CUSTOMER SERVICE
Customer Support Representative
Responsibilities:
- Handle calls to communicate and translate care choices.
- Help provide high-quality, patient-centered care.
- Coordinate care across settings, including doctors’ offices, hospitals, rehab centers or home settings.
- Frequently explain to patients and their family the instructions or diagnoses.
- Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner.
- Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media.
- Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation.
- Responsible for maintaining and updating patient medical records.
- Present progress and results of tasks to management and other interested parties in person or in digital format.
- Conduct regular analyses of processes and procedures, adjusting when necessary.
- Perform other relevant duties as required.
- Establish contact lists of collaborators and update information periodically.
Qualifications:
- 2-5 years of working experience
- Excellent written communication skills, especially in the English language.
- Spanish speaking CSRs are also needed.
- Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
- Strong attention to detail
- Critical thinking and problem-solving skills essential.
- Basic computer skills, especially email, spreadsheets, and presentation creation software.
- Cooperative and communicative attitude with executive staff, managers, and employees.
- Ability to manage multiple priorities, establish workflows and meet necessary deadlines.