Customer Support Representative

  • Handle calls to communicate and translate care choices.
  • Help provide high-quality, patient-centered care.
  • Coordinate care across settings, including doctors’ offices, hospitals, rehab centers or home settings.
  • Frequently explain to patients and their family the instructions or diagnoses.
  • Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner.
  • Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media.
  • Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation.
  • Responsible for maintaining and updating patient medical records.
  • Present progress and results of tasks to management and other interested parties in person or in digital format.
  • Conduct regular analyses of processes and procedures, adjusting when necessary.
  • Perform other relevant duties as required.
  • Establish contact lists of collaborators and update information periodically.
  • 2-5 years of working experience
  • Excellent written communication skills, especially in the English language.
  • Spanish speaking CSRs are also needed.
  • Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
  • Strong attention to detail
  • Critical thinking and problem-solving skills essential.
  • Basic computer skills, especially email, spreadsheets, and presentation creation software.
  • Cooperative and communicative attitude with executive staff, managers, and employees.
  • Ability to manage multiple priorities, establish workflows and meet necessary deadlines.