displaced by the COVID-19 outbreak

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Cebu solon urges government to attract idle nurses back to medical field

Cebu 1st District Rep. Eduardo “Eddie” Gullas has urged the government to establish a program that would grant cash bonuses and career incentives to “inactive” nurses

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Office completions seen to drop by 30%

Office completions in Metro Manila are projected to decline by 25 to 30 percent this year from the initial estimate of 1.07 million square meters owing to the coronavirus disease 2019 pandemic, real estate services firm Colliers International said

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China's service outsourcing industry posts steady H1 growth

China's service outsourcing industry reported stable growth in the first half of 2020, according to the Ministry of Commerce

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Intel is making a mockery of reshoring

Intel’s chief executive Bob Swan yesterday told industry analysts that the former industry leader in chip manufacturing might quit the fabrication business altogether, outsourcing its designs to Taiwan or South Korea instead

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Moline considering outsourcing HR, IT, Engineering and Inspection departments

Moline city council members have been discussing getting rid of the human resources, information technology, engineering and inspections departments. During closed sessions they discussed saving money by reorganizing departments or outsourcing the work to private contractors

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Naranga Expands Outsourcing Options for Franchise Clients With nCare BPO Services

For franchise brands wanting to reduce costs by outsourcing key back-of-office operations, Naranga® is now offering a variety of new programs including customer support, call center services, chargeback handling and more through its new nCare BPO Solutions

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WFH for Indian IT companies to continue through 2020

India has made it mandatory for all IT and Business Process Outsourcing (BPO) companies operating in the country to continue work-from-home (WFH) arrangements till at least December 31, 2020

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Businessmen see economic recovery in Cebu's industrial hub

Mandaue City, an industrial hub just north of this city, is now seeing business recovery picking up, slowly reeling from the economic downturn, a business leader here on Friday said

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Mandaue City economy back on its feet – local businessmen

The Mandaue Chamber of Commerce and Industry (MCCI) noted the economic recovery of the city as the business community here gets back on its feet with the strong industrial base that helped overcome the economic challenges of the coronavirus disease (COVID-19) pandemic that hurt the tourism industry, and retail businesses

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COVID-19 gives outsourcing a bit of a cough

The COVID-19 pandemic had a chilling effect on second quarter outsourcing, according to the latest report from Information Services Group (ISG)

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Outsourcing no automatic panacea for advisers

Advice practices that outsource their back-office tasks are often missing out on the practice efficiencies they are looking for by not putting the right system in place to take advantage of it, says Elixir Consulting chief executive Sue Viskovic

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MU will not outsource custodians this year, potential for outsourcing next year

The University of Missouri announced Thursday it will not outsource custodial services this year. The decision comes shortly after custodians and landscapers protested the university considering the option of outsourcing their jobs as a way to meet a tight budget

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Merits and Demerits of Outsourcing Customer Support Service

For the success of your business, customer service is pivotal. However, what do you do when you are too busy handling the other areas of your business? Of course, you cannot overlook the customer service calls, but compromising the business operations for these service calls is also not the most befitting solution either

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WORLD – PEOPLE: AWF MADISON, RECRUITMENT PROCESS OUTSOURCING ASSOCIATION

New Zealand’s largest staffing provider, Madison Group (AWF:NZC) announced the appointment of Laurissa Cooney as independent director effective from 1 August. Cooney currently serves on the board of Air New Zealand and Ngāi Tai ki Tāmaki Commercial Investment Trust

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The EBA outsourcing guidelines and data – what you need to know

Financial institutions must understand their obligations around data to comply with European Banking Authority (EBA) guidelines on outsourcing

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Software Development Outsourcing Becomes Even More Relevant During The COVID-19 Crisis

The COVID-19 crisis has put businesses in an unprecedented situation where they have to act quick or suffer grave economic consequences. As entire countries went under lockdown and non-essential businesses had to close down their physical locations, commerce and other services moved online

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DTI allows up to 75% dine-in capacity

THE Department of Trade and Industry (DTI) has allowed restaurants and fast food chains to cater to dine-in customers at 75 percent of its seating capacity in areas under modified general community quarantine (MGCQ) but restaurant owners are still struggling to fill their establishments even at 50 percent capacity

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HBR Readers on Juggling Work and Kids… in a Pandemic

A few months into the Covid-19 pandemic lockdown, we reached out to working parents on HBR’s LinkedIn Group and asked them to share advice about how they’re getting things done in these impossible circumstances. Great ideas flowed in by hundreds from around the globe, and we’ve collected 18 of our favorites here

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Net FDI inflows sink to 11-mo low in April

Net inflows of foreign direct investments (FDI) fell to its lowest level in 11 months in April, reflecting the continued impact of the coronavirus disease 2019 (Covid-19) pandemic on investor sentiment, the Bangko Sentral ng Pilipinas (BSP) said on Wednesday

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BDO fears PH headed toward deepest recession in 35 years

The Philippines may be heading to its deepest economic recession in 35 years due to the coronavirus pandemic, but it is during this crisis that investors should be on the prowl for good bargains that they can keep over a longer-term horizon, BDO Unibank’s chief investment officer said

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NEDA-7 sees positive economic recovery outlook for C.Visayas

CEBU CITY– The National Economic and Development Authority (NEDA) in Central Visayas is optimistic on the region’s economy to recover gradually amid the challenges brought about by the COVID-19 pandemic with infrastructure and tourism as key growth drivers

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PCCI warns businesses face permanent closure if lockdowns continue

THE Philippine Chamber of Commerce and Industry (PCCI) urged the government to allow businesses to resume full operations, warning that many are facing the possibility of permanent closure if lockdowns continue

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6 Business Tasks You Can Outsource

Why pave your own roads, when you can take full advantage of the ones that already exist? Outsourcing allows you to benefit from existing structures in the market. By letting partners handle certain tasks, you can free up time and resources that your company can use to focus on its core revenue generator

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Negative swab test result now a requirement before exiting Davao airport, its local chief says

Metro Manila (CNN Philippines, July 22) — Davao City-bound passengers are no longer required to obtain negative swab test results at their airport of origin. Instead, it becomes a mandatory requirement prior to exiting the Davao International Airport

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India’s IT/BPO Industry Faces Large Scale Layoffs

India’s IT services and BPO industry has laid off 30,000 employees, in addition to asking around 60,000 staff to go on indefinite leave without pay, according to the country’s business news channel CNBC TV18

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Sitel Group Partners with AI Pioneer Krisp Technologies, Inc., Broadly Deploys Krisp Noise-Cancelling Software

MIAMI, July 21, 2020 /PRNewswire/ -- Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it has partnered with Krisp Technologies, Inc. to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls

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Office pre-commitment rates still healthy — report

PRE-COMMITMENT LEVELS for the Philippine office market remained at healthy levels despite the coronavirus pandemic, JLL Philippines said

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Philippines seeks Qatari expertise in Islamic finance

The Philippines is looking to Qatar and its other partners in the Middle East as it strives to accelerate the growth of Islamic finance in the country, an official of the Philippine Economic Zone Authority (Peza) has said

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Challenging times and transformational opportunities for the outsourcing industry

While the scale of impact may vary, it is difficult to single out any sector that is not grappling with a range of challenges. However, every crisis presents opportunities – and for the technology sector and the outsourcing industry, the current crisis could be a defining moment

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SEC bars CROWD1 from soliciting investments

The Securities and Exchange Commission has permanently barred CROWD1 Asia Pacific Inc., which represents itself as a digital marketing business, from soliciting investments from the public

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Mass testing pushed to revive Philippine economy

MANILA, Philippines – Allies of President Duterte in the House of Representatives have called on Health Secretary Francisco Duque III to launch mass testing for coronavirus disease 2019 (COVID-19) to resuscitate the country’s battered economy

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PEZA sets investment talks with Asian, European, American firms

MANILA – The Philippine Economic Zone Authority (PEZA) continues to market the country as an investment destination for foreign investors even amid the global health crisis

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Sitel supports CCAP-Caritas Manila initiative for poor families

SITEL has joined fellow business process outsourcing (BPO) firms to support the Call Center Association of the Philippines’ (CCAP) fundraising project in partnership with Caritas Manila

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PEZA sees 50% decline in 2020 investments

The Philippine Economic Zone Authority (PEZA) expects to achieve 50 percent only of the P117.5 billion-worth of investment pledges it approved last year

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IBPAP bares program to ‘upskill’ work force

The information-technology and business-process management is looking to “upskill” nearly three thirds of its labor force by 2022 through its proposal of a national strategy geared toward providing training grants to IT-BPM workers

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Vanguard crew and fans wary of Infosys outsourcing as company adds Malvern center

Shares of Infosys Ltd., an India-based company to which scores of U.S. corporations are outsourcing information-technology work, rose sharply last week after announcing a pact to move 1,300 jobs from Malvern-based Vanguard Group to Infosys by October

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How two companies are transitioning

No global disease outbreak since the Spanish Flu of 1918 has affected the world’s populace like the novel coronavirus disease. Up to now, societies are coping with the ongoing pandemic, with countries around the world still struggling to flatten their case numbers while keeping their economies afloat—a volatile balancing act between humanity and economy

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THE ADVANTAGES AND DISADVANTAGES OF OUTSOURCING IT

Growing companies are often challenged by the question of how and when they should hire for certain positions and skill sets within their organizations. This then leads to the question of whether or not it’s the best choice to hire an in-house team of employees or if it’s a wiser option to partner with an outsourcing company as a virtual team

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Outsourcing cannot be about cutting costs

With major revenue streams such as hospitality, tourism and oil affected, the critical services of the public sector are fundamental to enable the UAE economy to grow again. Operating those services in a manner that is customer-focused and flexible is essential to reduce burdensome costs and to stimulate a recovery to growth

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TV ad against TVA outsourcing attracts Trump eye but not his favor

A workers group campaigning against the outsourcing of information technology jobs by the Tennessee Valley Authority in a new television commercial succeeded in drawing the attention of President Trump to their concerns this week

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Why Outsourcing a Dedicated Web Developer Has Become So Important in 2020?

So are you planning to create a digital presence for your venture but still in dilemma whether you should outsource the dedicated web development team or proceed with the in-house development team?

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SA’s call centres get R4bn investments, navigate COVID-19 pain

Fresh from raking in $250 million (R4 billion) worth of investments during the past financial year, South Africa’s business process outsourcing (BPO) market continues to thrive during the COVID-19 lockdown

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Outsourcing dental back office duties: The ultimate time-saving tool

A few years ago, I was propelled into the world of dental insurance. I knew very little about dentistry before becoming the insurance coordinator for a local practice. The woman I was replacing decided to attend nursing school and had to leave the practice quickly to begin her new adventure

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Davao City still under MGCQ

DESPITE the Inter-Agency Task Force on Emerging Infectious Diseases’ (IATF-EID’s) recommendation for Davao City to revert to general community quarantine (GCQ) status, the city remained under modified general community quarantine (MGCQ)

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Central Luzon reopens economy amid COVID-19

Companies across various industries have restarted their operations in Central Luzon amid the COVID-19 (coronavirus disease 2019) pandemic

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What do Accenture’s UK job cuts mean to the IT services industry?

Accenture announced it was cutting 900 jobs from its UK workforce of 11,000, citing the Covid-19 economic slowdown as the reason

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INDIA – TALENT DEMAND STEADY IN JUNE, BPO SECTOR SEES BIGGEST FALL: TIMESJOBS

Demand for talent across India remained steady on a year-on-year basis in June 2020, according to data from the TimesJobs RecruiteX index

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Sitel PH supports CCAP partnership with Caritas Manila

Sitel joins fellow call centers in the Philippines to support the Call Center Association of the Philippines’ (CCAP) fundraising project in partnership with Caritas Manila. The joint fundraiser brought together business process outsourcing (BPO) firms to raise funds to help alleviate the situation of less fortunate families in Manila battling the impact of COVID-19

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Public health experts criticise outsourcing of test-and-trace re-organisation

Several local public health directors have criticised the Department of Health’s decision to involve a private consultancy company in re-organising its test-and-trace programme

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5 Things To Outsource To Bring Your Tech Startup Success

When building a tech startup from the ground up, it’s tempting to start doing everything yourself. For one thing, the budget is usually tight, to begin with, and it can appear at first glance that it’ll be cheaper to do a job yourself rather than outsource it to someone better qualified

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Outsourcing update: the latest developments in pharma

Lipidor has signed an agreement with Cadila Pharmaceuticals to conduct a Phase III trial of the former’s psoriasis drug candidate, AKP-02. The study is expected to commence in the first quarter of 2021 with final reporting a year later

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De Lima wants probe on BPO workers placed on 'floating status' during COVID-19 crisis

MANILA - Detained Sen. Leila de Lima has filed a resolution urging the Senate to probe the status of business process outsourcing (BPO) employees who were allegedly placed on "floating status" during the coronavirus disease 2019 (COVID-19) crisis

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Dayanghirang Provides Tax Remedies For Biz Sector In Davao City

The city council here approved Tuesday three remedial measures to provide relief to local businesses affected by the coronavirus disease (Covid-19) crisis

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Davao, Bulacan virus cases rise anew

DAVAO CITY: The Department of Health (DoH) Region 11 said locally stranded individuals (LSIs) and returning overseas Filipinos (ROFs) going back to their respective home provinces had triggered a spike of coronavirus disease 2019 (Covid-19) cases in Davao Region

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Outsourcing hospital staff call off strike

Hyderabad, Jul 15 (PTI) Personnel, working on outsourcing basis at the state-run Gandhi and other hospitals here, called off their two-day-old strike on Wednesday following assurances from Telangana government officials over their demands, including hike in wages

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Huge declines in traditional outsourcing as Covid-19 puts a stop on deals

The global IT outsourcing and business process outsourcing sector reduced in value by 5% after traditional outsourcing contracts signed saw a double-digit decline

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Vanguard transferring 1,300 jobs as part of outsourcing partnership

Vanguard Group will transfer 1,300 jobs to Indian digital services and consulting firm Infosys, which has signed an agreement to take over some of the investment management giant’s IT and administrative operations

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BPO workers seek end to floating status, claim job security eroded

BUSINESS process outsourcing (BPO) workers are seeking a halt to the practice of placing employees on “floating” status, which they said compromises job security

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Investments in Davao double in H1 2020

INVESTMENTS approved by the Board of Investment (BOI) in Davao Region for the first half of 2020 doubled compared to the same period in 2019

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Davao City provides tax remedies for biz sector

DAVAO CITY – The city council here approved Tuesday three remedial measures to provide relief to local businesses affected by the coronavirus disease (Covid-19) crisis

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Davao City back to general community quarantine as virus cases rise

DAVAO CITY—The rising number of coronavirus cases here has prompted the Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF) to recommend reverting the city’s status to a general community quarantine (GCQ) to stop the spread of the virus, Mayor Sara Duterte said on Monday

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Outsourcing Sector’s Work At Home Regime Gathering Steam

The Global Services Association of Jamaica (GSAJ) is now in talks with key regulatory services to develop the operating standards for a sustainable work-at-home regime by September 19 as the arrangement sparked by the COVID-19 pandemic continues to be employed by many firms

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Outsourcing workers is ‘institutional racism,’ UVW says as it heads to court

OUTSOURCING workers constitutes “institutional racism,” a union warned today as it headed to court to fight for fair pay for black, Asian and minority ethnic (BAME) and migrant workers

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How CIOs Can Limit the Risk of Outsourcing I.T.

Businesses are increasingly turning over all or part of their information technology functions to outside service providers. While this may create certain efficiencies, the organization is still ultimately responsible for risks associated with the availability and functions of I.T. services, as well as proper access and use of company data

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Labor outsourcing: break down of this recent business trend

While more and more SMBs start appearing on the market, the business owners start realizing that this is of utmost importance for them to bring more efficiency to their daily workflow and yet not to sacrifice their productivity over it. In light of the recent pandemic, it became very obvious that labor outsourcing is definitely a way to go

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Tata outsourcing chief slams Trump order on work visas

An American executive order on H-1B visas will only hit US firms badly, as it will prevent intra-company transfers by Indians who are working for American banks, automobile companies and pharmaceutical firms, the head of Tata Consultancy Services, India's biggest outsourcing company, has warned

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Philippine ecozones offer attractive opportunities for Qatari investors

Doha: Investors from Qatar eyeing an expansion into the South East Asian market have been urged by the Philippine Economic Zone Authority’s (PEZA) chief to join the country’s massive ecozones programme which includes establishing an ecozone in every province, municipality, and city in the country of over 7,600 islands

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‘Peso most stable currency in Asia’

MANILA, Philippines — The Philippine peso has emerged as the most stable currency among its Asian counterparts even amid the uncertainties caused by the COVID-19 pandemic, according to the Department of Finance (DOF)

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Entrepreneurs pressed anew to speed up digital transformation to hasten recovery

Entrepreneurs are advised to develop business models and offerings that fit the needs of the market as they prepare for digital transformation amid the coronavirus disease 2019 (Covid-19) pandemic

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Peza fair has 100,000 jobs for displaced workers

AT least 100,000 jobs will be opened in the job fair organized by the Philippine Economic Zone Authority (Peza) as part of efforts to provide employment to displaced laborers and repatriated overseas Filipino workers (OFWs)

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IPDC to facilitate expansion of MSME financing for BPO industry

IPDC Finance Limited and Bangladesh Association of Call Center and Outsourcing (BACCO), have collaborated to facilitate the expansion of Micro, Small & Medium Enterprise (MSME) financing for the Business Process Outsourcing (BPO) industry

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Malagos chocolate maker thrives amid quarantine

DAVAO CITY—Four farm workers in green shirts, masks and face shields stepped out of the farmhouse, carrying small crates, which they filled with freshly picked red tomatoes from a garden. Soon, baskets of other vegetables arrived

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Davao City 'model' in Covid-19 response: PCOO chief

MANILA – Presidential Communications Operations Office (PCOO) Secretary Martin Andanar on Thursday hailed Davao City as a “model” for other local governments in coronavirus disease (Covid-19) response

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Davao City to release unified ID

THE City Government of Davao is set to launch a unified identification card (ID) and automated teller machine (ATM) card for Dabawenyos aimed at promoting efficiency, transparency and seamless delivery of public service

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APSRTC outsourcing staff to get pending wages for May

VIJAYAWADA: The long-pending demand of outsourcing employees in APSRTC for payment of their pending wages has been fulfilled. On Wednesday, the State government allocated Rs 15.71 crore to the APSRTC for operating special bus services for shifting migrant workers and corona patients

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Davao City installs 7 disaster warning systems

DAVAO CITY – The City Disaster Risk Reduction and Management Office (CDRRMO) conducted city-wide testing on Thursday for the seven newly-installed Public Alert and Warning System Project, which would warn Dabawenyos if a weather disturbance or an approaching natural calamity occurs

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Peza fears foreign firms’ exodus due to global recession

The Philippine Economic Zone Authority fears the global economic slowdown caused by the COVID-19 pandemic might prompt companies to pull out of the Philippines and transfer to more investor-friendly countries

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PEZA Board to approve new projects worth P2B

The Philippine Economic Zone Authority (PEZA) Board is set to approve 27 new projects with a total project cost of P2 billion, Director General Charito Plaza said on Tuesday

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BPO sector says it’s enforcing health rules among workers

THE OUTSOURCING industry on Tuesday denied allegations of lax protocols at the workplace amid a coronavirus pandemic

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BPO return to office determined by productivity

INTERNET connection quality will determine work-from-home productivity, while data protection needs will influence when outsourcing firms fully return to on-site work, industry officials said

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NEDA asks lawmakers to review policy gaps in BPO industry

The National Economic and Development Authority (NEDA) has urged the lawmakers to further look at the policy gaps in addressing the concerns of workers in the business process outsourcing (BPO) industry, especially in this time of COVID-19 pandemic

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Itelbpo taps into Canada’s bilingual workforce

Business process outsourcing company (BPO), itelbpo continues to expand and diversify its geographic footprint, even in the face of global economic recession

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Should You Outsource Services? 7 Questions to Ask Yourself

The outsourcing model has grown enormously in popularity over the past few years. From software development to social media to customer service, businesses all over the world are using outside services — sometimes on the other side of the world — to handle projects and tasks. There are many benefits to outsourcing, including cost-savings and expertise

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Outsourcing has not improved conditions for domestic workers in South Africa

In South Africa, approximately one million people, mostly black women from marginalised backgrounds, are employed as domestic workers by the middle class

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House panel tells BPO company to pay separation benefits of employees who resigned during pandemic

Lawmakers are counting on a Business Process Outsourcing company to pay separation benefits to their employees who opted to resign during the pandemic crisis after some of its employees relayed to the House Committee on Labor and Employment that the company had placed them on “compulsory” leave of absence for three months

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House panel steps up to provide protection to BPO workers

The House Committee on Labor and Employment directed on Tuesday, July 7, its Labor Standards Subpanel to consolidate the five measures seeking to provide protection to the workers in the business process outsourcing (BPO) industry

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BPO sector says it’s enforcing health rules among workers

THE OUTSOURCING industry on Tuesday denied allegations of lax protocols at the workplace amid a coronavirus pandemic

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Why Should Startup Businesses Consider Outsourcing?

Outsourcing has become increasingly popular over the last few years. That is because companies have been growing, and that growth comes with specific needs, supplies, and expertise that may be out of the current company’s current resources

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Sheriff’s Department to explore outsourcing jail medical services

Sheriff Bill Gore, whose department has racked up millions of dollars in legal claims and settlements related to allegations of lapses in medical and mental health treatment in county jails, is exploring the possibility of outsourcing more or even all of the county’s inmate healthcare services

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What Merchants Should And Shouldn’t Outsource

Online merchants should focus their internal resources on their core business applications, sticky.io Chief Technology Officer Clark Huang told PYMNTS in a recent podcast conversation. There are parts of a company’s eCommerce experience where it makes sense to keep them in-house, but other parts where it doesn’t

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Outsourcing sector remains resilient despite pandemic

The information technology-business process management remains resilient and will continue to grow as it transitions into the new normal amid the unprecedented events caused by the COVID-19 pandemic, industry players said Tuesday

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Accenture to cut 900 UK staff

Outsourcing giant Accenture is cutting 900 jobs in the UK, as a result of the economic slowdown caused by the Covid-19 pandemic

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Further easing of lockdown by July 16

All areas under general community quarantine (GCQ) could shift to a more relaxed modified general community quarantine (MGCQ) by July 16, Defense Secretary Delfin Lorenzana said on Friday

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70 Percent of Businesses Increase or Maintain Digital Transformation Spend Amid Pandemic

LONDON, June 30, 2020 /PRNewswire/ -- Today's macro-economic disruption has failed to dampen digital transformation plans, with 52 percent* of companies stating they will increase their spending on digital transformation, according to a global research study from IFS

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BPO sector to go online to promote the industry to the world

IT & Business Process Association of the Philippines (IBPAP) President Rey Untal said that the business process outsourcing (BPO) industry is going online to promote the industry to the world amid the COVID-19 pandemic

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Infant tests positive for COVID-19 in Davao Oriental

A 30-day old infant was reported to be among the two persons who tested positive for coronavirus disease in Davao Oriental province, the local government unit said on Saturday

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City monitors BPO firms on health safety protocols

THE City Government of Davao is monitoring all business process outsourcing (BPO) establishments in the city on health safety protocol compliance, now that workers are gradually returning to their offices

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Wearing of face masks a challenge in security

AS DABAWENYOS are mandated to wear face masks when they go outside as part of the "new normal," Davao City's security sector admits this has brought a new challenge for them in strengthening the security amid the coronavirus disease (Covid-19) pandemic

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Barangay 23-C in Davao City 'very high risk' Covid area

DAVAO City Mayor Sara Duterte-Carpio strongly advised Dabawenyos to avoid visiting Barangay 23-C due to the increasing number of confirmed coronavirus disease (Covid-19) cases in the area for the past few days

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Alibaba Cloud forms PH cloud ecosystem alliance to accelerate digital transformation

Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, announced the formation of the Alibaba Cloud Philippines Ecosystem Alliance with the vision to speed up the digital transformation of businesses in the country

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Higher capacity, more industries may be allowed

The Department of Trade and Industry (DTI) may allow the opening up of more sectors or increase the capacity of those already open even without moving to the modified general community quarantine (MGCQ)

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70% of economy can move forward — Diokno

BANGKO Sentral ng Pilipinas (BSP) Governor Benjamin Diokno said at least 70 percent of the Philippine economy can now move forward despite the continued spread of the coronavirus disease 2019 (Covid-19) pandemic

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Offshore bank call centers face risks around privacy, resilience amid COVID-19

Since the heyday of offshoring in the 1990s, international call centers and back offices have played an important role in the day-to-day functioning of many global banks. But the coronavirus pandemic has highlighted call center risks and vulnerabilities, which banks must address swiftly with their suppliers to avoid a run-in with regulators, industry insiders say

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Bacolod still 'center of excellence' for IT-BPO

BACOLOD City is still among the top "Centers of Excellence" for IT-BPO (information technology - business process outsourcing) along with other five key cities, recognized by the Department of Information and Communications Technology (DICT) during the virtual launch of Digital Cities on June 30

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Ring, ring! Call centre heavyweight Acquire BPO bulks up

When a deal is live, phones are always ringing off the hook. But that's nothing new for call centre owner and business process outsourcing services bigwig Acquire BPO, which has just snapped up Melbourne-based call centre business The SMART Group

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Davao City shifts to MGCQ but restrictions still in place

Davao City has now shifted to Modified General Community Quarantine (MGCQ) effective July 1 to 15, but the public can expect very few changes

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Why the Philippines GDP may hit 9% in 2021

Although the Philippines economy is likely to see its first annual decline in the nation’s gross domestic product (GDP) in 22 years, optimism is growing that there will be a strong rebound in 2021, despite disruptions caused by the coronavirus pandemic

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Peza assures unhampered operations in Mactan ecozone

THE Philippine Economic Zone Authority (Peza) has assured its stakeholders of unhampered operations in the Mactan Economic Zone (MEZ) amid stricter border controls

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Shutdown of 3,000 companies affects 100,000 workers

MANILA, Philippines — More than 3,000 business establishments have reported a temporary shutdown of operations, while more than 200 have closed down permanently since January this year, Labor Secretary Silvestre Bello III said, adding that the closures affected some 100,000 workers

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Davao City under MGCQ: Quick Guide

Davao City Quick Guide for Modified General Community Quarantine (MGCQ) effective July 1-15, 2020

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New construction outsourcing guidance planned

The government’s infrastructure body is drawing up outsourcing guidance for the sector, which it hopes will increase the use of offsite technology

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Metro ecozone ban seen to benefit India

Malacañang’s ban on new economic zones in Metro Manila will ultimately benefit India since the business process outsourcing (BPO) industry in the Philippines will not have enough office space to support any increase in new investments, the country’s top real estate adviser said

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Cebu City stays under strictest ECQ; no easing of restrictions in Metro Manila

MANILA, Philippines (Updated 1:02 a.m.) — Cebu City, now the epicenter of the coronavirus disease (COVID-19) outbreak in the Visayas, will remain under enhanced community quarantine until July 15, President Rodrigo Duterte announced past midnight on Wednesday

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NCR, Cebu City retain status

Cebu City will remain under Enhanced Community Quarantine (ECQ) while Metro Manila and other areas will stay under a General Community Quarantine (GCQ) starting today, as the Palace sought to open up more areas of the country currently under lockdown to help restart the economy

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Cebu City distributes new quarantine passes

CEBU CITY, Philippines – After the Central Visayas police – under the orders of the Department of Interior and Local Government (DILG) – suddenly suspended quarantine passes on last week, the city began distributing new passes last Friday, June 26, to at least 178,000 households

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BPOs face slowing growth this year

MANY business process outsourcing (BPO) companies expect flat growth or a contraction this year, while some big businesses still hope to grow by single-digits amid the pandemic, according to an informal poll conducted by the Information Technology and Business Process Association of the Philippines (IBPAP)

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POGO exodus looms as gaming firms keen to exit Philippines, says PAGCOR

Two offshore gaming companies have left the country with more seen to exit the Philippines amid tax "issues" with the government, the Philippine Amusement and Gaming Corporation (PAGCOR) said Sunday

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BPO firm to continue WFH until September this year

Business process outsourcing company Synchrony Global Services Philippines, which employs 3,000 in its Manila and Cebu offices, said its workers continue working from home (WFH), and would do so until at least September 7, 2020

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Outsourcing impacts COVID-19 containment measures

Overdependence on outsourced sanitary workers seems to be impacting the COVID-19 containment measures in the city

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Alorica bullish, bares 4,000 job openings despite virus outbreak

Alorica Inc., an American business process outsourcing company, announced 4,000 job openings in the Philippines despite the impact of the coronavirus pandemic on the industry

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800 trike drivers in Davao City get cash aid

DAVAO CITY--In coordination with the Department of Labor and Employment in Davao Region (DOLE-11), the office of 1st District Rep. Paolo “Pulong” Duterte distributed on Friday cash assistance to some 800 tricycle drivers at the Bankerohan Gymnasium in Barangay 5-A here

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New outsourcing jobs to propel Cebu’s recovery in office supply, leasing

PROPERTY research firm Colliers International Philippines sees the continued expansion in the information technology-business process management (IT-BPM) industry to lead the office property recovery in Cebu as it navigates an environment clouded by the Covid-19 pandemic

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BPOs scale back upskilling program to 1,000 trainees

THE business process outsourcing (BPO) industry is scaling down its upskilling program to about 1,000 employees this year as it shifts to online training sessions due to disruptions caused by the pandemic

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DoE to firms: Invest in the Philippines

THE government is persuading companies to invest in the Philippines, with a Cabinet official emphasizing the country’s “favorable” investment climate and the economy’s good condition

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Many BPO firms expect growth this year despite COVID-19 disruptions

MANILA - A big part of the business process outsourcing (BPO) industry expects to expand this year despite the challenges posed by the COVID-19 pandemic

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More BPO firms to hire repatriated OFWs

MORE business-process outsourcing (BPO) companies are now eyeing to hire repatriated overseas Filipino workers (OFW) by the third quarter of the year

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More commercial flights to Davao City may be available starting June 29 — Mayor Sara

DAVAO CITY – Mayor Sara Duterte said Thursday that more commercial flights to Davao City from Manila, Iloilo, and Clark might be available starting Monday next week to cater to passengers who want to return home

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BPO sector loses nearly $6 billion to COVID - Vaz

The Business Process Outsourcing (BPO) sector has lost approximately US$42 million ($5.88 billion) in revenue due to restrictions caused by the COVID-19 crisis

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Health dept extends Datacom outsourcing deal for $160m

The federal Department of Health has extended its IT outsourcing deal with Datacom for a further two years amid the ongoing coronavirus pandemic

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Marcos wants probe on BPOs that ‘exploit’ Filipino workers amid pandemic

MANILA, Philippines — Senator Imee Marcos is pushing for a Senate investigation into the alleged exploitation of Filipino employees by business process outsourcing (BPO) companies amid the coronavirus pandemic

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House to probe BPO companies for unjust treatment of workers

A LAWMAKER has filed a resolution seeking to investigate companies including those in the outsourcing sector for unfair labor practices such as cutting wages due to slow Internet connection of workers who work from home amid a coronavirus pandemic

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Malagos Chocolate eyes North American market

DAVAO CITY – Homegrown Malagos Chocolate has started shipping its award-winning dried fermented cacao beans from Davao City to Canada, hoping to gain a foothold in the North American market, Rex Puentespina, sales and marketing director of Malagos Agri Venture Corporation, bared

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Davao City to offer free COVID-19 test for airline passengers

DAVAO CITY — Two weeks since the resumption of domestic flights at the Davao International Airport, the city government is set to offer free COVID-19 testing for airline passengers who have arrived since June 8, Mayor Sara Duterte-Carpio said Wednesday

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4 ways HR outsourcing can help your clients get back to business after coronavirus

As businesses plan for reopening following the coronavirus (COVID-19) pandemic, your firm may be wondering how you can best advise clients on safety and HR-related topics during this time. With an overwhelming amount of changes, from disinfecting spaces to implementing new policies, clients will be relying on your advice now more than ever before

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BPOs may need 6,000 more employees – DOLE

THERE may be some 6,000 job openings in the business process outsourcing (BPO) industry due to the resurgence of the sector amid the coronavirus pandemic, according to the Department of Labor and Employment (DOLE)

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Makabayan bloc seeks inquiry on WFH-related issues amid pandemic

MANILA, Philippines — The Makabayan bloc in the House of Representatives is seeking an inquiry on issues related to work-from-home (WFH) arrangements implemented by businesses in light of the coronavirus pandemic

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BPO firm Everise to hire thousands of Filipino workers

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Recession Survival 101: Five Reasons To Outsource R&D Now

The global pandemic has shifted our management decisions. In order to survive, businesses must reassess priorities and make strategic choices. Outsourcing is one of the options for companies to surf unscathed through a financial crisis

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DOLE urged to probe alleged non-payment of call center agents' salaries during COVID-19 crisis

MANILA - Sen. Imee Marcos on Monday urged the Department of Labor and Employment (DOLE) to investigate alleged labor violations in call centers, saying she received reports that several agents have not received their salaries during the coronavirus disease 2019 (COVID-19) pandemic

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Singapore-based BPO firm looking to hire 2,000 work-from-home staff in Philippines

Singapore-based business process outsourcing (BPO) firm Everise Holdings Inc. on Monday said it was looking to hire some 2,000 work-from-home employees in the Philippines to boost its Manila operations

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Employment, economic activities ‘gradually improving’ after gov’t relaxes quarantine measures

The country’s employment and economic activities are “gradually improving” after the government further relaxed the quarantine measures across the country, President Duterte said in his latest report to Congress

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Resumption of international flights in Davao City on hold until July

RESUMPTION of international flight at the Francisco Bangoy International Airport (Davao International Airport) remains suspended until the end of July this year, Davao City Mayor Sara Duterte-Carpio said

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Wirecard’s problem partners

Agostin Antonio was mystified. A retired seaman living quietly with his extended family of 12 in a suburb of the northern Philippine city of Cabanatuan, he had no idea why a company called ConePay International had used his address

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Probe shows no Wirecard funds in PH banks: Diokno

MANILA – None of the USD2.1-billion missing funds that German payments technology firm Wirecard claimed ended in two Asian banks did not wind up in the Philippines, the Bangko Sentral ng Pilipinas (BSP) said

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Marcos to DOLE: Look into alleged labor violations in call centers

MANILA, Philippines — Senator Imee Marcos on Monday urged the Department of Labor and Employment (DOLE) to investigate alleged abuses in call centers arising from flexible work arrangements amid the coronavirus disease 2019 (COVID-19) pandemic

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Sub-outsourcing and termination rights – what you need to know

A lack of clarity over what constitutes undue sub-outsourcing raises challenges for financial institutions seeking to comply with European Banking Authority (EBA) guidance on rights to terminate outsourcing contracts. There are options are available to institutions, however

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DTI helps MSEs in Negros Oriental, Cebu to thrive amid COVID-19

CEBU CITY– The coronavirus disease (COVID-19) pandemic has challenged the financial and operational systems of micro and small enterprises (MSEs) in Central Visayas, with many owners rethinking their strategies on how to navigate in the new normal

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Sykes promotes at-home job application

SYKES encourages candidates to apply for online jobs in the comfort of their own home. One of its at-home job application platforms, e-Recruitment, brings applicant experience to the next level by providing fast and convenient end-to-end virtual recruitment from initial interview all the way to contract signing

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Japan seals cooperation with PH in two key infra projects

Japanese Ambassador Koji Haneda on June 8 signed and exchanged notes with Foreign Affairs Secretary Teodoro Locsin Jr. to formalize cooperation in two infrastructure projects: the Cebu-Mactan Bridge (4th Bridge) and Coastal Road Construction Project, and the Davao City Bypass Construction Project

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14 more COVID-19 cases recorded in Davao Region

DAVAO CITY – The Department of Health-Davao Center for Health Development (DOH-DCHD) tallied 14 new cases of the coronavirus disease (COVID-19) in Davao region on Saturday night

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Myopia: The other pandemic

While the world is preoccupied with COVID-19, we should not lose sight (pun intended, with apologies) of another pandemic: myopia. In simple terms, myopia, or nearsightedness, is when you can see things better when they are near but it gets blurry when you look at things further away

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Job recruitment firm lists industries hiring amid crisis

Leading online employment firm JobStreet has revealed that a few key industries are still ramping up hiring despite the heavy toll on the job market brought by the coronavirus pandemic

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Tax payment goes online

THE Davao City Government on Friday, June 19, announced that all government payment transactions can now be done online

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Peso-Davao City holds virtual job fair

WITH the general community quarantine (GCQ) in Davao City still in place, job seekers wanting employment won't have to worry as the Public Employment Service Office (Peso)-Davao City will launch its first virtual job fair on June 26

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Philippines’ current account swings to a surplus in Q1

The Philippines’ current account swung to a surplus in the first quarter of 2020, on the back of a slimmer trade deficit caused by disruptions due to the coronavirus pandemic and falling oil prices

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Davao City ‘pawikan’ haven promotes conservation

Cleanergy Park at the coastal area of Punta Dumalag in Davao City is a sanctuary for pawikan (sea turtles), as well as for dozens of rare bird species that are able to thrive in a safe and secure environment

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BPOs have weathered the COVID-19 storm

The business process outsourcing sector (BPO) is being hailed as the industry which has helped to shore up the flagging fortunes of many in western Jamaica after the coronavirus pandemic downed many business entities

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Anxious wait as visa outsourcing centre yet to open in Kochi

Kochi, June 20 (IANS) With the COVID-19 pandemic taking a heavy toll across the globe and putting a barrier to the future of students, healthcare workers waiting to pursue their dreams are stuck as the visa outsourcing centre here is yet to open

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An Entrepreneur’s Guide on Outsourcing Digital Transformation

Irrespective of which industry you pick, the talks around digital transformation and its benefits are unanimously chanted. Although the offerings don’t fall short on its promises, every brand – big and small that has worked towards the efforts of digital transformation knows that it is easier said than done

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Hire for Hope adds outsourcing division

Hire for Hope, at 49 Monroe Center NW, Suite 200, in downtown Grand Rapids, said it created a new recruitment process outsourcing (RPO) division called Outsource

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Davao City’s ‘cash for work’ starts June 22

THE first batch of the Work for Davao, the City Government of Davao's "cash for work" program, is targeted to start with its first batch of workers on June 22, 2020

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Davao City allots P50 million to aid students amid COVID-19 pandemic

The Davao City government has earmarked P50 million worth of in-cash and in-kind assistance for its students who will be going back to school amid the COVID-19 pandemic

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Biz group lauds Davao City aid to taxpayers, jobless

DAVAO CITY - The Davao City Chamber of Commerce and Industry, Inc. (DCCCII) expressed its gratitude on Thursday to the city government here for giving assistance to local taxpayers and unemployed individuals

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Davao City PUJ drivers, PWDs get food aid anew insurance

DAVAO CITY - The office of First District Rep. Paolo Duterte distributed food packs to 137 public utility jeepney (PUJ) drivers in Barangay Catalunan Grande 32 persons with disabilities (PWDs), among others in Barangay 28A of this city

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Massive layoffs

The COVID-19 pandemic continues to rear its ugly head on the economic front.Several companies worldwide in recent days have announced plans to lay off thousands of workers as their response to the global economic slump. It is the reality of the situation. More people will lose their jobs as the pandemic wears on and as the global economy contracts on reduced demand

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Remittances poised for drop due to virus as BSP pledges to do 'whatever it takes'

MANILA -- Bangko Sentral ng Pilipinas Governor Benjamin Diokno said Tuesday dollar remittances this year could shrink due to the coronavirus pandemic, adding he would do "whatever it takes" to support the economy

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Peza urges Palace to okay 71 ecozone proclamations, gain P76-billion investments

The Philippine Economic Zone Authority (Peza) is calling on President Duterte to approve the proclamation papers of 71 economic zones pending before his office that would result in over P76 billion worth of investments

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Boosting Davao's Covid-19 testing capacity

INCREASING the testing capacities of local government units plays a crucial role in the continuous combat against the coronavirus disease 2019 (Covid-2019) in the Philippines

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Same restrictions in place as GCQ extended in Davao City

With the general community quarantine extended in Davao City until June 30, the local government will continue to enforce the food and medicine pass during this period

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Davao City gov’t sets aside P159.9 million to help 42,915 displaced workers

DAVAO CITY – The city government here has allocated P159.9 million for its cash-for-work program that will employ 42,915 Dabawenyo workers who have lost their jobs due to the coronavirus disease (COVID-19) pandemic

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BSP announces new BOP, current account deficit projections for 2020

The Monetary Board (MB) of the Bangko Sentral ng Pilipinas (BSP) on Thursday announced new projections for the current account deficit and the balance of payments (BOP) this year, taking into account "key developments" in the first four months of the year such as the global economic slowdown due to the COVID pandemic

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FDI Posts Lower Net Inflows in February 2020; Reaches US$1.2 Billion in the First Two Months

Based on preliminary data, net inflows of foreign direct investment (FDI) in February 2020 reached US$505 million, 31.5 percent lower than the US$737 million net inflows recorded in the same month last year

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BPOs, POGOs drive office demand up 34% in Jan-May despite quarantines

Demand for office space continued to grow in the first five months of the year despite the quarantines imposed to curb the spread of COVID-19, mainly driven by the business process outsourcing (BPO) and the Philippine Offshore Gaming Operators (POGO) sectors

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In limbo: Regular BPO employees on 'floating status' left with no pay

MANILA, Philippines – After risking exposure to COVID-19 for months while majority of other industries shut down, several regular employees of business process outsourcing (BPO) companies now report being put on "floating status" as offshore accounts pulled out their Philippine operations

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PHL, Japan sign P75-B loan deals for infra projects in Davao City, Cebu

The Philippines and Japan on Tuesday signed two loan agreements worth a combined P75.5 billion or about ¥154 billion yen for two big-ticket infrastructure projects in the Visayas and Mindanao under the Duterte administration's "Build, Build, Build" program

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Davao City gov’t to employ 42,000 workers displaced by business closures

DAVAO CITY – The City Government of Davao will employ 42,000 workers, who have been displaced due to the closure of companies affected by the coronavirus disease (COVID-19) pandemic

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Why Businesses Should Outsource their Needs after COVID-19?

The COVID-19 pandemic has impacted every industry in the world and has incurred many operational and financial challenges. Companies are now looking for ways to deal with the challenges while addressing the needs of their customers, clients, or employees

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How the public sector can find the perfect IT outsourcing partner

The results of recent outsourcing projects within the public sector have been reported as a mixed bag of success and failure. A recent report published by the Independent Institute of Government has highlighted what has worked effectively, and the areas that are in need of immediate reform

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Why ‘Outsourcing’ Your Decisions Can Be Riskier Than You Think

Some people seem to struggle with even the most simple decisions. From the movie "You’ve Got Mail" you may recall the Tom Hanks line: “The whole purpose of places like Starbucks is for people with no decision-making ability whatsoever to make six decisions to buy one cup of coffee.”

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Mayor Sara thanks front-liners behind 'telemedicine'

DAVAO CITY – As the "Tawag kay Doc" telemedicine of Davao City Central 911 ended its operation on June 13, Mayor Sara Duterte thanked the group's volunteer doctors for lending a hand to Dabawenyos for free

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City Government to launch 'Work for Davao'

THE City Government of Davao will hire some 42,000 individuals who lost their jobs due to the coronavirus disease 2019 (Covid-19) pandemic. Mayor Sara Duterte-Carpio announced on Monday, June 15, that the City Government will launch the "Work for Davao" program, an emergency employment cash for work for individuals who were terminated, laid off, or with foreclosed business or offices due to the restrictions imposed to mitigate the Covid-19 pandemic

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More BPO job openings seen

MANILA, Philippines — More jobs in the business process outsourcing (BPOs) firms are set to open in the coming months for Filipinos in Metro Manila and other areas in the country, according to the Department of Labor and Employment (DOLE)

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Case study: Swapping outsourcing for in-house expertise

As the trend towards decentralised production and the in-sourcing of digital and creative work gathers force globally in the marketing and advertising sectors, Hoorah is ahead of the curve having positioned itself firmly in the consultancy space from the get-go

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290 firms reopen in Clark, but retrenchment starts in Subic

CLARK FREEPORT — Businesses resumed in this economic zone as 25 percent of locators began operating in June when Pampanga province shifted to a more relaxed general community quarantine (GCQ) against the new coronavirus disease (COVID-19)

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DOLE sees resurgence of BPO jobs

With big players already posting thousands of additional seats to fill their manpower requirements, the Department of Labor and Employment (DOLE) is seeing the resurgence of the Business Process Outsourcing (BPO) industry in the country in the coming months

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BSP cuts 2020 FDI forecast to $4.1 B

Before the virus pandemic, the central bank was expecting this year’s net foreign direct investments (FDIs) inflows to reach $8.8 billion but due to the global economy’s high level of uncertainty, the Bangko Sentral ng Pilipinas (BSP) cut its forecast by half to $4.1 billion

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DOLE optimistic on BPO resurgence in coming months

Metro Manila (CNN Philippines, June 14) — The Labor Department expressed optimism that the country's business process outsourcing industry will flourish again as the world grapples with the COVID-19 crisis and a looming global recession

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Philippines’ Outsourcing Sector Bouncing Back With Jobs on Offer

The Philippines’ outsourcing industry is experiencing a resurgence, with companies looking to fill thousands of positions as the pandemic forces other countries to move jobs overseas, the labor department said

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COVID-19 foils DoubleDragon plan to hit 1.2M sqm in leasable area in 2020

Property developer DoubleDragon Properties Corp. expects to achieve its goal of hitting 1.2 million square meters in gross leaseable area (GLA) by 2022 instead of this year, given construction constraints arising from the new coronavirus disease (COVID-19) pandemic

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Remittances expected to shrink by 5% — BSP

MANILA, Philippines — The Bangko Sentral ng Pilipinas (BSP) expects a five percent drop in remittances from overseas Filipino workers (OFWs) due to the economic fallout from the coronavirus disease 2019 or COVID-19 pandemic

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Davao drops rapid test kits for its low effectivity

DAVAO CITY, Philippines – The City Government has decided to drop the use of rapid diagnostic kits in the screening of persons entering Davao City, citing its low effectivity in detecting COVID-19 infection

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BPO sector attracts R954m in Cape Town, creates 2K jobs

Since the start of this financial year (July 2019), to date, the City of Cape Town has attracted R954 million worth of investments in the business process outsourcing (BPO) sector

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Palace approves 12 new ecozones

Malacañang has approved a dozen new economic zones worth P6.4 billion in the middle of a pandemic, according to data from the Philippine Economic Zone Authority (Peza)

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Call Centers Discover WFH Doesn’t Work for Them

(Bloomberg Businessweek) -- For Americans with questions about their bank accounts, mobile phone service, or e-commerce orders, getting answers has long involved talking on the phone with someone in the Philippines, where English-speaking operators handle queries, complaints, and other calls. U.S. companies outsourcing this kind of customer service benefit from lower labor costs while counting on their Philippine operators to keep customers’ confidential information safe within the walls of the call centers

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Pagcor eyes collecting P2.5B more from POGOs

The Philippine Gaming and Amusement Corp. (Pagcor) hopes to collect at least P2.5 billion more from Philippine offshore gaming operators (POGOs) for the rest of this year once they resume full operations

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Mati beaches, other attractions now open

DAVAO CITY – The City Tourism Office (CTO) announced on Thursday that Dahican Beach and other tourist attractions in Mati, Davao Oriental province are now open

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Pagcor: Gambling to help economic future of PH post-coronavirus

MANILA, Philippines – Casinos and gaming stations will help the Philippine economy recover from the coronavirus pandemic, said Philippine Amusement and Gaming Corporation (Pagcor) chairperson and chief executive officer Andrea Domingo

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WB slashes PHL growth forecast

THE PHILIPPINE economy is projected to shrink by 1.9% this year as the coronavirus crisis continues, the World Bank said, estimating 1.2 million more Filipinos will slip into poverty as a result. In its latest Philippine Economic Update, the World Bank (WB) slashed its gross domestic product (GDP) output forecast for the Philippines to -1.9% from the 3% baseline projection it gave in April and the 6.1% estimated in January

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COVID-19 Is Fueling A Global Video Game Boom

Once geared towards affluent consumers in developed markets, the video games industry has grown rapidly in emerging economies in recent years, thanks to three principal factors: the proliferation of smart phones; the greater availability of high-speed internet; and, more broadly, the maturation of the industry at a global level

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SYKES promotes at-home job application for Filipinos amid quarantine

SYKES Philippines, recognized as the 2019 BPO Company of the Year, continues to provide world-class opportunities to the country’s best talents by enhancing its online job application process. This promotes a safe and convenient job application experience to hopeful Filipinos amid the implementation of the quarantine

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Lockdown woes: Bloodbath in IT, BPO sectors as pay cuts, job losses become the norm

The lockdown has hit IT/ITES industries hard, with many employees losing jobs and facing pay-cuts; the worst hit are those working in companies that have not even paid for months they worked from home

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Three-Month Extension For BPO Workers

THE GOVERNMENT has answered the call of stakeholders in the business process outsourcing (BPO) sector for an extension to the ongoing work-from-home arrangement by agreeing to a three-month extension

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Outsourced trading desks: the new go-to?

In a context of fierce competition and increasing regulatory constraints, investment management[1] firms are under growing pressure. To optimise their costs while improving service quality, they are now willing to outsource their trading desks to specialised providers

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Biz leaders optimistic economy will recover soon

BUSINESS leaders are optimistic that with the easing of quarantine measures, the local economy will recover in the coming months but advised businesses to continuously implement the necessary precautions

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Putnam schools outsourcing custodians, bus drivers

The Putnam Board of Education has decided to outsource its cleaning, maintenance and bus services in an effort to cut costs, amid pressure to tighten local spending. The Board of Education voted to outsource custodians and maintenance to ABM Industries, a national company based in New York City with offices across the country, including Hartford. Bus services will be handled by AA Transportation, which is in Webster, Mass

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Bath shipyard’s largest union threatens strike as contract negotiations falter

"If BIW doesn’t cease its union-busting tactics and come back to the table with a suitable offer, our membership will likely have no other option but to strike," Chris Weirs, president of Local S6, BIW's largest union, wrote Monday. "The last thing we want is a strike, but we are prepared to do so if needed."

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Facebook outsourcing moderation is hurting the public, states new report

A new report from the New York University Stern Center for Business and Human Rights accuses Facebook Inc. and other social media giants of skimping on moderation by outsourcing it to other companies

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What the ‘next normal’ demands from us

The “next normal,” describes the urgency of migrating to new ways of doing business to deal with our new realities. This demands safely innovating and decongesting our cities and workplaces

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Cebu developers pivot businesses during ECQ

KEY players in Cebu’s real estate industry are looking to adapt to new ways of doing business as the coronavirus disease 2019 (Covid-19) pandemic adversely impacted the local economy

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Davao City restaurants struggle amid pandemic

SAGING Repablik (SagRep), a restaurant that has become one of Davao City’s iconic dining places with its hip café-style decor and menu highlighting bananas, would not be celebrating its 6th anniversary this month. Instead, it is closing its doors

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PHILIPPINES Iloilo maps out recovery plan to lift sectors hard-hit by coronavirus pandemic

MANILA, Philippines – With Iloilo province suffering an economic loss of over P10 billion when it was on lockdown, the provincial government is hammering out a recovery and rehabilitation plan to help sectors hard-hit by the coronavirus pandemic

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Pandemic May Prompt Evolution Of IT Outsourcing

The outsourcing of information technology functions to a third party is a rapidly expanding market and enables companies to take advantage of a number of benefits and differentiators to which it wouldn't otherwise have access

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Misconceptions about POGO

Illegal online gaming is not new. According to government data, illegal gaming had been in existence in the Philippines since 2003, employing 80,000 foreign workers with an undetermined number of illegals

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BPO sector loses $1.7 billion from 14-day shutdown

Jamaica’s business process outsourcing (BPO) industry is estimated to have lost roughly US$13.4 million ($1.7 billion) in revenue from the Government’s two-week shutdown of the sector, according to data from Global Services Association of Jamaica (GSAJ)

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Foreign investments in Davao Region down by 97.6% amid COVID-19

DAVAO CITY (MindaNews / 04 June) — Approved foreign investments in Davao Region for the first quarter of 2020 decreased by 97.6% amid the coronavirus disease (COVID-19) pandemic, according to the Philippines Statistics Authority (PSA)

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Workers of closed firms in Davao get food aid

DAVAO CITY --The city government here rolled out a food assistance initiative for employees of business establishments that are not yet allowed to operate under the general community quarantine (GCQ)

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Davao as an attractive property investment hub

This is the conclusion of my feature on Davao City as a viable property investment hub. The city remains an attractive site for outsourcing companies and its competitiveness spills over to the residential sector

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Cabinet panel opens debate on outsourcing of major airports

ISLAMABAD: The cabinet committee on outsourcing of major airports of the country on Thursday held its first meeting and directed stakeholders to come up with viable options in a week

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Dabawenyos happy with city’s Covid-19 response

A SURVEY by the University of Mindanao-Institute of Popular Opinion (UM-IPO) showed that Dabawenyos are satisfied with how the Davao City Government is handling the coronavirus disease (Covid-19) pandemic. According to the survey, 76.4 percent of Dabawenyos were satisfied, 6.8 percent said they were not, while 16.9 percent did not respond

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Diokno to private sector: Take part in PH’s ‘new economy’

The Bangko Sentral ng Pilipinas (BSP) on Wednesday urged the private sector to help policymakers build the country’s “new economy,” calling their participation “crucial.” During a roundtable with a financial media organization, BSP Governor Benjamin Diokno told the sector that its “role in helping the Philippines achieve the desired new economy is equally crucial.”

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Wipro names Capgemini's Thierry Delaporte as CEO and MD

Taking up the role from July 6 Indian tech analytics company Wipro has named Thierry Delaporte as its new CEO and MD. Delaporte was the COO of the French technology consulting firm, Capgemini, and a member of its Group Executive Board

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Davao City to hire more workers to beef up contact-tracing and surveillance team

DAVAO CITY (MindaNews / 2 June) – The City Government of Davao plans to hire more frontline workers to beef up its contact-tracing and surveillance team as the local government anticipates a surge in the number of confirmed coronavirus disease (COVID-19) cases following the extension of general community quarantine (GCQ)

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Lanao Norte eyes BPO under BPBP program

A provincial government in Northern Mindanao has pushed for the establishment of a business process outsourcing (BPO) area as among the developments under the three model resettlements it is proposing under the Balik Probinsya, Bagong Pag-asa program

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Vaz, BPOs To Meet On Work-From-Home Model

The Jamaica Special Economic Zone Authority (JSEZA) has signalled to the Government that it has no objection to operators in the BPO sector being granted a special extension to its current work-at-home arrangement. Metry Seaga, chairman of the JSEZA, disclosed Tuesday that his organisation had advised the Office of the Prime Minister (OPM) of that position

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PHILIPPINES – ONLINE RECRUITMENT DROPS 5% IN APRIL: MONSTER EMPLOYMENT INDEX

Online recruitment in the Philippines saw a decline of 5% in April 2020 from the year-ago level, according to the Monster Employment Index Philippines

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Piñol says Lanao del Norte town intends to establish BPO outlet for returning residents

DAVAO CITY – Lanao del Norte Governor Imelda Dimaporo, who endorsed the town of Kauswagan as the site of one of the first three model resettlements for the “Balik Probinsya, Bagong Pag-asa (BP2)” program of the Duterte Administration, is developing other models for the program, including the establishment of a business process outsourcing (BPO) operation

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Infosys to eliminate roles to flatten organisation

BENGALURU: Infosys is undertaking a major restructuring at the higher levels in order to flatten the organisation and make decision-making faster. As part of this, the company will trim its workforce at job level (JL) 7 and above, those in the ranks of delivery managers, industry principal (the JL7 equivalent for consulting roles), AVPs, VPs and SVPs

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Sitel hiring more than 300 full-time work from home employees to support Spartanburg call center

SPARTANBURG, SC (FOX Carolina) — Sitel Group announced Thursday they will begin hiring 325 work-from-home associates to support client growth in its Spartanburg, South Carolina contact center

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The Virtual Call Center is Here to Stay

The coronavirus (COVID-19) crisis has forever changed how call centers think about maintaining business continuity -- from managing agent resources and having the right technology in place, to shoring up security protocols and management processes. While the virtual call center is a critical component of any business continuity strategy, there are several key questions and guidelines to consider before adding this model to your company portfolio to help mitigate the risk of unforeseen events and forced closures

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The New Shopping Normal: SM innovates mall experiences with partners

As Davao City slowly reopens from quarantines and steadily copes with the pandemic, SM expresses public service with partnerships that invite communities to move forward with business, life, and everything in between

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Riding the wave of change

“The Philippines is open for business!” This is the message of the government’s economic team to the world as the country emerges from lockdown and eases quarantine protocols in metropolitan areas beginning this month

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Piñol says Lanao del Norte town intends to establish BPO outlet for returning residents

DAVAO CITY – Lanao del Norte Governor Imelda Dimaporo, who endorsed the town of Kauswagan as the site of one of the first three model resettlements for the “Balik Probinsya, Bagong Pag-asa (BP2)” program of the Duterte Administration, is developing other models for the program, including the establishment of a business process outsourcing (BPO) operation

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DOH-Davao logs 52 new COVID-19 cases, highest surge since March

DAVAO CITY – The Department of Health (DOH)-Davao Region said the number of coronavirus disease (COVID-19) cases in the region jumped to 283 on Friday as it recorded 52 new positive patients on Friday (May 29)

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Entire BPO Sector Unfairly Tainted By One Outbreak, Laments Henry - Several Firms Set To Continue Remote Working Arrangements As Order Expires

As many companies look to have more staff return to the office tomorrow as the work-from-home order issued as part of the COVID-19 containment measures expires, eyes will be focused on the outsourcing sector, where an outbreak at Alorica’s Portmore operations triggered a major shift in the country’s response to the pandemic

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Front-office outsourcing to spike post Covid-19

The funds industry recognises that outsourcing front-to-back office operations proved incredibly resilient to Covid-19, says Leonard Ollier, Head of Business Development for Asset Managers at Societe Generale Securities Services

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British Airways may outsource work of 450 redundant employees

British Airways is proposing to outsource work being done by at least 450 employees it is making redundant. The Labour party said the proposals were “disturbing news” and called for the government to scrutinise the plans, revealed by the Guardian

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Coronavirus: EDD launches “mass hiring” to answer phones, help jobless workers

The state’s labor department, unprepared for an avalanche of jobless claims unleashed by coronavirus-linked business shutdowns, has launched a “mass hiring” to bring aboard hundreds of recruits to bolster the agency’s broken call center and other operations

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Philippine Call Center Workers Are in Danger. It’s Our Problem, Too

For call center employees in the Philippines, sleeping on the floor of their workplace less than a meter from their coworkers in the middle of a pandemic is an improvement. “Until very recently,” reported one worker, “people were just inches apart.”

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Davao City stops using schools as quarantine facilities

DAVAO CITY – The Davao City government emptied three schools that were used to quarantine patients suspected of being afflicted with the coronavirus disease 2019 (COVID-19), or as temporary shelter for health workers

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City gov’t prepares for influx of arriving passengers at Davao airport

DAVAO CITY –– The city government here is now coordinating with the management of the Davao International Airport for the installation of health screening stations to prepare for the arrival of commercial flight passengers here

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Spike in customer calls send call centers hiring during lockdown

MANILA, Philippines — Demand for call center workers bucked a declining trend in job postings during the lockdown of Luzon as the industry sought to answer a surge in phone calls from customers stuck at home

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Parallel contagion

“Up to 10 million Filipinos could lose jobs in the Philippines due to COVID-19,” Department of Labor and Employment (DoLE) Secretary Silvestre Bello III said during a Senate hearing on coronavirus pandemic updates on May 20. He said 2.6 million workers have already been laid off due to temporary closure of business establishments (GMA News, May 20)

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Gov’t eases quarantine restrictions to help more businesses resume operations

MANILA, Philippines — The Inter-Agency Task Force on Emerging Infectious Diseases (IATF) on Saturday eased some quarantine restrictions to allow more businesses to resume full operations, according to presidential spokesperson Harry Roque

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As businesses reopen, workers remain anxious over virus risks

MANILA, Philippines – After months of working from home, people are now being called back to their workplaces, and this is hardly a cause for relief for them. Workers are primarily concerned about safety risks that may affect not only them but their families as well

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Modified IATF guidelines allow some businesses’ full ops

MANILA – The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF-EID) has revised the guidelines for the nationwide community quarantine to allow more businesses to operate at full capacity

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HC lifts stay on outsourcing of 700 sanitation employees

Nashik: The Bombay high court has withdrawn the stay on outsourcing of 700 sanitation employees by the Nashik Municipal Corporation (NMC)

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Cotabato hospital given license to run COVID-19 testing lab

DAVAO CITY – The Cotabato Regional and Medical Center (CRMC) can now run confirmatory tests for the coronavirus disease 2019 (COVID-19) after it was accredited by the Department of Health (DOH) to perform rapid polymerase chain reaction (PCR) tests

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Inflation in Davao region remains stable at 2.2 percent

DAVAO CITY – Inflation in the Davao Region remained stable at 2.2-percent in April 2020, sustaining the same level recorded in March this year, according to the Philippine Statistics Authority (PSA)

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HP introduces free remote helpdesk

HP Inc. has introduced a limited period-free remote helpdesk support service to help HP small and medium businesses (SMBs) users and consumers in the Philippines adapt to their new work from home requirements and help address their operational issues

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BIR: No Pogos can resume operations as not one has fully paid taxes

Three weeks after the government announced that Philippine offshore gaming operators (Pogos) or any of their service providers would be allowed to resume their activities, not one of them has fully paid their tax obligations as part of “stringent conditions” to restart online gambling during the COVID-19 lockdown, according to the Bureau of Internal Revenue (BIR)

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Coronavirus impact | French BPO firm Teleperformance terminates 3,000 employees in India

French business process outsourcing firm Teleperformance has laid off hundreds of employees in India as its business took a hit at the back of COVID-19

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Senators urge the Philippines to lure US businesses leaving China

Two senators suggested that economic managers should direct American businesses leaving China to consider relocating to the Philippines

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Double whammy: BPO employees get exposed to COVID-19, lose income

MANILA, Philippines – Tin*, a call center agent, is undergoing a 14-day quarantine after being exposed to a COVID-19 patient while at work. She will not be paid during this period

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‘BPO income can fill remittance dip’

THE Bangko Sentral ng Pilipinas (BSP) is counting on the business-process outsourcing (BPO) sector to offset any decline in remittances from overseas Filipino workers (OFWs) this year due to the coronavirus disease 2019 (Covid-19) pandemic

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Health screening mandatory for persons entering Davao City

DAVAO CITY (MindaNews / 19 May) – The city government has reminded the public that all incoming individuals entering Davao City will be subjected to a health screening upon arrival at the city’s land checkpoints, seaport, and airport

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Davao City adopts national omnibus guidelines on community quarantine

Davao City Mayor Sara Duterte-Carpio has announced that the city has adopted the May 15 version of the Omnibus Guidelines on the Implementation of the Community Quarantine in the Philippines as it observes the implementation of general community quarantine until May 31, 2020

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BPO Task Force Approves New Protocols For Sector

The business process outsourcing (BPO) task force has approved new protocols for the operations of the BPO sector. The new protocols, which were developed by the Ministry of Health and Wellness officials, will ensure that all operators in the BPO sector implement preventative measures in their operations and give the regulatory bodies an opportunity to thoroughly inspect their operations as part of measures to minimise the possible transmission of the coronavirus (COVID-19)

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China's service outsourcing industry speeds up recovery

BEIJING, May 20 (Xinhua) -- China's service outsourcing industry sped up its recovery from the novel coronavirus epidemic in April, data from the Ministry of Commerce showed on Wednesday. Chinese firms inked service outsourcing contracts worth about 374.39 billion yuan (about 54.58 billion U.S. dollars) during the first four months, down 6 percent year on year

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Davao hotels tweak operations to ride out crisis

DAVAO CITY — Some big hotels have managed to keep operations going despite the lockdown, thanks to the demand from business process outsourcing (BPO) firms and food delivery. Hotels now have to explore new revenue streams as the tourism industry is expected to remain limited as the coronavirus crisis continues.

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Political battlefield

MAY 9, 2022 is the second Monday of May and in our Constitution that is the date for Elections 2022. There are 228 days in Fiscal Year (FY) 2020 and 365 days in FY 2021, or a total of 593 days of serious nation building and recovering from the coronavirus pandemic. The Duterte administration has a total of 776 days to go before it ends its term on June 30, 2022. Recovering from coronavirus disease 2019 (Covid-19), both lessening the potential relapse and rebuilding the economy, are the two problems the administration would have to address in its remaining days in office

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Aboitiz donates masks, other supplies to Davao frontliners

DAVAO CITY – Davao Light and Power Company (DLPC) Incorporated, under the Aboitiz Group of Companies, donated personal protective equipment (PPEs) and other supplies to frontliners in Davao region battling to contain and overcome the coronavirus disease 2019 (COVID-19) pandemic

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Health screening awaits those coming into Davao City

DAVAO CITY – The city government has reminded the public that all incoming individuals entering Davao City will be subjected to a health screening upon arrival at the city’s land checkpoints, seaport, and airport

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‘Lockdown if cases surge’

This warning was issued after health officials noticed the huge number of people who flocked to shopping malls in Metro Manila and nearby provinces as the government eased quarantine rules.Various photos on social media showed a number of people, mostly in groups or families, roaming around the shopping centers following the lifting of the enhanced community quarantine (ECQ) during which malls and similar establishments were closed for two months

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Transfer of China-based US companies to Indonesia confirms SEA countries’ edge as alternative manufacturing sites — Marcos

Senator Imee R. Marcos on Monday said the reported decision by the United States government to transfer a number of its China-based factories to Indonesia confirms a growing economic trend favoring Southeast Asian countries as alternative sites for manufacturing

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Twitter Will Let Some Employees Work From Home 'Forever.' Would You Want To?

Employees at Twitter who are working from home will be able to continue to telecommute permanently, if they so choose. The email from Twitter CEO Jack Dorsey to employees made waves this week, as many companies have temporarily shifted to work from home amid the coronavirus crisis. Twitter also increased its allowance for supplies for working from home to $1,000 for all employees, according to BuzzFeed

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Employees in modified ECQ areas struggle to get to work

Metro Manila (CNN Philippines, May 17) — Millions of employees began returning to work on Monday, two months after COVID-19 quarantine restrictions forced nonessential businesses to stop operations

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BPO sector reports $26.3-B revenues, 71,000 new workers in 2019

The sector also increased the number of its full-time employees (FTEs) in the country by 71,000 in 2019, bringing the total industry headcount to 1.3 million and registering a growth of 5.8% compared to 2018. “These numbers show that industry growth is closer to the high range of the recalibrated figures of Roadmap 2022,” said IBPAP president and CEO Rey Untal. “It’s also a testament to the IT-BPM sector’s resilience and tenacity — that despite global and domestic headwinds, the Philippines remains competitive, relevant, and thriving.”

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Which industries can reopen under modified lockdown?

MANILA The Philippines on Saturday placed more areas under a looser coronavirus lockdown to reboot its shrinking economy and halt job losses that topped the 1-million mark

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The proverbial whipping boy named POGO

By the third week of May, one-third of the legal, law-abiding and tax-compliant Pogos (Philippine Offshore Gaming Operators) will have finished physically retrofitting and refurbishing their call centers, dusting their computers and training their mostly Mandarin-speaking personnel on the stringent health rules to be observed under the "new normal."

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29 of St James’ 40 BPO firms given greenlight to resume operations

Twenty-nine of the 40 business process outsourcing (BPO) firms operating in the parish of St James have been given the greenlight to resume operations there after meeting the Ministry of Health and Wellness' infection prevention and control requirements

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BPO industry ‘politicizing’ cause for concern, DFNN says

LISTED gambling solutions provider DFNN Inc. on Thursday said it is “seriously concerned” with recent reports politicizing the business-process outsourcing (BPO) industry, and fretted that such may have a long-term and material financial impact on the growth prospects of the Philippine information technology (IT) and BPO industries

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Philippines remains competitive as BPO destination — Chua

MANILA, Philippines — The Philippines would remain as an attractive destination for business process outsourcing (BPO) post-pandemic due to competitive wages and a mature BPO sector, acting Socioeconomic Planning Secretary Karl Chua said

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Coronavirus 'to impact' BPO revenue, employment forecasts

MANILA, Philippines — Growth projections of the country’s business process outsourcing (BPOs) sector will be reviewed to consider the impact of the coronavirus disease-2019 (COVID-19) outbreak, an industry group said. “The sector is dealing with the global economic fallout caused by the COVID-19 pandemic. Domestically speaking, this will have an impact on 2020 headcount and revenue projections…,” the IT-Business Process Association of the Philippines (IBPAP) said in a statement

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33 Percent Of BPO Staff Working Remotely

Prime Minister, Andrew Holness, says 33 per cent of employees in the business process outsourcing (BPO) sector are now working from home. “They have moved operations to work at home, which is a new model that is emerging that some BPOs are finding to be particularly cost-effective and efficient,” he said in the House of Representatives on Tuesday

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Outsourcing giant Interserve targeted by cyber security attack

A construction and support services group has fallen victim to a cyber security attack. Outsourcing giant Interserve, which recently supported the NHS in building Birmingham’s Nightingale Hospital, said “some” of its services may be affected

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58 private doctors respond to Government's call for outsourcing of controlled patients

KINGSTON, Jamaica — The ministry of health says 58 private practitioners have responded to its call for outsourcing of controlled patients with chronic illnesses such as hypertension, who would usually attend public health facilities for routine care

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BPOs, logistics seen to rebound sooner than other sectors

The Philippine business process outsourcing (BPO) and industrial/logistics sectors are likely to bounce back within two to three months in a post-coronavirus (COVID-19) pandemic environment, as multinational corporations seek operational efficiency while e-commerce gains more traction

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Moody’s sees PHL economy to contract 2.5% in 2020

Debt watcher Moody’s Investor Service on Tuesday said the Philippine economy is seen to contract further for the entire 2020 due to the impact of the COVID-19 pandemic

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Changing workplace

Lockdowns are gradually being lifted across the Philippines, which means the resumption of some economic activity. But with companies having tried and tested the efficiency of telecommuting, it begs to ask businesses: Will this kind of setup now be your organization’s “new normal?”

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No way: BPOs and Pogos are not the same

As a long-time business process outsourcing (BPO) worker, I need to come to the defense of BPOs. In no way can Philippine offshore gaming operators or Pogos be considered similar to BPOs. While the two share the same method of doing business, the former operate abroad simply because gambling is illegal in China

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BPO internet needs to boost PLDT ops

PLDT Inc. is seeing opportunities in business process outsourcing (BPO) and e-learning to bolster its business under the “new normal.” During the enhanced community quarantine (ECQ) in Luzon amid the coronavirus disease 2019 (Covid-19) pandemic, when the government ordered Filipinos to stay at home, schools to suspend classes and companies to adopt the work-from-home arrangements, the Pangilinan-led telco witnessed a spike in demand for pocket wifi for employees of BPO companies

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‘POGOs must settle all tax liabilities’

Philippine offshore gaming operators (POGOs) and their service providers must settle all their tax liabilities before resuming operations, Finance Secretary Carlos Dominguez 3rd insisted on Friday

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GSAJ aims to strengthen viability of local BPO sector

In the past few weeks, there have been few industries as consistently under the spotlight as the Global Services/Business Process Outsourcing (BPO) sector, due in part to the outbreak of the coronavirus (COVID-19) among employees of Alorica, which has been cited as the main contributor to Jamaica’s recent spike in cases

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Lobien Realty Group says Philippines’ real estate could still finish strong post-COVID-19

The economic markets of many countries across the world have dramatically deteriorated and will suffer the scourge of the COVID-19 for some time to come

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Marco Polo Davao to end operations June 15

DAVAO CITY, Philippines (UPDATED) – It's official: Davao City's lone 5-star hotel founded by the family of Finance Secretary Carlos Dominguez III has taken a hit from the coronavirus pandemic and will only operate up to June 15

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Two senators seek probe of Pagcor over offshore gaming

Senators Risa Hontiveros and Francis N. Pangilinan on Thursday asked for a formal Senate inquiry, in aid of legislation, into the Philippine Amusement and Gaming Corporation (Pagcor) lobby to exclude Philippine Offshore Gaming Operators (POGOs) in the coronavirus disease (COVID-19) quarantine

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BPOs keep jobs on the back of logistics, e-commerce

MANILA -- Logistics and e-commerce drove demand for outsourcing during the lockdown, offsetting the decline in its traditional markets and helping save jobs, the head of an industry group said Thursday

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Prime Minister confident BPO sector will get stronger

Prime Minister Andrew Holness, says he is confident the measures that have been implemented to prevent the spread of the coronavirus in the business process outsourcing (BPO) sector will make the industry stronger and will position Jamaica as the BPO industry of choice

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BPOs insist: We are 'very different' from POGOs

MANILA - Offshore gaming operations are "very different" from Business Process Outsourcing that provide jobs for Filipinos and free from gambling, the president of the Contact Center Association of the Philippines said Thursday

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BPOs face uncertain post-pandemic future

THE business process outsourcing (BPO) industry is looking at an uncertain future where large global corporations either re-shore jobs or diversify their outsourcing destinations in response to the impact of the novel coronavirus pandemic on business

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Workplace safety and health standards during Covid-19

At some point, the enhanced community quarantine (ECQ) still in effect in many areas in the Philippines will be downgraded by the government to the level of a general community quarantine (GCQ). Hopefully, this vital decision to shift to a GCQ will be made circumspectly and with the full backing of medical science and experts

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IATF: 50% of office-based workers may resume in areas under GCQ

MANILA, Philippines – About 600,000 office workers across Luzon may resume office work in areas under general community quarantine (GCQ), a labor group said

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POGOs are ineligible for tax breaks — gaming, tax officials

Online casino service providers are not qualified for any tax incentives despite being classified as business process outsourcing (BPO) companies, government’s gaming regulator and tax authorities said

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Remittance, BPO revenue declines seen widening current account deficit

THE current account (CA) deficit could widen due to declining overseas worker remittances and business process outsourcing (BPO) revenue, according to Mitsubishi UFJ Group (MUFG) Global Research

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Palace: Regardless of what outsourcing industry group says, POGOs are BPOs

MANILA, Philippines — Malacañang on Monday insisted that Philippine offshore gaming operators are into business process outsourcing even if the umbrella group of the information technology and business process management industry has distanced itself from the gambling entities

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Soccksargen posts highest inflation rate in PH last month

DAVAO CITY – The four-province and four-city Soccksargen region posted an inflation rate of 3.6 percent in April 2020, the highest among 17 regions in the country, according to the Philippine Statistics Authority (PSA) released on May 5

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Davao City approves rapid coronavirus tests

DAVAO CITY—The local government of Davao City has approved the use of rapid antibody test kits to supplement existing screening procedures for persons suspected of COVID-19 infection

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Senate to pass CITIRA for business recovery

MANILA, Philippines — The Senate is likely to pass the proposed Corporate Income Tax and Incentives Rationalization Act (CITIRA) to help companies get back on their feet, and help jumpstart the economy that has been battered by the coronavirus disease 2019 (COVID-19) crisis, senators said yesterday

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BPO firms reject POGOs as part of industry

MANILA, Philippines — The umbrella organization of business process outsourcing (BPO) firms in the country on Saturday took exception to Malacanang’s characterization of offshore gaming companies as BPOs

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BPO workers lament company’s lack of compassion amid COVID-19

MANILA –When the community quarantine was announced to take effect in Metro Manila, business process outsourcing (BPO) companies were exempted from the closure and were permitted to remain open on various conditions including the provision of lodging for employees by the company, as revealed by Interior and Local Government Undersecretary Jonathan Malaya, in an interview with CNN Philippines

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Cayetano: Social distancing may be ‘a problem’ as POGOs reopen

Metro Manila (CNN Philippines, May 1) — Authorities will likely encounter problems in ensuring that Philippine Offshore Gaming Operators or POGOs comply with social distancing rules as they restart operations on Friday, House Speaker Alan Peter Cayetano said

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Getting inside Davao market takes 3 hours as execs tighten COVID-19 controls

DAVAO CITY—-Residents queued for at least three hours as local authorities enforced restrictions to manage the crowd in one of the biggest markets in the city on Friday (May 1)

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Gov't allows POGOs to partially reopen amid community quarantine

Metro Manila (CNN Philippines, May 1) — The government's COVID-19 task force has allowed Philippine offshore gaming operators or POGOs to resume partial operations, presidential spokesperson Harry Roque confirmed on Friday

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Stop the discrimination and harassment!

MONTEGO BAY, St James — President of the Global Services Association of Jamaica (GSAJ) Gloria Henry has called for an end to what she says is the “abuse, discrimination, and harassment” of business process outsourcing (BPO) employees, which she claims have become prevalent since cases of COVID-19 were confirmed at Alorica call centre in Portmore, St Catherine

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Alorica spends over $80 million on COVID-19 staff intervention

KINGSTON, Jamaica — Business process outsourcing (BPO) company, Alorica Jamaica says it has spent over $80 million towards the welfare of its team members, many of whom are unable to work in light of the growing COVID-19 crisis

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As 'few' firms seek cash aid, BPOs still seen as 'one of big winners' of pandemic

MANILA, Philippines — The business process outsourcing (BPO) sector may end up as one of the “big winners” of the coronavirus outbreak as the industry’s technology-driven nature helps companies evade movement restrictions, keeping one of the country’s dollar sources intact

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ECQ guidelines that are still effective until May 15

CEBU CITY, Philippines — The Enhanced Community Quarantine (ECQ) in Cebu City is extended until May 15, 2020, and Mayor Edgardo Labella officially signed the executive order for its extension on April 28, 2020

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New Kingston BPO Shut Down - Worker Tests Positive For COVID-19

LESS THAN 24 hours after the Government hinted at its hope for a whole-scale reopening of call-centre sites after an outbreak of COVID-19, it has emerged that a business process outsourcing (BPO) firm has been ordered shut by public health authorities in the wake of a positive case

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Telstra removes overseas call centre workers from onsite accommodation

Telstra has asked one of its contractors operating call centres in the Philippines to pull out staff living in onsite accommodation arrangements

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Businesses allowed to operate in ECQ, GCQ areas

Starting May 1, areas in the country with low and moderate risk of COVID-19 outbreak will be under general community quarantine while strict confinement measures will remain in localities under the enhanced community quarantine until May 15

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Bill and Melinda Gates give J$226m to Jamaica’s ICT development

KINGSTON, Jamaica -- The Bill & Melinda Gates Foundation has provided US$2 million (approximately J$226 million) to finance a project to provide Jamaicans with increased access to Information and Communications Technology (ICT) services, as well as training to promote personal, organizational and national development

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Sutherland BPO employees test negative for COVID-19

KINGSTON, Jamaica - The business process outsourcing (BPO) company, Sutherland Global which temporarily closed its site on South Camp Road in Kingston on April 15 could soon reopen its doors after COVID-19 test conducted on three of its employees returned negative

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Offshore Call Centres Catch The COVID-19 Fever

For 23 years the Global CX Benchmarking Report has tracked the fortunes of the call centres industry. From the early days of telephone sales in the UK, the emergence of outsourcing and offshoring, voice self-service, digital channels, automation and bots. The authors at Dimension Data, Merchants and more recently NTT, have commentated and prophesied on the next big thing, signposted trends and fades informing the industry on investments or divestments, depending on which end of the supply chain they sat

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China's service outsourcing market dips in Q1

BEIJING, April 26 (Xinhua) -- China's service outsourcing market saw a contraction in the first quarter amid the unprecedented challenges brought by COVID-19, data from the Ministry of Commerce showed

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DoubleDragon doing well despite pandemic

Property developer DoubleDragon Properties Corp. is not writing off 2020 despite the prolonged lockdown of Metro Manila as its chain of community-based shopping malls, all located outside the National Capital Region, remain operational while its hotels are nearly filled by business process outsourcing (BPO) employees

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Davao Chamber of Commerce to launch ‘Bankerohan on Wheels’

DAVAO CITY – The Davao City Chamber of Commerce and Industry, Inc. (DCCCI) is set to launch its “Bankerohan on Wheels: DCCCII Tulong-Bayan” Program amid the crisis brought about by the coronavirus disease 2019 (COVID-19) pandemic

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Coronavirus upends outsourcing as companies relocate, embrace AI

MUMBAI (AFP) – Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to “reshore” jobs and, with AI, to move further away from needing humans at all

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Reasons to Consider Outsourcing Your Medical Billing

Wondering whether outsourcing your medical billing is a smart move for your business? It sounds convenient, and maybe you know other practices that rely on outsourcing for billing, but you just can’t let other people deal with your money

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COVID-19 impact: PH economic health hinges on return of workers, businesses, supply chain, says adb

If the Philippines could contain its local COVID-19 outbreak by midyear, the economy would still grow although by a slower 2 percent in 2020, the Asian Development Bank (ADB) said on Friday (April 3)

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Philippine economy's twin engines reboot, seek state support

MANILA -- Outsourcing and construction, two of the Philippines' economic drivers, are seeking a gradual easing into the new normal due to the COVID-19 pandemic, as they sought state support for a restart

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All BPOs closed as 26 more call centre workers test positive

KINGSTON, Jamaica — Prime Minister Andrew Holness has ordered the closure of all business process outsourcing (BPO) entities in the country for 14 days, effective Wednesday, April 22

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Some companies move jobs away from India as coronavirus disrupts outsourcing

Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to "reshore" jobs and, with AI, to move further away from needing humans at all

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Luzon-wide lockdown after April 30 not needed, health experts tell Duterte

MANILA, Philippines – There was a near-consensus among health policy experts consulted by President Rodrigo Duterte that the current Luzon-wide lockdown be lifted on April 30, with only some parts of the region to remain under quarantine

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Coronavirus shakes up the outsourcing industry

MUMBAI: Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to "reshore" jobs and, with AI, to move further away from needing humans at all

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Virus upends outsourcing as firms 'reshore' and embrace AI

MUMBAI/MANILA - Coronavirus is permanently shaking up the global outsourcing industry as lockdowns from Bangalore to Manila prompt firms to "reshore" jobs and, with AI, to move further away from needing humans at all

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BPO, KPO vehicles exempted from number coding in Cebu City

VEHICLES owned or operated by business process outsourcing (BPO), knowledge process outsourcing (KPO) firms, and export-oriented industries are exempted from the number- coding scheme implemented in Cebu City

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Davao City cancels mass gatherings until December

DAVAO CITY , Philippines – All mass gatherings here are cancelled until Dec. 31 as the city government declared a period of mourning and vigilance starting yesterday amid the coronavirus disease 2019 (COVID-19) pandemic

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Bacolod BPO firms get special authority for shuttle service

BACOLOD CITY – Business process outsourcing (BPO) companies with call center operations here have been granted a special authority by Mayor Evelio Leonardia to operate a shuttle service for their employees during the enhanced community quarantine (ECQ)

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Gov't seeks legal advice on whether quarantined BPO workers to be paid

THE Government has indicated that it will be seeking legal advice on whether workers from the business process outsourcing (BPO) outfit Alorica in Portmore, St Catherine, who have been quarantined due to COVID-19, will be paid for the period under lockdown

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LTO, LTFRB urged to defer apprehension of BPO rented vans

THE City Government of Bacolod has requested the Land Transportation Office (LTO) and the Land Transportation Franchising and Regulatory Board (LTFRB) to defer the apprehension of van vehicles that were contracted by the business process outsourcing (BPO) companies in the city

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Philippine Feb Balance of payments swings to $839 million surplus

MANILA, April 16 (Philippine Inquirer/ANN) - The Philippine balance of payments (BOP) was back in the black in February as the amount it earned from its transactions with the rest of the world outpaced the amount of dollars it spent, according to the latest data from the central bank

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Another 31 workers at Portmore call centre test positive for COVID-19

Another 31 workers at the Portmore, St Catherine-based business process outsourcing (BPO) company, Alorica, have tested positive for COVID-19

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Report sees mixed outlook for BPOs, tourism

Metro Manila (CNN Philippines, April 14) — About half of private businesses in the country expect activity to bounce back in two to three months after the COVID-19 lockdown is lifted, but tourism-related firms may have to wait up to two years to recover, a recent survey showed

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Outsourcing manufacturing to China endangers U.S. security and public health

The ongoing COVID-19 pandemic in the United States has brought into sharp focus the critical downside of trade with China during the past three decades, and the outsourcing of manufacturing to China

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BPOs ordered to review, update COVID-19 safety measures

KINGSTON, Jamaica — State Minister in the Ministry of Education, Youth and Information, Alando Terrelonge says all Business Process Outsourcing (BPO) offices in Jamaica must immediately review and update their COVID-19 related health and safety measures or develop and implement policies where none exist

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Philippine BPO seen benefitting as firms abroad cut costs due to pandemic

MANILA – The Philippines’ business process outsourcing industry may stand to benefit from the “next wave” of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday

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Coronavirus a threat to vital Philippine call centers

MANILA -- Struggling to comply with strict government lockdown measures introduced to fight the coronavirus isn't the only problem facing the Philippines' vital call center industry

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BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic

MANILA - The Philippines' business process outsourcing industry may stand to benefit from the "next wave" of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday

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New protocols out for BPO workers

MANILA, Philippines — A month into Luzon’s enhanced community quarantine, the government yesterday announced new protocols that would make it easier for employees of business process outsourcing (BPO) firms and export-oriented enterprises to report for work

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BPO employee under investigation dies but negative for Covid-19

A BUSINESS process outsourcing (BPO) employee, who was a person under investigation (PUI), died on Wednesday, April 8, but his initial test result for the coronavirus disease was negative. This was bared by Davao City mayor Sara Duterte-Carpio in her radio interview on 87.9 Davao City Disaster Radio, Thursday

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24.8K hotel rooms reserved for OFW quarantine, BPO staff use: DOT

MANILA - Department of Tourism (DOT) Secretary Bernadette Romulo-Puyat confirmed a total of 11,549 hotel rooms for the accommodation of homebound overseas Filipino workers (OFWs) who are required to undergo the 14-day quarantine upon their arrival to the country

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More opportunities for BPO industry seen despite health crisis

MANILA – Despite the coronavirus disease 2019 (Covid-19) pandemic, there will be opportunities for the country’s business process outsourcing (BPO) industry, a real estate advisory firm said

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Opportunities in times of crisis

As governments across the globe rally to flatten the curve of the Covid-19 outbreak, businesses are forced to rethink and re-strategise the way they operate. In response, companies in Malaysia have quickly adopted new operational strategies once the movement control order was introduced on March 18

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Portmore call centre closes after worker contracts COVID-19

Business Process Outsourcing firm Alorica has suspended operations at its Portmore, St Catherine offices after one employee reported testing positive for COVID-19, the deadly coronavirus which has sent the world into a tizzy

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Business process outsourcing co CGS Romania to open 450 jobs

BUCHAREST (Romania), April 8 (SeeNews) - The Romanian unit of business process outsourcing company Computer Generated Solutions (CGS) said on Wednesday it will hire 450 people to cope with increasing demand for support services amid the coronavirus pandemic

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BPOs seek government assistance in recovering losses

The business process outsourcing (BPO) industry in Davao City, especially the homegrown BPO companies, called on the government to help them recover their losses after the coronavirus disease (Covid-19) pandemic. BPO Association of Davao Inc. (BPOAD) president Eric Manalastas said the industry is seeing an estimated revenue loss of 40 to 30 percent because of adhering to the guidelines set by the local government on adopting flexible work arrangements

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Cabaero: Work arrangements

WORKERS in the business process outsourcing (BPO) industry have been called modern-day heroes for their contribution to the country’s economy. They still are and they do fuel the economy

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PHL office sector to benefit when BPOs bounce back after virus

THE office space sector is seen to show some resilience amid the coronavirus disease 2019 (COVID-19) pandemic, as the business process outsourcing (BPO) industry is expected to grow once more after the crisis ends

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Data Centre Outsourcing Market Unit Sales to Witness Significant Growth in the Near Future

The Data centre outsourcing market has witnessed significant traction in the last few years. Data centre outsourcing helps in building and managing in-house data centre facilities. In the last couple of years, growing demand for data centre outsourcing services for reducing the cost associated with IT operations is driving the demand in the data centre outsourcing market

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Outsourcing as an opportunity to start your own business

At the stage of its formation, a business is characterised by increased vulnerability. In this regard, managers have to be extremely careful to avoid failures. Outsourcing may be the means of choice in this situation

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Statistics That Proves Business Process Outsourcing is still a Winning Proposition for Organizations

When the BPO industry faltered a bit in 2015 and its global worth dipped to $88 billion from $104 billion in 2014, many leaders labeled outsourcing as an obsolete practice. Cut to 2020, BPO is standing stronger with a global worth of $92.5 billion

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BPO firm to air side over alleged labor violations

THE Cebu IT BPM.Organization (CIB.O) has assured that the call center company accused of allegedly violating labor laws are discussing their side of the story

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Labella orders probe into BPO firm

CEBU City Mayor Edgardo Labella ordered an investigation on a business process outsourcing (BPO) company after it appeared to be violating his executive order and the labor laws

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Police take home BPO workers stranded during curfew hours

MONTEGO BAY, St James — Several workers employed to a call centre in Montego Bay were left stranded in the resort city Wednesday night after they ended their shift during the curfew hours

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BPO sector approved to work during COVID-19

Companies represented by the Global Services Association of Jamaica (GSAJ) have been approved to continue operations amid government restrictions due to the coronavirus (COVID-19) pandemic

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DOLE-7: Inspection of BPO office still ongoing

CEBU CITY, Philippines — The Department of Labor and Employment in Central Visayas (DOLE -7) is now conducting an inspection and assessment in a business process outsourcing (BPO) firm based in Cebu City

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Cutting Costs Due To Coronavirus? 5 Prime Outsourcing Opportunities

For a lot of companies, it’s a scary time. In the wake of the coronavirus, leaders are looking for ways to stay afloat without resorting to layoffs

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Davao City Mayor Sara Appeals For Compassion From Employers During ECQ

Mayor Sara Z. Duterte appealed to employers on Tuesday to show compassion to their employees who are expected to be affected should the local government implement the enhanced community quarantine (ECQ)

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BPO Heart-Breaker - Workers Sent Home After Client Closes Account

Davon Crump, chief executive officer of business process outsourcing outfit Global Outsourcing Solutions Limited (GOSL), will probably never forget the look of despair on the faces of some of his employees when they were told that the COVID-19 crunch had effectively closed down the accounts they oversaw

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BPO sector seen to help temper downturn

With the COVID-19 pandemic widely expected to cause a global recession, the Philippine business process outsourcing (BPO) sector can be part of the solution to counter the downturn, just like how it had stepped up to the plate during the global financial crisis of 2008-2009

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We can’t keep outsourcing health care equipment

Sources ranging from the CIA to the Census Bureau disagree on how reliant we Americans are on drugs and medical equipment imported from China. Extend that to international agencies and the variances are even greater

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DICT sets operational guidelines to ICT-BPO sector during ECQ

The Department of Information and Communications Technology (DICT) has provided operational guidelines to the Information and Communication Technology-enabled Business Process Outsourcing (ICT-BPO) sector during the Enhanced Community Quarantine (ECQ)

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Work-from-home schemes for BPO companies

The Department of Information and Communications Technology asked the business process outsourcing sector to explore work-from-home arrangements to maintain business continuity during the Luzon-wide quarantine period.

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Covid-19: No outsourcing for these business processes management companies

Bengaluru: Business process management companies that handle critical functions for some of the world’s largest corporations are being forced to halt large chunks of their operations in India, as the country nears the second week of a nationwide lockdown to stem the tide of Covid-19 infections

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DICT: Work from home scheme should be adopted by BPO firms

MANILA, Philippines — The Department of Information and Communications Technology (DICT) on Monday said Monday that work-from-home arrangements, “as far as practicable,” should be adopted by ICT-enabled Business Process Outsourcing (BPO) companies

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55 BPO firms in Davao complying with restrictions related to anti-virus quarantine

DAVAO CITY – At least 55 business process outsourcing (BPO) companies in the city have complied with the local government’s order requiring them to either operate with a skeletal staff

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Cebu City allows BPOs to operate during curfew hours

CEBU CITY – Mayor Edgardo Labella on Tuesday allowed business process outsourcing (BPO) firms here to continue operating

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4 Davao City BPOs to be closed for not providing alternative work arrangements for employees

DAVAO CITY – Four business process outsourcing (BPO) companies in Davao City will be closed for not complying with an order issued by the local government

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60% of BPO firms yet to comply with community quarantine guidelines

ABOUT 60 percent of the total business process outsourcing (BPO) companies have yet to comply with the guidelines on community quarantine set by the City Government of Davao

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BPOs in Davao City checked for compliance with DTI rules

DAVAO CITY — Business process outsourcing (BPO) companies here are being checked by a joint team from the city government and the Department of Trade and Industry (DTI) for compliance with guidelines

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India's outsourcing industry struggles to work from home

As the coronavirus pandemic pushes India into lockdown, the call centres and IT services firms that function as the world's back office are struggling to piece together work-from-home solutions and other business-continuity plans

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More Davao inns to offer free accommodation to frontliners, BPO workers

DAVAO CITY (MindaNews / 24 March) – More accommodation facilities in Davao City have offered to accommodate for free the nurses of the Southern Philippines Medical Center (SPMC) and workers of the Business Process Outsourcing (BPO) here after many of them were evicted

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BPOs told: Submit contingency plans for employees

CEBU CITY, Philippines — Cebu City Mayor Edgardo Labella wants all Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) firms to submit contingency plans for their employees

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BPO ordered: Follow rules or face closure

The city government has threatened to close down call centers and other business process outsourcing (BPO) companies that cannot comply with the order of providing accommodation or shuttle service to their workers or allow them to work at home

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Groups urge gov’t, companies to prioritize BPO workers’ welfare amid pandemic

MANILA, Philippines – Days into the enhanced community quarantine triggered by the coronavirus pandemic, various groups called on the government and on Business Process Outsourcing (BPO) companies to guarantee the safety and income of workers

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BPO sector implements measures for safer workspace amid COVID-19

In light of the spread of the coronavirus locally, Business Process Outsourcing (BPO) companies have implemented measures aimed at protecting their employees

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BPOs may transfer equipment until March 20 for work-from-home set-up

Business Process Outsourcing (BPO) companies and export firms were given until March 20 to transfer equipment for a work-from-home arrangement of their employees amid the enhanced quarantine measures due to the coronavirus disease

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BPO firms try to stay open after quarantine

BUSINESS process outsourcing (BPO) companies are racing to comply with requirements to remain operational under minimal workforce arrangements amid the enhanced community quarantine in Luzon

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Temporary shelters for BPO workers pushed

MANILA – Business process outsourcing (BPO) companies have until March 18 to provide temporary accommodation to their workers, especially those in the night shift, under the government’s Luzon-wide enhanced community quarantine

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BPO employee’s concerns underscore risks faced by workers amid COVID-19 threat

“Will I stay with my family or will I report for work?” This is the predicament of a Business Process Outsourcing (BPO) worker amid the coronavirus disease (COVID-19) threat

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Quarantine impacts business, workers

BUSINESSES are starting to feel the impact of restricted movement of people and goods due to the coronavirus disease (Covid-19) outbreak, as they adjust schedule of operations and work, taking into account the community

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Outsourcing firms told to prepare flexible work schemes amid virus

AN outsourcing business group has advised companies to implement flexible work arrangements amid the new coronavirus (COVID-19) disease outbreak

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Is your perspective on outsourcing cloudy or clear?

“Wasn’t cloud just another name for outsourcing back then?” joked another guest in a recent briefing, as our host explained just how long ago he’d joined his company’s cloud division

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BPO workers’ group calls for end to sharing of headsets amid COVID-19 outbreak

To prevent the spread of coronavirus disease 2019 (COVID-19), the BPO (Business Process Outsourcing) Industry Employees Network (BIEN) said there should be no sharing of headsets in call center companies

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Investments in Davao City up by 2% in 2019

THE investments in Davao City grew by 2.2 percent in 2019 driven primarily by the services sector, data from the Davao City Investment Promotion Center (DCIPC) shows

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The Benefits of Outsourcing And How It Can Help A Small Business Grow

Nowadays outsourcing is widely used by both small businesses and large companies. Lots of various fields of office work can be passed to remote teams and freelancers

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Taguig-based Deloitte Philippines confirms employee tested positive for COVID-19

Taguig-based consultancy and financial advisory firm Deloitte Philippines on Saturday confirmed that one of its employees has tested positive for the new coronavirus disease (COVID-19)

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BPO still a key driver for PH office space

Santos Knight Frank, a real estate service company, said the business process outsourcing (BPO) sector will remain as a major driver of demand for office space market in the country

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Business-as-usual for BPOs amid COVID-19 threat

MANILA, Philippines — Save for some health reminders and provisions to their workers, business process outsourcing companies are business-as-usual, leaving individual

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Davao council endorses P281 billion proposed projects

DAVAO CITY—The Regional Development Council (RDC) here has endorsed more than P281 billion worth of budget proposals submitted by 48 national government agencies, state colleges and universities

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Service outsourcing firms back to work, launch new software

Service outsourcing companies, most of whom have resumed normal operations, have come up with software applications for corporate clients to remotely manage and ensure the health of employees.

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Davao City to put up invention, promotion center

DAVAO CITY — The city government plans to establish an invention, innovation and promotion center, Davao Inventors Association president Virgilio Sangutan on Monday said.

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4 Strategies That Will Help You Get Outsourcing Right

All the productivity skills and systems in the world will take you only so far. Sure, the latest app could shave several hours off your workweek, but collaborating with other experts will help you accomplish far more than any tool.

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Hiring IT staff vs outsourcing

Small medical practices must perform many information technology (IT) functions—EHR system management, cybersecurity, imaging, billing, and controlling and keeping tabs on infrastructure operations, among others,—to achieve the clinical and financial outcomes necessary for their success.

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Do you have the right skills to make it in the BPO Industry?

In 1992, a man named Frank Holz put up the first contact center in the Philippines which signified the first instance of the nation's Business Process Outsourcing (BPO). Almost three decades later, the country rises as an undisputed Call Center Capital in the world.

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US Medical Billing Company Selects Next BPO Solutions For Its First Venture Into Outsourcing To Philippines

A Medical Billing company out of Texas, USA has selected Next BPO Solutions as its service provider for its outsourced back office requirements. The Client has been providing medical billing services to private practitioners for years and has used the services of home-based contractors in the US for its back-office support. Looking to lower its support operations cost, the Client decided to check the possibility of outsourcing the back-office services to the Philippines.

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Next BPO Solutions Team Helps Ensure Critical Telecoms Infra Are Up and Running

The major islands of the world are connected by submarine fiber optic cables. These cables provide the links necessary to conduct business in Europe, USA and across Asia. On the seas through which these submarine cables traverse are also hundreds if not thousands of merchant, fishing and private ships whose propellers and anchors can potentially cause fiber optic breakage. A single fiber optic damaged or cut would translate to Millions of US Dollars of restoration costs, not to mention the Billions of US Dollars of financial transactions that can be potentially lost.

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Next BPO Solutions Announces Global Partnership with Carolina Wholesale Group

Davao City, Philippines, March, 2017 – Next BPO Solutions, Inc has combined forces with Carolina Wholesale Group (CWG) to grow its BPO Solutions Network. This new alliance will allow Next BPO Solutions, Inc to tap, not only into the financial resources of CWG, but also the wide network of relationships in the USA and other parts of the world.

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Next BPO Solutions Marks Its 7th Anniversary

DAVAO CITY, PHILIPPINES – Davao City’s home-grown Business Process Outsourcing (BPO) company, Next BPO Solutions, Inc. marks its seventh anniversary last July 10, 2016. The company was founded in 2009 by Xavier Eric B. Manalastas with a French-Canadian funding partner. When the funding partner decided to pull out of the business in early 2011, the remaining owners were faced with a dilemma of either shutting down the company or face the challenge and continue the operation with a fresh start. They chose to face the challenge and continue.

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DTI: New businesses in Davao increase by 13%

THE Department of Trade and Industry (DTI) in Davao Region reported that new business name registrations (BNR) in the region reached 10,811 from January to November this year, showing a 13 percent increase from 9,529 in 2013.

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Game on: Online gaming developer sets up shop in Davao

DAVAO City’s thriving information communication technology (ICT) sector got livelier with the recent launch of the massively multiplayer online game (MMOG) Erectus in the city.

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Maata Games is hosting a worldwide competition

Maata Games BV will be releasing an online game named Erectus™ in the spring of 2015. The game tells of the dramatic encounter between the Homo sapiens and Homo erectus that happened on earth 130.000 years ago. In the run-up to the game’s release, the company will be hosting a worldwide competition, the best drawing and the best name will be chosen and used by Maata Games BV in the Erectus™ game or used as inspiration for editing to create fitting elements in the game.

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